💬 Welcome to the general eBay Q&A session on 21/06/23 at 2:00 PM

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 1 year ago·Last reply 3 years ago

8 comments

steffi@ebay

Admin3 years ago

Community TeamView listings

Das @community-team@ebay möchte sich für die heutige Fragestunde bedanken. Sollten doch noch Unklarheiten aufkommen, die ihr gerne vor der nächsten eBay-Fragestunde geklärt haben möchtet oder ihr hattet nicht mehr genügend Zeit für einen weiteren Beitrag / eine Antwort, eröffnet dazu bitte ein neues Thema und markiert das eBay-Community-Team folgendermaßen:

@miriam@ebay

und mich für alle eBay-Community bezogenen Fragen

@steffi@ebay

Selbstverständlich könnt ihr mir auch Fragen zu eurem Community-Konto oder die Community an sich über eine @steffi@ebay stellen

petersmodellbahnstuebchen

·3 years ago

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Hello @steffi@, hello @miriam@,

could you perhaps take a look at my post Refund for returns in the forum for experienced sellers.

According to the eBay customer service, the process of partial refunds for partial returns is not предусмотрed, which I can't believe.

The procedure suggested by support outside the system seems very questionable to me.

Best regards from the Baltic Sea

petersmodellbahnstuebchen

·3 years ago

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Hello,

as an additional note, here is the suggestion from customer service:

If a return is opened with the reason right of withdrawal, the seller can issue the refund minus the shipping costs to their business partner. However, since this is unfortunately not possible in the eBay system, to issue a partial refund, the seller can request the buyer's PayPal/bank details and thus issue a refund. You should then send the proof to eBay by email. This allows the return/case to be closed by eBay without a refund. I will gladly take your feedback as a suggestion for improvement and pass this on to eBay. As a gesture of goodwill, I have credited a voucher worth €10 to your user account. This can be used with your next purchase on eBay

miriam@ebay

Admin3 years ago

Community TeamView listings

@petersmodellbahnstuebchen wrote:

Hello @steffi@, hello @miriam@,

could you maybe take care of my post Refunds for returns in the forum for experienced sellers.

According to the eBay customer service, the process partial refund for partial returns is not provided for, which I can't believe.

The procedure suggested by support outside the system seems very questionable to me.

Best wishes from the Baltic Sea

Hello @petersmodellbahnstuebchen! I have actually already got your post on my radar for the next meeting with the people responsible, and we will make an effort to bring up the request for a better solution for handling the return of partial orders accordingly.

Of course it would be best if all money movements made for an order were traceable via the eBay system. Rest assured that we will continue working on optimizing the returns experience globally for everyone, so that we can also cover such cases better and more transparently.

Best wishes

Miriam

petersmodellbahnstuebchen

·3 years ago

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Hello Miriam,

many thanks.

Best regards from the Baltic Sea

Peter

3d-bruning

·3 years ago

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Hello everyone :),

I use eBay in combination with Billbee and DHL business customer access.

Now it’s the case that through Billbee, via the business customer interface, I generate my labels for my sales to America. A CN22 is created at the same time. The CN22 then declares the sales tax withheld by eBay and lists it as a line item.

Now the business customer access is completely new to me. Before, I always created the CN22 by hand and stuck it on my shipping pouch. I found the following page:

https://www.ebay.com/help/selling/fees-credits-invoices/taxes-import-charges?id=4121&st=3&pos=1&quer...

I looked up the respective eBay tax code for the state, e.g. Texas -> and listed it as a line item: eBay Inc. – SUT Account Number: 3-20719-3415-5 -> withheld tax amount.

Now this SUT Account Number isn’t entered when I transfer the label via the business customer interface in eBay; there it basically just says Sales Tax. My question is, is it enough if I only write Sales Tax (amount), or does the eBay SUT Account Number for the respective state have to be on the CN22 so that it’s clear where eBay assigns the taxes?

miriam@ebay

Admin3 years ago

Community TeamView listings

@3d-bruning wrote:

Hello everyone :),

I use eBay in combination with Billbee and DHL business customer access.

Now it is the case that through Billbee, via the business customer interface, I generate my labels for my sales to America. A CN22 is also created at the same time. On the CN22, the Sales Tax withheld by eBay is then declared and listed as a line item.

The business customer access is completely new to me. Before, I always created the CN22 by hand and stuck it onto my shipping pouch. I looked it up on the following page:

https://www.ebay.com/help/selling/fees-credits-invoices/taxes-import-charges?id=4121&st=3&pos=1&quer...

I looked up the respective eBay tax code for the state, e.g. Texas -> and listed this as a line item: eBay Inc. – SUT Account Number: 3-20719-3415-5 -> withheld tax amount.

This SUT Account Number is not entered when I transfer the label via the business customer interface in eBay; there it basically only says Sales Tax. My question is, is it enough if I only write Sales Tax (amount), or does the eBay SUT Account Number of the respective state have to be on the CN22 so that it is clear where eBay assigns the taxes?

Hello @3d-bruning and thank you for your question! Some more research and contact with teams in the US is necessary. Please take another look here at the end of the week; by then I should be able to provide you with more information.

We’ll also be happy to reply to your Community post from yesterday about this 🙂.

Update 23.06.2023: Unfortunately, I still can’t make a final statement on this - but rest assured that we are already in contact with DHL and with our teams responsible for Sales Tax, and will get back to you with an answer to your question as soon as possible.

Update 29.06.2023: After internal consultation, the Sales Tax amount on the shipping label should be sufficient. The SUT account number may not be transferable.

Thanks for your patience and kind regards

Miriam

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome to the eBay Q&A session! Today, @miriam@ebay and I are here for you again.