💬 Welcome to the general eBay Q&A on 19/07/23 at 2:00 p.m.

Locked

Discussion interactions are currently paused.

Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don’t have a special topic this week, please don’t hesitate to post your general buying or selling questions here.

You’re also welcome to send @steffi@ebay topics that should get a whole Q&A session.

To help us answer your questions faster, please chooseone question per post. Of course, you can write as many posts in the eBay Q&A session as you like - in fact, we want you to!

The Q&A session will remain open until 3:00 PM. After that, it will be closed for further questions. Of course, we will continue to make sure that all questions that may still be unanswered are answered - please give us some time for this, as we often need to ask other colleagues for support to get the correct answer for you.

To post your question, click Reply in the lower right corner of this post, enter your question, and click “Reply” between 2:00 PM and 3:00 PM.

The format of the eBay Q&A session mirrors the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.

If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community or simply waited until the next Q&A session*.

Kind regards,

Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 2 years ago·Last reply 3 years ago

13 comments

motech511

·3 years ago

View listings

Hello miriam@ebay

..what’s going on here at Ebay lately, is Ebay going to become a platform for criminal matters??
I’m being insulted as an idiot, called stupid and portrayed as a liar, Ebay pays the buyer out of goodwill from its own pocket half of the purchase price back, 25 euros, he gets to keep the item, Ebay writes when closing the case that it was not my fault and that I am being punished, I’m now at 94.7% the buyer is laughing his head off and I’m the fool and can’t sell anything anymore with this rating.

Ebay surely can’t be serious, that such people are still being rewarded, claiming things and insulting people and then even getting rewarded by Ebay.

Please I want the red dot removed, since I did nothing wrong, otherwise I will immediately cancel my account here and also take criminal action against the person.

Regards

miriam@ebay

Admin3 years ago

Community TeamView listings

@motech511 wrote:

Hello miriam@ebay

..what's going on at eBay these days, is eBay becoming a platform for criminal matters ??
I'm being insulted as an idiot, called stupid, and portrayed as a liar, eBay pays the buyer back half of the purchase price out of courtesy from its own pocket, 25 euros, and he gets to keep the item. When the case is closed, eBay writes that it wasn't my fault and I get punished, I'm now at 94.7%, the buyer is laughing his head off, and I'm the fool and can't sell anything anymore with this rating.

Surely this can't be eBay's serious intention, that such people are still being rewarded, making claims and insulting people and then still getting rewarded by eBay.

Please remove the red dot, as I haven't done anything wrong; otherwise I will immediately close my account here and also take criminal action against the person.

Regards

Hello @motech511! That isn't nice, and we appreciate that you nevertheless tried to find a solution. For this reason, eBay has covered the requested partial refund for you and the full purchase amount is available to you; this measure is also part of eBay Seller Protection.

If text from the comment is removed from a feedback profile, we do this to protect you from insults, accusations, or personal attacks. In such cases, we do not remove feedback points. With the feedback function, buyers can describe their subjective purchasing experience. Even if the comment was justifiably removed, the other party was obviously not satisfied with this purchase. This is reflected by the neutral or negative feedback point. Feedback by eBay is only changed or removed in certain cases.

We recommend responding promptly to false or unfair feedback in such situations. This is also seen by potential buyers. A single negative feedback won't have any impact on you, and I'm confident that you will continue to sell successfully on eBay in the future 🙂.

Kind regards

Miriam

miriam@ebay

Admin3 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for today’s Q&A session. If there are still any questions you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic and tag the eBay Community Team as follows:

@miriam@ebay

and @steffi@ebay for all eBay Community-related questions

Of course, you can also ask Steffi questions about your community account or the Community itself via a @steffi@ebay message, and she will reply next week.

Best regards

Miriam

perfect-sally

·3 years ago

View listings

When will eBay finally get its act together and display tracking updates in a reasonably timely way?

Example: shipped on Thu. 13/07/2023, arrival at Packstation: Fri. 14/07/2023 at midday, pickup by customer on Fri. 14/07/23 in the evening (tracking on DHL website).

As of today, Wednesday, 19/07/2023, the item still is not considered delivered by eBay – on the contrary, it shows: Delivery in progress and a red exclamation mark! That really can’t be right.

de3trader

·3 years ago

View listings

Well, if you rely on eBay's shipment tracking, you're on your own — abandoned by all good spirits 😄

But seriously: that's why I don't use it either, I just check directly with the provider.

Just dumb that eBay puts an extra click in front of it here instead of linking directly 😞

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

When will eBay finally get its act together and show tracking updates in a reasonably timely manner?

Example: shipped on Thu. 13/07/2023, arrival at parcel locker: Fri. 14/07/2023 at noon, pickup by customer on Fri. 14/07/23 in the evening (tracking on the DHL website).

As of today, Wednesday, 19/07/2023, the item is still not considered delivered on eBay – on the contrary, it shows: delivery in progress and a red exclamation mark! That really can’t be right.

