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💬 Welcome to the general eBay Q&A session on 19/11/2025 at 2:00 PM
With the eBay Community Team & the Community Support Team
Hello everyone and ❤️-ly welcome to today’s eBay Q&A session!
Since we haven’t prepared a specific topic this week, we warmly invite you to post your general questions here about buying and selling on eBay.
❗ Please make sure not to duplicate any existing topics from other members. Check first whether your question has already been asked.
🛠️ Here’s how the Q&A session works:
➤ One question per post
Please always ask only one question per post.
However, you can post several posts with different questions – that is explicitly welcome!
➤ No new posts for existing questions
Please do not post follow-up questions or reminders to existing threads such as
“I’m still waiting for a reply”
“My question hasn’t been answered yet”
as a new post.
We want to keep the conversation clear and ask you to always stay in the existing thread so no duplicate conversations are created.
➤ Q&A session time
⏰ The Q&A session is always open from 2:00 PM to 3:00 PM.
After that, it will be closed for new questions.
Of course, we will continue to answer all open questions. Please understand that it may take some time – especially when we involve colleagues to clarify something so we can give you the best possible answer.
✍️ Here’s how to ask your question:
Click “Reply” at the bottom right under this post
Enter your question
Click “Reply” between 2:00 PM and 3:00 PM to submit your question
ℹ️ Note about the format
We use the discussion forum format here, where all posts appear chronologically.
The Community Team handles your questions in order and quotes the respective original question in the reply.
📌 The eBay Q&A session is a question-and-answer format for individual topics.
It is not intended for discussions.
For conversations, opinions, or exchange, please continue to use our discussion forum.
🤔 Missed it?
If you missed the Q&A session:
👉 Simply post your question directly in the Community Forum
or
👉 Come back for the next Q&A session on Wednesday – we look forward to seeing you!
oskar_der_wikinger
·8 months agoHello, I don’t actually have a question, but I just wanted to throw a friendly hello into the round. 😉🤗
selina_b@ebay
Hello @oskar_der_wikinger,
a friendly hello back from us 🤗
Best regards
Selina
mmstore74
·8 months agoHello dear @community-team@ebay ,
well, so this isn't quite total silence here, here's a question from me.
To what extent are ratings automatically evaluated retroactively by Ebay, or do only the ratings sent from 03.11.2025 onwards count?
Kind regards
Marc
patrick@ebay
Hello @mmstore74 ,
Not retroactively at all, only everything for transactions completed from 03/11/25 onward.
Additional note:
"Automatic ratings from eBay are published 7 days after an item was successfully delivered according to tracking."
Best regards
Patrick
mmstore74
·8 months agoOh wow ok, so October 27 is at eBay after 03/11/2025, very cool calendar 🤣
Sorry @patrick@ebay but I really don’t understand eBay anymore🤔
Best regards
marc
patrick@ebay
Hello @mmstore74 ,
then it will still be included in the period, out of the 7 days. You could have phrased your question like that right away too. 😉
Best regards
Patrick
mmstore74
·8 months ago@patrick@ebay
first you write that retroactively you don’t include anything at all, only everything for which transactions were completed from 03.11.25 onwards.
And now you’re writing that the shipment from 24.10.2025 will apparently still be included after all?
So I (the seller) am once again to blame because I didn’t phrase the question the way you wanted?
What exactly was wrong with how I asked my question about retroactively?
patrick@ebay
Hello @mmstore74 ,
So which is it now, the 27th or the 24th? Am I supposed to guess what you like? What is your actual question now, do you want to know whether the transaction will still be rated automatically or why it was rated automatically? I’ll assume you want to know why it was rated automatically retroactively after all? Then it’s simply due to the 7 days after delivery.
By asking it properly, I meant that you state everything directly and not bit by bit, so that I have to reply several times in a short period.
Automatic ratings by eBay are published 7 days after an item was successfully delivered according to tracking. As a correction to my first answers to you.
Best regards
Patrick
miriam@ebay
Hello everyone! We’re kicking off a new round, this time with @selina_b@ebay, @patrick@ebay and me! 🤗
Best regards
Miriam