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💬 Welcome to the general eBay Q&A session on 20/08/2025 at 2:00 PM
With the eBay Community Team & the Community Support Team
Hello everyone and ❤️-ly welcome to today’s eBay Q&A session!
Since we don’t have a specific topic prepared this week, we warmly invite you to post your general questions about buying and selling on eBay here.
❗ Please make sure you don’t duplicate topics already started by other members. Check first whether your question has already been asked.
🛠️ Here’s how the Q&A session works:
➤ One question per post
Please always ask only one question per post.
However, you can post multiple posts with different questions – that is explicitly welcome!
➤ No new posts for existing questions
Please do not post follow-up questions or reminders to existing threads such as
“I’m still waiting for a reply”
“My question hasn’t been answered yet”
as a new post.
We want to keep communication clear and organized and ask you to always stay in the existing thread so that no duplicate conversations are created.
➤ Q&A session time frame
⏰ The Q&A session is always open from 14:00 to 15:00.
After that, it will be closed for new questions.
Of course, we will continue to answer all open questions. Please understand that it may take some time – especially if we involve colleagues to clarify things so we can give you the best possible answer.
✍️ How to ask your question:
- Click “Reply” at the bottom right under this post
- Enter your question
- Click “Reply” between 14:00 and 15:00 to send your question
ℹ️ Note on the format
We use the discussion forum format here, in which all posts appear chronologically.
The Community Team answers your questions one by one and quotes the respective original question in the reply.
📌 The eBay Q&A session is a question-and-answer format for single topics.
It is not intended for discussions.
For conversations, opinions, or exchange, please continue to use our discussion forum.
🤔 Missed it?
If you missed the Q&A session:
👉 Simply post your question directly in the Community Forum
or
👉 Come back for the next Q&A session on Wednesday – we look forward to seeing you!
steffi@ebay
Today as well, we’d like to sincerely thank you for your questions – and a special thank-you goes to @selina_b@ebay from our Community Support Team for their support!
If there are still any open questions that should be answered by the next eBay Q&A session – or if there wasn’t enough time to respond to your post (or we accidentally overlooked something) – please open a new topic in the community. If needed, just tag us for support like this:
@miriam@ebay
@patrick@ebay
and @steffi@ebay also for all eBay community-related questions
Stay in touch with the Community Support Team!
Feel free to add us to your private friends list via your community profile – this way, you can always see at a glance who’s online right now and can support you.
zyara
·11 months agoGood day, I would like to select Hermes as the shipping provider, but only DHL is shown to me. I can't list the item without selecting DHL. Is there a problem with that right now?
selina_b@ebay
Hello @zyara,
thank you very much for your question.
There is currently no problem. You should normally be able to select Hermes.
Please delete your cookies and cache once and try a different browser.
At the very top you have the button "To the advanced settings tool". There you should see more options.
Best regards
Selina
andreasommer
·11 months agoHello, is eBay customer service reachable by phone?
steffi@ebay
Hello @andreasommer, of course we're happy to help you here in the Community. Just ask your question directly here – ideally by 3 p.m. at the latest, then we'll be here for you actively.
Alternatively, you can also post your question directly in the Community at any time so that other members and we can support you. 💬
As for your question: Yes, eBay customer service can also be reached by phone. You can find the contact options via the following route:
👉 https://www.ebay.de/help
Just click on "Contact" there, log in, and then – depending on your issue – the callback service or a phone number will also be shown to you.
feelgooddealssh
·11 months agoAnd one more thing that regularly annoys me.
Every time I have to confirm the password, I'm prompted to set up a passkey.
It would be great if there were a box to check there, like don't ask again or something. That's pretty annoying.
selina_b@ebay
Hello @feelgooddealssh,
thank you very much for your question. If you click "not now", you can skip this.
It depends on which browser you use. You can disable this in your settings.
For example, in Chrome this works via the password manager.
Kind regards
Selina
mmstore74
·11 months agoHello everyone,
Dear @community-team@ebay
as I've noticed, more and more of my fellow merchants are noticing it too, that once you as a business seller reach a certain limit (sales / turnover) things suddenly stop working at all for a certain period of time, what does that have to do with it
As I wrote, it doesn't only affect me and I'm not writing this just to complain again, but it is very, very strange.
Best regards
Marc
patrick@ebay
Hello @mmstore74 ,
I have already been following and reading this topic; unfortunately, as employees, it is always difficult for us to assess, because there are many factors that influence turnover / sales. Even if, for example, things were better in that period compared to 2024, there are different conditions in the next year. Therefore, I also cannot conclude why things are currently not going as desired for someone, because the answer would not be fair and would also not be satisfactory. We can usually only rule out technical causes.
Best regards
Patrick
feelgooddealssh
·11 months agoHello,
We’ve had it happen a few times now that we ordered something that was sent by (maxi) letter. There is limited tracking for this.
Every time, the order is shown as delivered, even though it is still in the parcel/letter center. This can also always be seen in the postal service’s tracking, but eBay marks the order as delivered. That is problematic if there should actually ever be a loss or the like.
So it would be nice if eBay would also show the actual status.
Best regards
Stephi
steffi@ebay
Dear Stephi ✨ @feelgooddealssh - this is actually a known issue that our team is already working on 🛠️.
Unfortunately, at the moment we can't yet give you a specific date for when an improvement will be made 📆. But please rest assured: we have this on our radar and are working on making tracking - especially for (large) letters with limited tracking - displayed more reliably and transparently in the future 📦🔍.
Your feedback is very important to us 💬 - I'll be happy to pass it on to the responsible team so it can be incorporated into the ongoing optimizations 💡.
Thank you very much for your patience and your commitment in the eBay Community 💙
3d_creativity_service
·11 months agoHello, I’m asking for a detailed explanation of the Seller news. Unfortunately, these are phrased a bit vaguely. One can understand it as an advantage, but also as a significant disadvantage - regardless of my question already posted in the forum. Best regards, Michael
patrick@ebay
Hello @3d_creativity_service ,
since you have already created a topic outside of the Q&A session and I have already responded there, I ask for your understanding; we will continue in the original topic as soon as I have an update.
Best regards
Patrick
steffi@ebay
We are here for you 🤗