Hello @perfect-sally! We can only display the data once it has been transmitted to us by the shipping providers. I’d be happy to process your specific example again so I can pass it on to the teams responsible for shipping; maybe there are opportunities for improvement. I was able to identify the affected order number, thank you for letting us know 👍.

Kind regards

Miriam

petersmodellbahnstuebchen

·3 years ago

View listings

Hi @perfect-sally , hi @miriam@ebay

the situation at Hermes is even worse, because not even the tracking number is linked to Hermes, so that you could check it directly.

Best regards from the Baltic Sea

Peter

miriam@ebay

Admin3 years ago

Community TeamView listings

@petersmodellbahnstuebchen wrote:

Moin @perfect-sally , moin @miriam@ebay

Even worse is the situation with Hermes, because the shipment number isn’t even linked to Hermes, so you can’t check it directly there.

Best wishes from the Baltic Sea

Peter

I’ll also take along the request for a link to the Hermes shipment number on their website in the purchase details. Thanks a lot, @petersmodellbahnstuebchen! 🙂

Update 31.07.2023: The Hermes shipment tracking is now available as a hyperlink, @petersmodellbahnstuebchen 😊.

Best wishes

Miriam

de3trader

·3 years ago

View listings

To come back once again to my problem from last week:

Our seller protection therefore provides that we protect your counterpart in such cases from a negative rating.
Everything went correctly here and there is no error.

Absolutely nothing went correctly here:

Just because I give the seller one last chance to make good the damage that has been done does not mean that eBay also protects such fraudulent schemes from a fair rating.

But maybe in future I should basically only give neutral ratings to offset the bonus that eBay gives such criminal types? 😉

Jokes aside, even you must surely see that a rating would make sense and be necessary here, instead of still holding your protective hand over it.

So let’s be blunt: Can you show me, based on your own rules at
https://www.ebay.de/verkaeuferportal/verkaeuferstandards/verkaeuferschutz
why my rating was deleted? There is no abusive behavior on my part; I see the abuse more on your side or in your automation!

miriam@ebay

Admin3 years ago

Community TeamView listings

@de3trader wrote:

To come back to my problem from last week:

Our seller protection therefore provides that we protect your counterpart in such cases from a negative rating.
Everything went correctly here and this is not a mistake.

Nothing at all went correctly here:

Just because I give the seller one last chance to make good on the damage that was caused does not mean that eBay should also protect such fraudulent conduct from an appropriate rating.

But maybe in future I should simply only leave neutral ratings in principle, to offset the bonus that eBay gives to such criminal types? 😉

Joking aside, even you must realize that a rating would make sense and be necessary here, instead of still holding your protective hand over it.

So, plain and simple: Can you show me, based on your own rules under
https://www.ebay.de/verkaeuferportal/verkaeuferstandards/verkaeuferschutz
why my rating was deleted? There is no abusive behavior on my part; I see the abuse more on your side or in your automated system!

Hello @de3trader and thank you for bringing your concerns up again in today's Q&A session. I understand that you are still annoyed about the automatically removed rating.

As explained last week, the rating was removed because the return request could be rejected due to the expired deadline. We do our best to create a fair balance between buyers and sellers, and this measure is part of our efforts. Your feedback will of course be passed on once again accordingly 👍.

Kind regards

Miriam

de3trader

·3 years ago

View listings

Sorry, that's not good enough.

Could you please put yourself in my position and understand and comment on this process from my point of view?

I really don't get the impression that my complaint is being taken seriously. And in this case, I'm really getting angry: I'm being cheated out of my money and ebay leaves it up to the seller "automatically" to delete my fair rating.

Next we'll get a voluntary self-commitment from the auto industry to take care of emissions itself, or what? Oops! Oh well, we already had that 😄 Sry, I just couldn't resist this cheap pun in view of our environmental catastrophe 😉

miriam@ebay

Admin3 years ago

Community TeamView listings

@de3trader said:

Sorry, that's not good enough.

Could you please put yourself in my shoes for once and look at and comment on this process from my point of view?

I really don't get the impression that my complaint is being taken seriously. And in this case I'm really getting angry: I'm being ripped off, and ebay is leaving it to the seller to “automatically” delete my appropriate feedback.

Next we'll get a voluntary commitment from the auto industry to take care of emissions itself, or what? Oops! No, we've already had that 😄 Sry, I just couldn't resist that cheap pun in view of our environmental catastrophe 😉

Hello @de3trader! I'm sorry that you feel misunderstood. From my own experience, I know how frustrating a removed feedback can be, especially when the issue could not be resolved by the sellers. Unfortunately, because the buyer protection period has already expired, we can no longer intervene for you, and restoring the removed feedback is also not technically possible for us.

I'm discussing your situation with my team and we'll check whether there's anything else we can do for you. We'll get back to you by email again במהלך the day 🙂.

Best regards

Miriam

miriam@ebay

Admin3 years ago

Community TeamView listings

Hello and let's get started with the Q&A session - this week it's just me here for you and I'm looking forward to your questions! 🙂

Best wishes

Miriam