🗨 Welcome to the general eBay Q&A session on 20/10/21

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Hello everyone!

Thank you very much for taking part in the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please feel free to post your general buying or selling questions here.

The Q&A session will remain open until 3:00 PM. After that, it will be closed for further questions. Of course, we will continue to make sure we answer any questions that may still be unanswered — please give us a little time for that 🙏.

To ask your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM. The format of the eBay Q&A session reflects the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in this order and then quotes the original question in the respective reply. This quote and the answer appear later chronologically and therefore further down.

Questions that we cannot answer directly during the session will be handled by us with a link to the answer.

If you unfortunately missed the eBay Q&A session, we would be happy if you posted your question directly in the Community or simply waited until the next Q&A session.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 4 years ago·Last reply 4 years ago

16 comments

Anonymous User

·4 years ago

Hello @community-team@ebay

The model-making category is totally messed up.

How much longer until everything works again?

48 hours have long since passed!

And this isn’t the only category that isn’t working properly >

See here >

https://community.ebay.de/t5/eBay-%C3%84nderungen/Aktuelle-%C3%84nderungen-bei-Artikelmerkmalen-und-bei-der/ba-p/4477503

And here >

forenaccount

·4 years ago

View listings

@Anonymous wrote:
Hello @community-team@ebay

The model-making category is totally messed up.

How much longer until all of this works again?

48 hours have long since passed!

And that’s not the only category that isn’t working properly >

See here >

https://community.ebay.de/t5/eBay-%C3%84nderungen/Aktuelle-%C3%84nderungen-bei-Artikelmerkmalen-und-bei-der/ba-p/4477503

And here >

Ha, easy enough:

Mahogany wood

Pine wood

Larch wood

Beech, oak, birch, maple, alder, ash...still a few missing...😀

patrick@ebay

Admin4 years ago

Community TeamView listings

@Anonymous wrote:

Hello @community-team@ebay

The model building category is a complete mess.

How much longer until everything works again?

48 hours have long since passed!

And this isn’t the only category that isn’t working properly >

See here >

https://community.ebay.de/t5/eBay-%C3%84nderungen/Aktuelle-%C3%84nderungen-bei-Artikelmerkmalen-und-bei-der/ba-p/4477503

And here >

Hello @Anonymous ,

we have already forwarded the error, we can’t say how long it will take. But it was already brought to attention with your first report 😉

Best regards

Patrick

w2oder3

·4 years ago

View listings

Hello

Many buyers/sellers are outraged that eBay has destroyed the search structure in more and more categories. Senseless changes in many areas such as Collectibles and Rare Items, postcards, railways, records, etc. After so many complaints, does eBay intend to reconsider once again and reintroduce the old sensible structures?

Hopeful regards

W²

miriam@ebay

Admin4 years ago

Community TeamView listings

@w2oder3 wrote:

Hello

Many buyers/sellers are outraged that eBay has destroyed the search structure in more and more categories. Senseless changes in many areas like Collectibles & Rare Items, Postcards, Railways, Records, etc. Does eBay intend, after so many complaints, to rethink this and reintroduce old, sensible structures?

With hopeful regards

W²

Hello @w2oder3 and thank you for bringing this to our attention! We recently made necessary changes to item specifics and the category structure. While many irregularities pointed out here in the Community have fortunately already been resolved in the last few days, we would be glad if you could give us specific feedback, for example here. Which filter options are you still missing right now, and in which categories?

Best regards
Miriam

bodo99988

·4 years ago

View listings

Hello everyone !

how can it be that when dealing with eBay customer service, you “seem to run into walls”?
Since 30/09/21 I have contacted customer service by phone 9 times (always about the same problem, which is clearly eBay’s fault).
Every time it’s a different employee on the phone, and you have to explain everything all over again.
In between, I’ve also written x emails to customer service.
The answer....we'll pass it on to tech, please be patient for two to three days....then everything will be fine.
Result: absolutely nothing !!! So far, tech hasn’t even looked at the problem.
That’s what service in Germany looks like !

Below is the description of the “bug”:

in my eBay account (business)
under:
Account settings
then
Seller settings
then
Settings for business sellers

there the two links are missing to:
***************************************************************************
VAT exemption for eBay fees (not available to all sellers)
Display seller legal information in listings
***************************************************************************

I can neither edit my legal notice nor my terms and conditions !
I urgently ask for a solution to the problem, thank you.

see screenshot:

einstellungen gewerbliche verkäufer02.jpg

forenaccount

·4 years ago

View listings

Payment settings for buyers: Using bank transfer...oh yes, please, please...unfortunately leads nowhere, there’s still quite a bit wrong there!"

miriam@ebay

Admin4 years ago

Community TeamView listings

@karalalz wrote:

Payment settings for buyers: Use bank transfer...oh yes, please, please...unfortunately leads nowhere, there’s still quite a bit that’s not right there!"

