💬 Welcome to the general eBay Q&A session on 22/06/22 at 2:00 PM

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Hello everyone and ly welcome to the eBay Q&A session with the eBay Community Team.

Since we don’t have a special topic this week, please feel free to ask your general buying or selling questions here.

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The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later chronologically and thus further below.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 4 years ago·Last reply 4 years ago

23 comments

steffi@ebay

Admin4 years ago · Edited

Community TeamView listings

Thanks so much for your questions 😍 and for being so patient with me! I’ll now answer the remaining ones. If anything is still unclear or new questions come up about eBay that you’d like to have clarified before the next eBay Q&A session, please start a thread and tag the eBay Community Team like this:

@patrick@

@miriam@

and me for all questions related to the eBay Community 😘

@steffi@@

Of course, you can also ask me questions about your Community account or the Community itself via a @steffi@ebay

perfect-sally

·4 years ago

View listings

Do you now have to verify every action in your account with a code???

Logging in in the morning, okay, I can live with that.

Checking performance: code required

Checking payment: code required again

And all within the shortest time.

With all due respect, but this is going too far and is completely over the top!!!

steffi@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Do you now have to verify yourself with a code for every action in your account???

Logging in in the morning, fine, I’ll accept that.

Retrieving Performance: code required

Retrieving payment: code required again

And that within a very short time.

With all due respect, but that goes too far and is totally over the top!!!

@perfect-sally Accounts do not have to authenticate for every action, but for every part of the website that requires additional security, you will be prompted to do so.

unitedprint

·4 years ago

View listings

Hello 🙂

If I want to list an item with "Sell similar item", I always get this message:

Oops!
There is currently a problem with the listing tool.
Please try again later.

When will this tool work again? Or is the problem on my end?

Thanks and best regards,

Petra

steffi@ebay

Admin4 years ago · Edited

Community TeamView listings

@unitedprint wrote:

Hello 🙂

If I want to list an item under "Sell similar item", I always get this message:

Oops!
There is currently a problem with the listing tool.
Please try again later.

When will this tool work again? Or is the problem on my end?

Thanks and best regards,

Petra

Hello Petra @unitedprint, I took a look at it in the account (that's why my reply was delayed, sorry) and it works for me. Would you like to open a new thread with this question here and tell me which browser you are using? Feel free to mention me with

Thank you very much.

--------------------------------------------------------------------------------

➡️ Here it continues 🙂

perfect-sally

·4 years ago

View listings

Info from an eBay employee:

If you ship via dropshipping and the manufacturer already has a LUCID-ID, you must provide the LUCID-ID of the manufacturer / dropshipping service provider (this was about a dropshipper's question)

I still have concerns about that. There is the possibility for everyone to retrieve the users and check whether the person is registered. What if suddenly 2 or more users are registered with Lucid under one registration number? That can't really be the point either, and anyone could just copy some registration number from there and paste it into their shop! How is eBay supposed to check who the legitimately registered user is?

steffi@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Info from an eBay employee:

If you ship via dropshipping and the manufacturer already has a LUCID ID, you must provide the LUCID ID of the manufacturer / dropshipping service provider (this was about a dropshipper's question)

I still have concerns about this. There is the possibility for everyone to look up the users and check whether the person is registered. What happens if suddenly 2 or more users are registered with Lucid under one registration number? That can't be the point either, and anyone could just copy some registration number from there and paste it into their shop! How does eBay want to check who the legitimately registered user is?

Very good point @perfect-sally - I'll clarify this directly for you and for myself too, and then I'll post the answer here again 🙂.

steffi@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Info from an eBay employee:

If you ship via dropshipping and the manufacturer already has a LUCID ID, you must provide the LUCID ID of the manufacturer / dropshipping service provider (this was about the question of a dropshipper)

I still have concerns about this. There is the possibility for everyone to retrieve the users and check whether the person is registered. What happens then if suddenly 2 or more users are registered with Lucid under one registration number? That really isn’t the point either, and anyone could just copy some registration number from there and put it in their shop! How does eBay want to check who the legitimately registered user is?

Good morning @perfect-sally, I got the following answer:

Since eBay cannot provide legal advice, we can only refer to the topic paper from the Central Agency Packaging Register (which is the responsible authority).

Anonymous User

·4 years ago

Hello @community-team@ebay

Do different rules apply to foreigners than to Germans.

The private Dutchman *** has 800 new items up and running!

A German seller with so few ratings would have been slapped with a limit ages ago.

Regards

steffi@ebay

Admin4 years ago

Community TeamView listings

@Anonymous wrote:

Hello @community-team@ebay

Do foreigners follow different rules than Germans.

The private Dutchman >

Please no public shaming here in this round - thank you

has 800 new items at the start!

A German seller with so few reviews would have already been hit with a limit long ago.

