💬 Welcome to the general eBay Q&A session on 20/03/2024 at 2:00 PM

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Hello everyone and ❤️ welcome to the eBay Q&A session with the eBay Community Team.

Since we don’t have a special topic this week, please feel free to ask here your (general buying or selling questions, please not topics already being discussed by other members) questions.

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To post your question, click Reply in the bottom right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.

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If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the community or simply waited until the next Q&A session*.

Kind regards,

Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

11 comments

steffi@ebay

Admin2 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for yesterday’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / reply, please start a new topic and tag the eBay Community Team like this:

@patrick@ebay

@miriam@ebay

and me for all eBay community-related questions

@steffi@ebay

patrick@ebay

Admin2 years ago

Community TeamView listings

@myeatnordic wrote:

Good afternoon everyone,

we have a few questions about shipping. Our company is based in Sweden and we ship our Scandinavian goods from here.

For our items, a delivery time is shown that is relatively long.

In normal cases, the parcels are on the way much less time. If a customer orders on Monday, it goes out from us on Wednesday/Thursday and is usually already out for delivery on Saturday. 10 to 25 days are shown after the order is received.

I know that factors such as whether previous orders were on the way, or how long they took, play a role. We would like to work on that. Because if our goods are on the way for less time than stated, the system recognizes that and we would have shorter delivery times shown there, which of course has a positive effect on us.

So the first question: How soon after shipping do you need to enter a tracking number?

The question arises because we ship with DHL Sweden and this is not stored on eBay, so customers actually can't do anything with the tracking number from Sweden and, above all, the system doesn't know it and, as mentioned above, we can't (work on) our delivery time or it will be shown unchanged or unadjusted. After a certain period of time, a tracking number becomes automatically available that works with DHL Germany. We would still add that, but that raises the second question.

Are there any disadvantages for us if we change the tracking number even later?

Could this confuse the customer and create a situation that might be unpleasant for the customer? Of course, we as a company don't want that.

And that brings us to the final question: If we only insert the German tracking number, let's say 2 days after shipping, what disadvantages does this have for us in the system and how does the system recognize all this.

Writing about the topic sometime would be quite good, because that way we can offer a nice service.

If the answer would be too long or the time required is too much, just write us a direct message.

Hej då och vi ses, as the Swedes would say.

The team at

MyEatNordic

Hello @myeatnordic ,

since the Q&A session has already ended, I would like to move your post to a separate topic so I can respond to it better.

Best regards

Patrick

rosen1972

·2 years ago

View listings

hello, is anyone there? 🤔

patrick@ebay

Admin2 years ago

Community TeamView listings

@rosen1972 wrote:

hello, is anyone there? 🤔

Hello @rosen1972 ,

you have already received an answer.

Best regards

Patrick

perfect-sally

·2 years ago

View listings

Why are private sellers allowed to "beg" here if they

have been around for so and so long and eBay even goes along with it???

Isn't it enough that private individuals are allowed to sell here for free?

Isn't that recognition enough?

steffi@ebay

Admin2 years ago

Community TeamView listings

@perfect-sally wrote:

Why are private sellers allowed to “beg” for appreciation here if they

have been around for so long, and eBay still goes along with it???

Isn’t it enough that private sellers are allowed to sell here for free?

Isn’t that appreciation enough?

Hi @perfect-sally, even if this is off topic here: eBay primarily consists of members, and not every member is just a seller!

danisane

·2 years ago

View listings

Hello,

I've been with ebay for 25 years on 1/4/2024.

Does ebay acknowledge that in any way?

Nothing happened for the 20th anniversary either.

no special star,

no coffee mug,

no T-shirt, etc

steffi@ebay

Admin2 years ago

Community TeamView listings

@danisane wrote:

Hello,

On 1/4/2024, I will have been with eBay for 25 years.

Does eBay honor that in any way?

Nothing happened for the 20th anniversary either.

no special star,

no coffee mug,

no T-shirt etc

Hello @danisane, I’m not congratulating you yet, since that supposedly brings bad luck. But it’s great that you’ve been with eBay for so long 😍! I just noticed that I also didn’t get anything as a member for my 20th anniversary 😪. Please let me discuss this once in the background with the people responsible, and I’ll get back here later (but it will probably take a while).

rosen1972

·2 years ago

View listings

Hello,

I refunded a buyer the purchase amount.

That means no transaction took place.

Why is he still allowed to leave me feedback?

Why am I not allowed to leave him one?

Why isn’t the dishonest feedback removed by EBAY (request was denied)?

Thanks.

patrick@ebay

Admin2 years ago

Community TeamView listings

@rosen1972 wrote:

Hello,

I refunded the purchase amount to a buyer.

So no transaction took place.

1.

Why is he still allowed to leave me feedback?

2.

Why am I not allowed to leave him any?

3.

Why isn't the false feedback removed by EBAY (request was denied)?

Thanks.

Hello @rosen1972 ,

you are welcome to submit a request regarding the feedback on the page: Portal for seller requests .

1. A transaction did take place.

2/3. Sellers cannot leave negative or neutral feedback for buyers: Leave feedback for buyers

Best regards

Patrick

rosen1972

·2 years ago

View listings

Hi Patrick,

as written, the request/ plea for deletion has already been rejected.

The fact that sellers can't leave neutral or negative feedback is really outrageous!

And no, if the buyer has their item back, then in legal terms NO transaction has taken place. That's why such feedback has to be deleted, especially when it doesn't correspond to the truth. It's a shame that EBAY is being so stubborn.