💬Welcome to the general eBay Q&A session on 19/02/2025 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team & the Community Support Team .

As we don’t have a specific topic this week, please feel free to ask your (general buying or selling questions, please not topics already posted by other members) here.

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Your eBay Community Team & Community Support Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

22 comments

honni09

·1 year ago

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Hello and many thanks for your reply, dear Nina!

What about "chargebacks" or something like that (credit card insurance).

Is something like that possible with payments via Ebay?

Once again: thanks!

nina@ebay

·1 year ago

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@honni09 wrote:

Hello and many thanks for your reply, dear Nina!

What about "chargebacks" or something similar (credit card insurance).

Is something like that possible with payments via Ebay?

Once again: Thanks!

@honni09 I’d recommend that you get in touch with your payment service provider.

If chargebacks occur, a payment dispute would then be opened. However, the handling of these disputes is not up to us.

Kind regards,

Nina

it-schweitzer

·1 year ago

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A question about the display of order revenue for digital items. eBay collects VAT for this, so correctly the order revenue is based on the item’s net value. However, the transaction fees deducted there (here -1.57) are the gross amount.

That seems pretty nonsensical to me, because my order revenue is higher than stated here; at this point the net fees (here 1.32) should be deducted, then my order revenue would be correct. (We are entitled to deduct input tax.)

Or am I seeing this wrong?

Best regards

miriam@ebay

Admin1 year ago

Community TeamView listings

@it-schweitzer wrote:

A question about the display of order revenue for digital items. eBay collects the VAT for this correctly, so order revenue is based on the net value of the item. However, the transaction fees deducted there (here -1.57) are the gross amount.

That makes little sense to me, because my order revenue is higher than shown here; at this point the net fees (here 1.32) should be deducted, then my order revenue would be correct. (We are entitled to deduct input VAT)

Or am I seeing this wrong?

BG

Hello @it-schweitzer - we'll look into this for you and add the answer here במהלך the week. Thanks for your patience in the meantime!

Update 4:15 p.m.: We don't quite understand your question. According to our fee overviews, we always calculate the transaction fees based on the total amount (€14.90). The VAT collected by eBay (here the €2.38) is the tax on the sale of the item.

Here there is the fiction that the settlement of digital goods involves: the fees themselves are the consideration for the service provided by eBay to you as the seller, and this service in itself must be taxed. Therefore, of course, the transaction fee is gross.

I hope that helps you move forward 🙂.

Kind regards

Miriam

miriam@ebay

Admin1 year ago

Community TeamView listings

Thank you very much for taking part in our Q&A session today!

If you have any questions by next week that you’d like to discuss with others, please feel free to open a new topic and mention us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay also additionally for all eBay community-related questions

Our Community Support Team is there for you too; feel free to add us to your private friends list via your community profile so you can see at a glance who is online.

Best regards

Miriam

olavgo13eba

·1 year ago

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Hello.

On 15.02. at 11:33, according to an eBay message, a reported puppy listing was supposedly removed. But it is still online. On 13.02. at 16:46, another one was supposedly removed, but it is also still online. Why, even though the maximum 24-hour update time has been exceeded several times over in each case, and eBay hopefully does not / not for so long follow up on a seller's objection in the case of prohibited live animals?

Thank you in advance

miriam@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Good day.

According to an eBay message, a reported puppy listing was supposed to have been removed on 15/02 at 11:33. But it is still online. On 13/02 at 16:46, another one was supposedly removed, but it is also still online. Why, even though the maximum 24-hour update time has been exceeded several times in each case and eBay hopefully does not/does not take that long to respond to a seller objection in the case of prohibited live animals?

Many thanks in advance

Hello @olavgo13eba! We'd be happy to look into this report after today's Q&A session as well - but I think in your situation it would be better to open your own topic for reports of this kind, then you won't have to wait until Wednesday and we can take a look at it promptly and give you feedback indefinitely.

Thank you and kind regards

Miriam

honni09

·1 year ago

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Hello dear team!

I’m not a nerd, so please excuse my ignorance in advance. Thanks!

