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💬 Welcome to the general eBay Q&A session on 19/10/22 at 2:00 PM
Hello everyone and ❤️ welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to ask your general buying or selling questions here.
You’re also welcome to send me topics you’d like to see covered in a full Q&A session.
To help us answer your questions faster, please choose one question per post. Of course, you’re welcome to write as many posts as you like in the eBay Q&A session - in fact, we encourage it!
The Q&A session will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we will continue to make sure that all questions are answered, including any that may still be unanswered – please allow us a little time for that, as we often need to ask other colleagues for support to get the correct answer for you.
To post your question, click Reply in the bottom right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The eBay Q&A session format reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later in chronological order and thus further down.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community, or simply waited until the next Q&A session.
Best regards,
Your eBay Community Team
ilon-grahl
·3 years agoOn 18/09/22, I received an order confirmation for item 112771187601, which was paid for via paypal. On 19/09, it was electronically announced to DHL. To this day, I have not received the product. On 06/10/22, I sent an email to info@mfm-shop.com without success. I also could not reach anyone by phone. How can I get my product, or what should I do?
patrick@ebay
Hello @ilon-grahl ,
unfortunately the question time has now ended and you can no longer reply to me. If you have any further questions about this, you’re welcome to open a new separate topic. With this eBay account, I couldn’t find any purchase; was perhaps a different account used for this?
Edit: You ordered via a guest account, that’s where the order can be found.
Help with a guest purchase
Best regards
Patrick
patrick@ebay
If any questions do come up that you’d like to have clarified before the next eBay Q&A session, please start a new topic and tag the eBay Community Team as follows:
@patrick@ebay
@miriam@ebay
and for all questions related to the eBay Community
@steffi@ebay
Of course, you can also ask Steffi questions about your community account or the community itself via a @steffi@ebay
Best regards
Patrick
oberschulrat.chalmers
·3 years agoHello dear Ebay team!
I purchased a Disney Plus membership for 12 months from a private seller.
This also worked at first, but then access was blocked after 6 weeks.
I paid with PayPal and have now opened a case for a return. However, the seller has not responded for 8 days. But I also can't "contact ebay", because in "View return details" I only see that I'm waiting for the seller's response.
Over the past week, the seller has been collecting negative reviews like crazy and even admits that there have been "problems" with the accounts he sold.
I would now very much like to contact Ebay and make use of my PayPal buyer protection! How can I contact ebay if the seller does not respond in the opened return case? There is no button for this, and I've already been waiting for 8 days now...
voli-maus
·3 years agoHello @oberschulrat.chalmers ,
contact Paypal directly
paypal contact - Search (bing.com)
The phone number is in the link.
And @patrick@ebay or @miriam@ebay might want to take a look at this "seller" feedback profile (ebay.de)?
patrick@ebay
Hello @voli-maus ,
we will of course check this, thanks 😉
Best regards
Patrick
patrick@ebay
Hello @oberschulrat.chalmers ,
in this case, the payment service provider (PayPal) makes the decision if you have opened a case there. On eBay, I can see that you started a return, but for digital purchases, or Disney Plus in any case, this is a case in itself, since buyer protection very likely does not exist. eBay will not take any further steps at this point; the ball is in PayPal's court.
By the way, selling the item in this form is not allowed under Disney's terms and conditions. In addition, you did not purchase an account / account, but a profile. Quote " You will receive access to one of five profiles on the account. The profile then belongs completely to you and you can relax and watch whatever you want."
This means that others have received the same login details, or Disney has also closed this account because it violates their terms and conditions, or the login details were simply changed.
Maybe avoid such offers in the future; with something like this you can only lose yourself, and it is also not permitted.
Best regards
Patrick
meinbester58
·3 years agoHello, I have a problem with a dealer
I bought a solar inverter there (April 2022), but after a short period of operation it no longer worked.
I therefore complained to the supplier and filed a warranty claim. The dealer then told me that he could arrange delivery of the device’s main circuit board. However, this would take around two months. I agreed to that and waited for the circuit board to be delivered. But to this day nothing has arrived. I have not received any replies to my follow-up questions. I have documented the chat history with screenshots. The dealer’s website is no longer accessible.
Could you please help me with this matter?
Best regards Ranft
miriam@ebay
Hello @meinbester58! I’m sorry to see that there is a problem with the item you purchased. In principle, buyers are entitled to a two-year statutory warranty right. Under certain conditions, sellers can exclude the warranty or shorten it (e.g., if it is a private sale or used goods). Some general legal information on warranty rights can be found in our legal portal.
After a purchase is completed, we send an email with the most important details of commercial sellers. I hope that you can use this or the info page of the seller’s profile on eBay to find the company’s contact details so that you can get in touch outside of eBay and find a solution. Unfortunately, the deadline for claiming buyer protection has already expired. Good luck with the next steps!
Kind regards
Miriam
slimjim1984
·3 years agoMy problem is that I'm having trouble uploading images.
Often they just keep loading and it never stops.
It’s very annoying and slows down "our" sales.
What can be done about it?
miriam@ebay
Hello @slimjim1984! It's good that you're letting us know about the challenges you're experiencing when uploading item images. Are you already using the new settings tool?
Have our customer service recommendations already brought about an improvement for you? Since when have these delays been occurring for you?
Best regards
Miriam
patrick@ebay
Welcome 😎
perfect-sally
·3 years agoWhy is Sunday now included in the announced approximate delivery time? Example: Delivery approx. Thu, Oct 20 - Sun, Oct 23. Is this something new again and users aren't getting any information, or does eBay have info that delivery drivers will also be delivering on Sundays in the future?
miriam@ebay
Hello @perfect-sally and great to see you getting involved again! The behavior you described seems at first glance to be connected to the observation reported two weeks ago in the Q&A session. We’re currently checking whether this incorrect display of the estimated delivery date is due to the time zone setting of the respective device or to us. If you’re able to, please leave us an example, then we can look into this specifically.
Thanks! 🙂
Best regards
Miriam
perfect-sally
·3 years agoOK.
Examples:
Order numbers:
27-09227-67491
22-09189-95554
perfect-sally
·3 years agoWhy can users even open a business account AND sell with it without at least providing a VAT ID? Not to mention the other legally required details
patrick@ebay
Hello @perfect-sally ,
in some respects, the business seller is responsible for that themselves. Just because, for example, it isn’t listed in the legal notice / legal information doesn’t automatically mean it’s completely missing from eBay. It may well already have been entered on eBay, but not in the seller settings by the business seller.
In principle, various processes involve verification, where the required data must also be provided and available accordingly. If eBay finds that such details are missing or inconsistent, the consequences follow as well. Basically, selling is meant to be as easy and uncomplicated as possible, and through payment processing, quite a lot can also be prevented or better controlled if it causes problems for buyers, which could happen especially with new business sellers.
Best regards
Patrick