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💬 Welcome to the general eBay Q&A session on 22/05/2024 at 2:00 PM

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eBay Team0 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

7 comments

mmstore74

·2 years ago

View listings

Hello @steffi@ebay @community-team@ebay

Hello,

I have the following question.

A buyer returned an item because the item was supposed to be a gift, but that item was already available, and therefore a return was requested, which was of course approved.

I refunded the amount immediately upon receiving the goods, however this return has still not been closed to this day ( 16 days have passed ) and even phone support cannot help me.

If I click on return details, I get the following displayed

You have issued a refund to the buyer

As soon as your refund has been processed, this return will be closed.(Refunded on 06.05.2024 )

We have noted that you had a problem with this return and reported the buyer.

The refund from me was 16 days ago and I have and had absolutely no problem with the buyer and the return and I did not report him either.

Although @sonja@ebay replied to me, I can't quite understand it

@sonja@ebaywrote:

Hello @mmstore74 , I've looked into the return request for you. You don't need to do anything else there, the matter is resolved for you. Most likely the request is still shown as open because the buyer still has the option of involving us. If that is the case, you still don't need to do anything. Because you issued a partial refund, the buyer still has the chance to involve us to claim the remaining amount. If that happens, we will cover the difference.

I was rated, I relisted the item and I don't understand why Ebay writes that I had a problem with the buyer and I also did not report the buyer as Ebay claims.

steffi@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Hello @steffi@ebay @community-team@ebay

Hello,

I have the following question.

A buyer returned an item because the item was supposed to have been a gift, but that gift was already there and therefore a return was requested, which was of course granted.

I refunded the amount immediately after receiving the item; however, this return still has not been closed to this day (16 days have passed), and phone support cannot help me either.

If I click on return details, I get the following displayed

You initiated a refund to the buyer

As soon as your refund has been issued, this return will be closed. (Was refunded on 06/05/2024 )

We have noted that you had a problem with this return and reported the buyer.

My refund was 16 days ago and I have and had absolutely no problem with the buyer and the return, and I did not report him either.

Although @sonja@ebay replied to me, I can't really make sense of that

@sonja@ebay wrote:

Hello @mmstore74 , I’ve taken a look at the return request. You don’t need to do anything else; the matter is resolved for you. Most likely the request is still shown as open because the buyer still has the option to involve us. If that is the case, you still don’t need to do anything. Because you issued a partial refund, the buyer still has the chance to involve us in order to claim the remaining amount. If that happens, we will cover the difference.

I was rated, I relisted the item, and I don't understand why eBay says that I had a problem with the buyer and that I also did not report the buyer as eBay claims.

Hello @mmstore74, for better clarity, please ask the colleague directly in your thread opened for thisReturn still not closed after 11 days, by tagging her with the @ symbol. Here in the Q&A session we only answer questions for which no threads have yet been opened. Thank you for your understanding.

mmstore74

·2 years ago

View listings

Ok thanks @steffi@ebay

can I ask one more question?

I keep getting more and more private emails from people who receive price suggestions from me but can't accept them, and I've been wondering all year why I seem to have sent nearly 1000 price suggestions and only generated 2 sales from them.

patrick@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Ok thanks @steffi@ebay

may I ask one more question?

I keep getting more and more private emails from people who receive price suggestions from me but can't accept them, and I've been wondering all year why I've sent what feels like nearly 1000 price suggestions and only managed to generate 2 sales from them.

Hello @mmstore74 ,

for that we would need examples in order to check it. There isn't a blanket answer for that. For example, were the 48 hours already up when the buyers clicked on them? At the moment, unfortunately, you don't have any open requests. In any case, we would need to know exactly what the buyers are doing in order to reproduce it or check it. We need a lot more information for this, and it would be best if the buyers contacted us about it.

Activate the price suggestion option for listings and send price suggestions to buyers

Best regards

Patrick

steffi@ebay

Admin2 years ago

Community TeamView listings

We’re ready for your questions 🌞

der-sparpreis

·2 years ago

View listings

Hello,

Here’s a question for eBay: when is it planned to change the preset delivery times for letter shipments (currently 1–2 days)? Even before the new postal law, these were hardly ever met, but now that the post office can take more than 4 days, they are completely outdated. Sure, I could change the handling time from 1 to 3 days, but then I would drop out of eBay Plus. That would also suggest to my customers that I need 3 days to send a letter. Now, with every shipment, you run the risk of getting a defect for late delivery.

Best regards

Matthias

patrick@ebay

Admin2 years ago

Community TeamView listings

@der-sparpreis wrote:

Hello,

I have a question for eBay: when is it planned to change the default transit times for letter mail (currently 1-2 days)? These were hardly ever met even before the new postal law, but now that the post office is allowed to take over 4 days, they are completely outdated. Sure, I could change the handling time from 1 to 3 days, but then I would fall out of eBay Plus. That would also suggest to my customers that I need 3 days to send a letter. As it stands, every shipment now runs the risk of me getting a defect for late delivery.

Best regards

Matthias

Hello @der-sparpreis,

we have forwarded it to our colleagues and will update you here accordingly.

It will probably be after the Q&A session, though.

Best regards

Patrick