Questions:

1. Is there any way to call up/create screenshots or views of an offer older than 90 days?

Background: purchase from a “commercial seller”; product defective after 5 months; seller does not respond to messages; how can the statutory warranty be enforced?

2. If there is the possibility of a chargeback on my side, is that even possible for purchases via eBay? Don’t my payments go to eBay first and only then to the sellers? Would a chargeback be “passed on”?

Thanks for your help!

nina@ebay

·1 year ago

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@honni09 wrote:

Hello dear team!

I’m not a nerd, so please excuse me in advance. Thanks!

Questions:

1. Is there any way to retrieve/create screenshots or views of an offer older than 90 days?

Background: purchase from a "commercial seller"; product defective after 5 months; seller does not respond to messages; how can the statutory warranty be enforced?

2. If there is the possibility of a chargeback on my side, is that even possible with purchases via eBay? Don’t my payments go to eBay first and only then to the sellers? Would a chargeback be "passed on"?

Thanks for your help!

@honni09 Hey. 🙂 Unfortunately, it is not possible to create screenshots of offers that are older than 90 days. However, you can still find the details of the purchase in your purchases.

In principle, our buyer protection applies up to 30 days after receipt of the item. Anything arising after this time can only be resolved outside our platform.

Kind regards,

Nina

olavgo13eba

·1 year ago

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Hello again.

The following report led on 17/2 at 3:21 p.m. to the incorrect decision by a member of the Bay customer service team that this offer of chicken hatching eggs does not violate eBay policies:

»Here the principle on species protection was definitely not selected, even though the eBay system falsely claims that it was, but rather the eBay policy on living animals, which prohibits any trade in animals. Aside from prehistoric crab eggs, no other eggs are permitted, so neither fertilized chicken eggs nor chickens are allowed. As early as 2004, de.news@ebay explained: »The trade in fertilized eggs is also prohibited« (quote from eBay, see community.ebay.de/t5/eBay-Mitteilungen/DER-GRUNDSATZ-ZUM-TIER-UND-PFLANZENSCHUTZ-WURDE-ÜBERARBEITET/ba-p/3847340). Incidentally, the living creature in the egg already has a heart and brain after three days. The ratings speak volumes. «

Please, why? That was already the second incorrect decision on this offer. The report is understandable, isn't it?

Merci in advance

miriam@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Hello again.

The following report led on 17/2 at 15:21 to the incorrect decision by a member of the Bay customer service team that this offer of hatching eggs does not violate eBay policies:

»Here, the conservation policy was definitely not selected, even though the eBay system wrongly claims that, but rather the eBay policy on live animals (xxx), which prohibits any trade in animals. Apart from prehistoric crab eggs, no other eggs are permitted, so neither fertilized chicken eggs nor chickens. As early as 2004, de.news@ebay explained: »Trading in fertilized eggs is also prohibited« (quote from eBay, see community.ebay.de/t5/eBay-Mitteilungen/DER-GRUNDSATZ-ZUM-TIER-UND-PFLANZENSCHUTZ-WURDE-ÜBERARBEITET/ba-p/3847340). By the way, after three days the living being in the egg already has a heart and brain. The ratings speak volumes. «

Please, why? That was already the second incorrect decision on this offer. The report is understandable, surely?

Merci in advance

Hello again, @olavgo13eba! We are looking into this report again as well. You know that it is possible to file an appeal against a review result - has that already been done?

Kind regards

Miriam

olavgo13eba

·1 year ago

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If the link doesn't work because the error on eBay isn't fixed, you can't file an appeal, especially since Germans don't necessarily get along with English terms in German texts.

itec-systems

·1 year ago

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Hello everyone,

some Chinese direct competitors only have a fake legal notice.

Does eBay check things like that? As a German seller, you are required to provide everything correctly, and the Chinese seller can apparently do whatever they want again.

patrick@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Hello everyone,

some Chinese sellers who are direct competitors only have a fictitious imprint.

Does Ebay check something like that? As a German seller, you are required to provide everything correctly, and the Chinese seller seems able to do whatever he wants again.

