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Welcome to the general eBay Q&A session on 21/08/2024 at 2:00 p.m.
Hello everyone and ❤️welcome to the eBay Q&A with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to ask your (general buying or selling questions only, please no topics already covered by other members) here.
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Your eBay Community Team
steffi@ebay
The @community-team@ebay would like to thank everyone for today’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic and tag the eBay Community Team like this:
@miriam@ebay
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@steffi@ebay
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midombr_26
·1 year agoWhy can’t I add articles to the external ad campaign when I have new articles I would have to cancel the current external one and create a new one since we very often have new articles it would be easier if you only had to add them there
miriam@ebay
Hello @midombr_26 and thanks for your question! As far as I know, you can’t currently select specific items, and when you start a campaign, all of your fixed-price listings are advertised with external ads. The placement requirements are always subject to the guidelines and requirements of the external channels.
I’m not currently aware of any need to end the campaign when a new item is added to the assortment. However, I’m happy to check with the responsible team and post our answer here early next week. Please take another look here on Tuesday 🤗.
Update 16:19: I’ve just had it confirmed again by the department specializing in ad advertising that you do not always have to end your campaign when you list new items. Every article in the campaign is added automatically, including new items that meet the guidelines of the external search engines, i.e. Google and Bing 🙂.
If you still have any questions about this, feel free to post a separate reply here.
Thanks and best regards
Miriam
midombr_26
·1 year agoHi
if I want to run ads externally I can select the articles that should appear on Google etc. then I get the notice that we should let it run for a while because the system is learning, at least 4 weeks actually don't stop it
With the ads on eBay I can add the new articles at any time, but with the external ones unfortunately not
The problem is then that we have 3-6 new articles every day, so we can never just add them afterward
miriam@ebay
Thanks for the quick response, @midombr_26! Exactly, the campaign definitely needs a few weeks to establish itself on active external channels like Google.
I’ll test this again in the background as well and will definitely take note of your wish for a more dynamic method for now. Thanks for that!
Best regards
Miriam
de3trader
·1 year agoCockpit - Active listings - is the overview gone?
Back then, with my active listings, I was shown a short overview with bids and watchers, but that has been missing for about 2-4 weeks now.
THIS IS EXTREMELY BAD AND STUPIDLY DONE.
At first I thought it was a temporary problem, but a friend still has this overview, I specifically asked and then, because I couldn’t believe it, checked for myself - she still has it like before!
AND THAT MAKES IT EVEN DUMBER! Did eBay just pick only me as a guinea pig to see how badly these stupid, pointless changes go over with customers?
Otherwise, whose sister do I have to go out with to get this overview back? ;D
miriam@ebay
Hello @de3trader! It is correct that the page with the active listings has been simplified and some filters have been removed based on feedback from our sellers in order to make access easier and optimize the user interface.
Over the course of this month, more eBay.de accounts will be switched to the new view, and you are welcome to share your feedback via the comment function at the top right in active listings - this will send your feedback directly to the teams responsible for these changes:
We can see that you are not happy about this change, but we would still like to remind you to pay attention to your tone and to use professional language here in the community.
Kind regards
Miriam
de3trader
·1 year agoThe page with the active offers was simplified and some filters were abolished based on feedback from our sellers, in order to make access easier and optimize the user interface
4 marketing lies in one sentence and then you have the cheek to come at me with a rude tone (NB: in response to a justified complaint)?
Brilliant! I’m now disappointed in eBay and in you, but thanks, YMMD.
miriam@ebay
Hello @de3trader! We can only pass on what’s actually the case. The feedback from other sellers proves me right that you’re making a false accusation here.
You can still use the path shown to share your thoughts on this change. We are also keeping an eye out for further community reactions on this.
Kind regards
Miriam
mmstore74
·1 year agoHello @steffi@ebay ,
since no one writes here anymore and I’m sure I’ll be scolded again, I’ll still try my luck.
I tried again yesterday on Ebay.com to find my listings there, but nothing.
On every other site my listings are easy to find straight away, just not on .com; do I have to buy visibility with lots of %?
It’s now been over 4 months and Ebay / you still don’t have a solution for this?
steffi@ebay
Hello @mmstore74, scold you? NEVER! 😘 I completely understand that you’d like an update. The problem (and your items were just explicitly mentioned here as well) is now on the table at the highest level and is therefore getting the attention that should help with finding a solution! Hopefully I’ll soon have more positive updates for you and the other affected sellers 🍀.
mmstore74
·1 year agoThanks @steffi@ebay and I've been reading this for over 4 months and the " global corporation " has no answer to that??
steffi@ebay
We look forward to your questions 🤗