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💬 Welcome to the general eBay Q&A session on 20/07/22 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a special topic this week, please feel free to post your general buying or selling questions here.
To help us answer your questions faster, please choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - in fact, we encourage it!
The Q&A session will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we will still continue to make sure all questions are answered that may still be unanswered – please give us a little time for this, as we often need to ask other colleagues for support in order to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The eBay Q&A format reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the community or simply waited until the next Q&A session.
Best regards,
Your eBay Community Team
miriam@ebay
Thanks for chipping in so actively today! We’re still a bit busy putting together final answers to all your questions and will get back to you as soon as possible. If you need our support before the next Q&A session, feel free to tag us in the relevant topics.
You can type the @ sign and then write our usernames. As soon as you type @miriam@ , you’ll see my username in the drop-down menu and can select it; then the notification works 🤗. The same applies to @patrick@ebay, who will also be there to help you with community questions during @steffi@ebay’s absence 🙂.
Best regards
Miriam
a2jkw107
·4 years agoHello,
I entered a multi-discount on many items, which is also shown in the item overview. Now a buyer purchased several such items, but the multi-discount was not taken into account.
Does this multi-discount only apply in the case where several of the same item are purchased?
Thanks in advance,
Alexander Wörner
miriam@ebay
Hello @a2jkw107 and thanks for your question! The marketing tool "Multi-discount" gives buyers the opportunity to benefit from tiered discounts when purchasing multiple copies of a single item.
By the way, if you offer a special promotion and a price reduction at the same time, the multi-discount will be applied to the already reduced price 👍.
Best regards
Miriam
fabioso03
·4 years agoWhy, as a seller, do I not have the option to transfer the risk to the buyer when shipping uninsured - after all, the buyer chooses the shipping method.
patrick@ebay
Hello @fabioso03 ,
the question is also, why should it be shipped uninsured? It only brings advantages for both sides. Of course, one can argue about the extra 1-2 euros in shipping costs. Especially for you as a seller, the advantage is that the goods & money are not simply gone. The buyer-seller protection basically stipulates that proof must be provided. We are happy to include it as feedback and pass it on to the respective teams.
Best regards
Patrick
aw-studio2000
·4 years agoHello. The new program for printing invoices & packing slips may be well-intentioned, but unfortunately it doesn't work. Adjustments have to be entered again and again, very often no invoice number can be generated, abort abort abort.... . This isn't rocket science. Can those responsible for it not do better, or do they not want to?
miriam@ebay
Hello @aw-studio2000! There is a separate section in the community for the new invoice documents - Update on the new packing slips and invoice documents. There you’ll already find lots of helpful tips that could help with troubleshooting.
We can only follow up on specific reports if the exact procedure is described to us and we can rule out that it is a user error. In general for example, invoice numbers can no longer be changed manually once an invoice has already been printed.
Feel free to join the discussion so we can review your observations and, if necessary, pass them on 🙂.
Best regards
Miriam
Anonymous User
·4 years agoHallo @community-team@ebay
In den Grundsätzen steht >
Damit Sie international verkaufen können, sollten Sie die folgende Voraussetzungen erfüllen:
Gilt das nur für Ebay.de?
Mal ein Beispiel: >
https://www.ebay.de/sch/bozhounahuinetwor-0/m.html?item=204033966294&rt=nc&_trksid=p2047675.m3561.l2562
Der ist in China gemeldet und verkauft angeblich aus der Schweiz.
Der hat NULL Bewertungen, keine Steuernummer (gewerblich gemeldet),
eine sehr merkwürdige Widerrufsbelehrung, usw.
Das ist doch total ungerecht, wenn Deutsche alle möglichen Vorschriften
und Grundsätze einhalten müssen und dann als Neuer auch noch ein Limit
bekommen.
Wie sieht Ebay das?
Gruß
bootyooty
·4 years agoHi, @Anonymous I'm curious to see the answer to your question.
Because the same requirements apply to ebay.com.
https://www.ebay.com/help/selling/selling/international-verkaufen?id=4132
Anonymous User
·4 years ago.................................................
It just really bugs me that here users who have been members for years
get a limit when they don’t list anything for a few months and
others can do whatever they want.
I’d also bet that the Chinese seller will never ship it,
way too cheap and also free shipping from Switzerland!