Hello @karalalz! We’ll pass your observation on directly. Thank you very much for this important note!

Kind regards
Miriam

patrick@ebay

Admin4 years ago

Community TeamView listings

@bodo99988 wrote:

hello everyone !

how can it be that you "apparently run into walls" with eBay customer service?
Since 30/09/21 I have contacted customer service 9 times by phone (always about the same problem, which is clearly eBay's fault).
Each time a different employee on the phone, to whom you have to explain everything all over again.
In between, I also wrote x emails to customer service.
The response....we'll pass it on to tech, please be patient for two to three days....then everything will be fine.
Result: absolutely nothing !!! So far, tech hasn't even looked at the problem.
This is what service in Germany looks like !

Below is the description of the "bug":

in my eBay account (business)
under:
Account settings
then
Seller settings
then
Settings for business sellers

there are no links to the following:
***************************************************************************
VAT exemption for eBay fees (not available to all sellers)
Display seller legal information in listings
***************************************************************************

I can't edit either my legal notice or my terms and conditions !
I ask for an immediate solution to the problem, thank you.

see screenshot:

Hello @bodo99988 ,

I'd be happy to take a look at your issue and get back to you once I have more details.

Best regards
Patrick

bodo99988

·4 years ago

View listings

so if you still have any questions for me about it (for more details on my part), let me know.

regards

bodo99988

patrick@ebay

Admin4 years ago

Community TeamView listings

@bodo99988 wrote:

so, if you still have any questions for me about it (regarding details on my end), let me know.

best regards

bodo99988

Thanks @bodo99988 ,

once the Q&A is over, don't worry - I will create another reply here and tag you. Especially with your kind of issue, time is the biggest enemy.

I therefore ask for a little patience and understanding if a solution isn't immediately at hand.

Best regards
Patrick

patrick@ebay

Admin4 years ago

Community TeamView listings

Hello @bodo99988 ,

the good news is that your issue is being worked on. Unfortunately, I can't give you a final date for when the setting will be visible in your account again. So I'd rather not make you a promise. But I'll keep on top of the error and monitor the process.

Best regards
Patrick

community-team@ebay

OP4 years ago

View listings

Welcome🙂

perfect-sally

·4 years ago

View listings

The problem that when I want to view the details of the purchase via the item still exists even after a long time. I have to log in again. And otherwise, quite a few things seem to be amiss.

Once again, people are reporting in the forum that messages are not arriving or cannot be sent.

As reported last week, this seems odd to me too. Something must not be getting through to the sellers. It can’t be that you’ve sold 5 items so far this month as a commercial seller.

I’ve been selling commercially for quite a while now, but I’ve never had anything like this in 10 years.

Could it be that price suggestions or purchases are also not getting through to the sellers? According to Patrick, my account seems to be “healthy,” but I’m slowly starting to doubt whether everything is really okay.

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

The problem that when I want to view the details of a purchase via the item is still there even after a long time. I have to log in again. And otherwise, a few things seem to be amiss.

It is being reported again in the forum several times that messages are not arriving or cannot be sent.

As reported last week, that seems odd to me too. Something isn't getting through to the sellers. It can't be that only 5 items have been sold so far this month as a business seller.

I've been selling commercially for quite a while now, but something like this has never happened in 10 years.

Could it be that price suggestions or purchases aren't getting through to the sellers either? According to Patrick, my account seems "healthy," but I'm starting to doubt whether everything is really in order.

Hello @perfect-sally and thank you for the opening question and for getting back to us about it again. According to our information, the "Messages" tab should now be accessible and working as usual again.

Patrick and I just discussed your suspicion and decided that we will have our technical team review your observations again. Since the review will take some time, I will update my reply to you as soon as there is feedback and let you know. Thank you for this valuable hint! 🙂

*Update from @miriam@ebay* (27/10/2021): Here is our final response on this topic.

Kind regards
Miriam

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

[...]

There are once again multiple reports in the forum that messages are not being received or cannot be sent.

As reported last week, this seems odd to me too. Something must not be getting through to the sellers. It can't be that you've only sold 5 items so far this month as a business seller.

I've been selling as a business seller for quite a while now, but something like this has never happened in 10 years.

Could it be that price suggestions or purchases are also not getting through to sellers? My account seems to be “healthy” according to Patrick's statement, but I'm slowly doubting whether everything is really okay.

Hello @perfect-sally! Here's the promised update on the topic of Problems with eBay messages

As it turns out, this topic is a bit more complex and the Community may not be the right place to make all the details public. If you or other readers here suspect in the future that members are not receiving your messages, please contact our customer service by phone or email. Among other things, we need the email subject and the item number - only then can we confirm receipt of individual messages or, if necessary, take further steps. Thanks for your feedback on this in the expert group! 🙂

Best regards
Miriam