Hello @itec-systems ,

since you have already opened a topic: The Chinese and their fake addresses about this, we would rather answer your concern there.

Best regards

Patrick

olavgo13eba

·1 year ago

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Hello! Please, is there a plausible explanation for why clearly prohibited items that are removed after reports are allowed to go back online later with the same item number? The latest example: the identical impermissible listing of a living dog, which was removed after a report at the end of December (see 2-189103761786), reappears in February with the same item number and was removed again after a report in mid-February. If prohibited items are unfortunately allowed to go online thanks to eBay, then at least after a report decision they should be automatically prevented by software, so that they do not have to be reported again and again, the search results are not manipulated over and over, and no unnecessary server capacity is wasted.

Thanks for a plausible explanation

miriam@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Hello! Please, is there a plausible explanation for why clearly prohibited items, which are removed after being reported, are then allowed to go back online later with the identical item number? The most recent example: the identical impermissible offer of a living dog, which was removed after being reported at the end of December (see 2-189103761786), reappears in February with the same item number and was once again removed after being reported in mid-February. If prohibited items can unfortunately go online thanks to eBay, then at least after a report decision they should be automatically prevented by software, so that they don't have to be reported again and again, the search results aren't manipulated over and over, and no unnecessary server capacity is lost.

Thanks for a plausible explanation

Hello @olavgo13eba! We recognize your recurring criticism. If an item has been reported and we have to hide the listing, our sellers generally have the option to revise the listing in compliance with our principles and then relist it.

However, if we determine that our principles have been violated multiple times, further consequences may follow, up to and including permanent account suspensions.

Kind regards

Miriam

olavgo13eba

·1 year ago

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Thanks, but nothing was edited there … identical means without changes. So, any idea why eBay allows that? With living dogs, for example? I can gladly provide PDFs if eBay can't verify that.

ohmpol

·1 year ago

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Hello everyone

lately I've been missing the item location filter....is there a special reason

it's very tedious to scroll through thousands of items depending on the category

it would probably be helpful not just for me if you (ebay) reactivated this filter

best regards and have a good day...André

nina@ebay

·1 year ago

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@ohmpol wrote:

Hello everyone

Lately I’ve been missing the item location filter....is there a special reason

it’s very tedious to scroll through thousands of items depending on the category

it would probably be helpful not just for me if you (ebay) reactivated this filter

best regards and have a good day...André

@ohmpol Hey. 🙂 Could you please send us an example item number where you can’t see the item location filter? We’d be happy to pass this along to our specialist department for review once again.

Kind regards,

Nina

miriam@ebay

Admin1 year ago

Community TeamView listings

Let’s get started - today with @patrick@ebay, @nina@ebay and me! 🤗

Best regards

Miriam

skr_breschi

·1 year ago

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Hello Miriam,

I have the following question.

Shipping costs for a purchased item have already been paid; now I would like to pick up the item directly from the seller? How can the shipping costs be refunded and the QR code for pickup be generated?

Thanks and best regards

Stefan

Order date:18 Feb. 2025 Total amount:EUR 203,20 Order number:15-12721-72822

Eames Plastic Side Chair DSR - Ice Gray - Vitra - Markanto.de

miriam@ebay

Admin1 year ago

Community TeamView listings

@skr_breschi wrote:

Hello Miriam,

I have the following question.

Shipping costs for a purchased item have already been paid, but now I would like to pick up the item directly from the seller? How can the shipping costs be refunded and the QR code for pickup be generated?

Thanks and best regards

Stefan

Order date:18. Feb. 2025 Total amount:EUR 203,20 Order number:15-12721-72822

Eames Plastic Side Chair DSR - Ice Gray - Vitra - Markanto.de

Hello @skr_breschi! Unfortunately, shipping costs can no longer be adjusted afterward, and the QR code is only created if the item was listed with a pickup option.

Since you have already made the payment, I would recommend that you issue a partial refund so you get back the shipping costs you overpaid. It would be important to document the process well via eBay messages. If that’s not an option for you, a cancellation of the purchase would also be possible, and your seller could relist the offer with the correct shipping options.

Kind regards

Miriam