Cheers
aisyd_90
·4 years agoDa hast du einen der fake Verkäufer gefunden, die die Mahnungen der Baumärkte und Versandhäuser an die Käufer verursachen. ebay hat noch nicht mitgeteilt, ob das Geld von denen nach den Nutzungsbedingungen zurückgeholt wird, wenn die Käufer hier aufschlagen!
https://community.ebay.de/t5/Sicherheit-Verifizierung/Betrugsmasche/m-p/4599488
Artikel sind natürlich viel zu billig!
miriam@ebay
Hallo @Anonymous und Danke für deine Frage! Es gibt unterschiedliche Programme, die neuen Verkäufer*innen ermöglichen sollten, schnell international bei eBay durchstarten zu können. Auch bei diesen Programmen überwachen wir die Handelsaktivitäten ganz genau und ergreifen entsprechende Maßnahmen, sobald sich nicht an unsere für alle geltenden Regeln gehalten wird.
Bitte beachtet, dass die ergriffenen Konsequenzen nicht immer sofort und direkt für andere sichtbar sind und wir euch über den Verlauf unserer Prüfungen nicht informieren dürfen. Deine Kritik diesbezüglich nehmen wir zur Kenntnis.
Liebe Grüße
Miriam
Anonymous User
·4 years ago..............................................................
Aha, so ist das.
Und da man es den Chinahändlern leicht machen möchte brauchen die auch keine Steuernummer.
Schon merkwürdig das Deutsche Händler die zwingend brauchen!
Ich melde mich dann noch mal wenn bei meinem Beispiel-Händler die ersten negativen Bewertungen
eintrudeln.
Gruß
atlantaner72
·4 years agoHello dear team,
On 16 07.2022 I received the email that the payout for my sold item had been transferred. Today iam 20.07.2022 it is still not in the account.
With the last sale it was there on the 2nd day. How can I track the payment and when will it arrive?
Regards Carsten
patrick@ebay
Hello @atlantaner72 ,
especially on the weekend, it can probably be delayed by 1-2 days. You can always track the status yourself under "Payments". Furthermore, you can also ask your bank using the reference number.
Best regards
Patrick
atlantaner72
·4 years agoHow is the bank supposed to track something that doesn't even show up in my account? Or am I missing something here?
Can the new payment system also be switched off again, I mean for my own Ebay account?
aisyd_90
·4 years agoYou're right, here's the thread for everyone waiting:
https://community.ebay.de/t5/Zahlungsabwicklung-bei-eBay/Ebay-Erl%C3%B6se-Auszahlung-bisher-nicht-erfolgt/m-p/4599568#M25998
You can't opt out of the new payment processing, and you can't remove the bank account either; to do that, you have to deregister here!
patrick@ebay
Hello @atlantaner72 ,
maybe not quite 😄
So under Selling > Payment, you can see all the activities from you, i.e. movements of payouts etc.
As an example, the one from July 16 is noted as scheduled and if you go to Details "View", there is also a sentence like " To track your payout, please contact your bank and provide the bank reference no. xxx " there, so theoretically your bank could do something with that, even if it is not posted to the account. But I would just wait until tomorrow; as already mentioned, it will only / may be delayed.
Best regards
Patrick
aftoncooper
·4 years agoTo trace your payout, please contact your bank, giving the bank reference no. xxx " there, in theory your bank could do something with it, even if it has not been posted to the account.
@patrick@ebay What do you think, or what do those who recommended contacting the bank with the ref. no. think, considering the masses of credits a bank has to process every day?
And the word theoretically describes it well; in practice, that is impossible. You can't search for payment references.
The people responsible at eBay are going down the wrong path here. You can't tell customers, go have your bank look for it.
Either the money is in the account or it isn't.
aftoncooper
·4 years ago@patrick@ebay Hello!
What reference number is a customer supposed to ask their bank about? Either a payment has been recorded under an account number or it hasn't.
You can't search by reference number, which is probably in the VWZ.
I'd be happy to be enlightened.
patrick@ebay
Hello @aftoncooper ,
e.g. at my bank, you can actually ask about something like this in advance or track it, without the booking being visible in the account. But as I said, if it were over a week overdue or 2, then something is definitely wrong. In this case, though, everything looks okay so far. @atlantaner72 is welcome to get back to us tomorrow if it’s still missing.
Best regards
Patrick
aftoncooper
·4 years ago@patrick@ebay Is your account in Germany or elsewhere?