Regards

Hello @Anonymous, selling limits are imposed on accounts to ensure that they can grow at a sustainable pace. These are individual accounts and please understand that we cannot discuss other members' limits publicly. When an account reaches a limit, it is notified and our teams can review whether increasing it is an option while still maintaining a great buyer experience.

perfect-sally

·4 years ago

View listings

Annoying topic, but it has to be asked!

What is ebay actually doing about the fact that so many payments fail via Sofortüberweisung? Users keep showing up every day who have this problem, and I don’t believe it’s due to improper use in all cases. This can’t just go on forever like this, with payments failing again and again.

steffi@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Annoying topic, but it has to be asked!

What is ebay actually doing about the fact that so many payments via Sofortüberweisung are failing? Users are appearing every day who have this problem, and I don't believe it is due to incorrect use in every case. This surely can't go on forever, with payments failing again and again.

Please rest assured @perfect-sally, that thanks to your reports here in the community, the responsible team is already working flat out on improving the current situation and, of course, we will escalate any further posts on this here in the community!

steffi@ebay

Admin4 years ago

Community TeamView listings

Welcome to the eBay Q&A session 🤗, since I'm here on my own for you today, I’d like to ask you to give me a little time to answer your questions.

Thank you very much 🌻

sunballduisburg

·4 years ago

View listings

Hello,

Yesterday there was once again an 8% commission discount until the end of the year. Today the promotion has already disappeared again?

Anonymous User

·4 years ago

Hello @Steffi @

Keyword account verification!

A user (member for many years already) said that after receiving the two payments from Ebay and entering them on the corresponding page, he got the following error message:

"Unfortunately, we could not verify your test payment amounts yet."

What could be the reason for this? Does "yet" mean it will still happen? Are there any guidelines on the timeframe?

How can the user proceed if he does not want to log in via Trustly and the option to upload a bank statement is not shown?

steffi@ebay

Admin4 years ago

Community TeamView listings

@Anonymous wrote:

Hello @Steffi @

Keyword: account verification!

A user (a member for many years already) said that after receiving the two payments from Ebay and entering them on the corresponding page, they got the following error message:

"Unfortunately, we were not yet able to verify your test payment amounts."

What could be the reason for this? Does "not yet" mean that it will still happen? Are there any experiences regarding the time frame?

How can the user proceed if they do not want to log in via Trustly and the option to upload a bank statement is not shown?

Hello @Anonymous, is there a thread about this in the community? If so, please let me know. Then I can link this post to it here, and everyone can see my answer (which I still need to get myself 😉).

------------------------------------------------------

General information can be found here ⬅️

steffi@ebay

Admin4 years ago · Edited

Community TeamView listings

@sunballduisburg wrote:

Hello,

Yesterday there was once again an 8% commission reduction until the end of the year. Today the promotion has already disappeared again?

Hello @sunballduisburg, this should be this promotion

which has been running since 16/06/22 for invited private sellers. If the page is no longer shown to you, then unfortunately you can't take part in it this time, but I'm keeping my fingers crossed for you that a promotion like this will be possible for you very soon 🤞.

perfect-sally

·4 years ago

View listings

Why do the SMS for verification have to come from the UK? Has eBay learned nothing from the first payouts, where some users had to pay high bank fees? I wouldn’t be surprised if some users had to pay fees to their own mobile provider for SMS from the UK. And then there’ll be trouble in the community again, and even more users will leave eBay.

steffi@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Why do the SMS for verification have to come from the UK? Has eBay learned nothing from the first payouts, where users sometimes had to pay high bank fees? I wouldn’t be surprised if some users had to pay fees to their own mobile provider for SMS from the UK. And then there’ll be trouble in the community again and even more users will leave eBay.

Hello @perfect-sally, those are two different things. Since we have not yet received any complaints from users regarding costs for SMS verification, we do not consider this to be a problem here. If this changes, we would need the eBay username, please, so that we can better investigate it.

perfect-sally

·4 years ago

View listings

It’s clear to me too that these are different approaches, but eBay didn’t anticipate and clarify in advance the bank transfers that were subject to fees for some people either.

bootyooty

·4 years ago

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Hi 😉

now that the fuss about points has died down, there’s a new uproar about verification every half hour. Could you maybe set up a megathread for that, so we can link to it or direct the people asking questions there?

Best, booty

steffi@ebay

Admin4 years ago

Community TeamView listings

@bootyooty wrote:

Moin 😉

Now that the points excitement has died down, there’s now a new uproar about verification every half hour. Could you perhaps set up a megathread for that, where we can then link to it or direct people asking questions there?

Best, booty

Hello @bootyooty, we could have thought of that ourselves too! I’ll do it right after this 😍.

steffi@ebay

Admin4 years ago

Community TeamView listings

@bootyooty wrote:

Morning 😉

Now that the points frenzy has settled down, there’s an outcry about verification every half hour. Could you maybe organize a collection thread where we can then link to or direct the questioners?

Best, booty

I’ve now added verification to Security, since there have already been several topics about it there 🙂.