You don't have to answer the question because it may be too personal. But I'd venture to say that it's not possible here in Germany.
patrick@ebay
Hello @aftoncooper ,
since the time is already up anyway and this is the kind of topic that can drag on forever. You are of course right, in today's world it can definitely be the case that accounts are in other countries. But no, I'm really talking about a typical checking account 😉
But we're just going around in circles here anyway; we're happy to answer questions - but please always keep in mind that we only have 60 minutes available and, depending on the number of participants, some things simply aren't possible. 😉
I'm sure that the payout mentioned will be there in 1-2 days, and if not, I'll be happy to pass it on and it will be taken care of as quickly as possible. We are currently not aware of any technical difficulties.
Best regards
Patrick
miriam@ebay
Hello, @patrick@ebay and I are looking forward to your questions! 🤗
Best regards
Miriam
perfect-sally
·4 years agoPrice suggestions you should respond to – Why is this shown permanently even though the relevant POs have long since expired?
miriam@ebay
Hello @perfect-sally! It can be useful for your own records to be able to track expired price suggestions. You may want to send especially interested observers a voucher, for example? 🙂
Best regards
Miriam
perfect-sally
·4 years agoNo, I definitely don't want that with subterranean / outrageous price offers. People like that end up on my block list anyway 😉 After expiry, the notice used to no longer be visible, and it should stay that way or be reintroduced immediately!
miriam@ebay
I'll take another, closer look at the behavior you described after today's Q&A session to check whether there may have been a change here. If new information becomes available, I'll get back to you here again 🙂.
Best regards
Miriam
perfect-sally
·4 years agoIf I have one of my own listings included in the saved searches, it also shows below: Private! Only when the listing is opened can you see that it's commercial.
What have they messed up again?
patrick@ebay
Hello @perfect-sally ,
we’d need to take a look at this later; right now I can’t see any saved search from you to look at an example.
Best regards
Patrick
perfect-sally
·4 years agoThat’s already clear to me, this isn’t my purchasing account either 😉
But that surely doesn’t matter. With other commercial sellers, I’m also suggested Private before I open the item. That can’t really be intended, can it, or why does the addition Private or Commercial suddenly appear if it’s not true.
aisyd_90
·4 years agoTake comfort in the fact that even on eBay’s favorite sellers, it doesn’t say commercial anywhere:
(so only in the listing with hieroglyphic names, where does eBay send the money then?)
https://www.ebay.de/sch/8955622pop/m.html?_trksid=p3692
https://feedback.ebay.de/fdbk/feedback_profile/8955622pop
https://www.ebay.de/usr/8955622pop#tab1
What’s the point of the different switched views without an imprint?
perfect-sally
·4 years agoLogging in in the morning, 2 x captchas with boats or buses, 1 x confirming by SMS with a number...so far still ok.
Having to check something on transactions at lunchtime....2 x captchas with boats or buses, 1 SMS with a number...so far also still ok. But WHY, after confirming, do I not get where I want to the transactions but instead to the homepage??? Clicking on transactions again and again captchas with boats or buses. This can’t be your serious intent!!! If I already have to verify myself in my own account however many times a day, then after verification I at least want to get to where I clicked before!
And apparently eBay only knows boats and buses for the captchas??? Pretty narrow-minded worldview.
Is it normal that eBay hinders and restricts sellers so much in their actual work with this?
And I still can’t store a trusted device, the option to enter something there is missing!
miriam@ebay
Hello @perfect-sally! As has already been shared in some boards, the captchas are mostly related to your browser settings and the plugins you use. I’m taking on board your feedback that after successfully confirming your identity you are always redirected to the home page; there may still be room for optimization here. Thanks for that!
For the following areas and actions, a new login is always required:
Addresses
Information for business sellers
The "Add trusted device" option is intended only for two-step verification. Please do not confuse this with the new identity check required for all members at certain times.
Help page: Security tips for your eBay account
I hope this information is helpful.
Best regards
Miriam
devlinvanhorn
·4 years agohello
I have one more quick question before we wrap up. Has there been any change regarding the procedure for prohibited items, or is the relevant department already closed for the summer holidays?
Various reports unfortunately don't seem to be getting anywhere....
patrick@ebay
Hello @devlinvanhorn ,
no summer vacation, unfortunately you can no longer reply to me here. Otherwise I would of course have liked to know exactly what offers it is about. We know the reporting function doesn't have a good reputation, but reports are taken seriously and, depending on the case or concern, it sometimes goes faster or takes longer. You're also welcome to start a new topic and mention us so that we can pass it on as well if needed.
Best regards
Patrick