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🗨 Welcome to the general eBay Q&A session on 22/09/21
Hello everyone!
Thank you very much for taking part in the eBay Q&A with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to ask your general buying or selling questions here.
The Q&A will remain open until 3:00 p.m. After that, it will be closed for further questions. Of course, we will continue to make sure we answer any questions that may still be unanswered – please give us a little time for that 🙏.
To ask your question, click Reply in the lower right corner of this post, enter your question, and click “Reply” between 2:00 p.m. and 3:00 p.m. The format of the eBay Q&A reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later in the chronology and thus further down.
Questions that we cannot answer directly during the hour will be addressed by us with a link to the answer.
If you unfortunately missed the eBay Q&A, we’d be happy if you posted your question directly in the Community or simply waited until the next Q&A.
Best regards
Your eBay Community Team
goldbeck_de
·4 years agoHello,
my account was blocked because of a missing VAT ID and now the question is how long it usually takes until eBay reactivates the account?
Best regards
goldbeck_de
patrick@ebay
Hello @goldbeck_de
As soon as you have added or updated your VAT ID and it has been checked & confirmed as valid - the restriction is usually lifted automatically. You can find more information on this topic in the Seller Portal - VAT in Germany.
In addition, you can also contact customer service and clarify your concern. At the end of each help page, you will also find the respective contact options for eBay.
Best regards
Patrick
superfortuna
·4 years agoHello,
how do I issue partial refunds when the buyer complains about an item, but we agree on a partial refund without returning the goods?
miriam@ebay
Hello @superfortuna and welcome to our Q&A session! You can arrange a partial refund either in Seller Hub Pro or in My eBay up to 90 days after the original transaction date. The partial refunds can be issued without limit as long as 100% of the order value is not exceeded. Glad you were able to reach an agreement 🙂!
Help page: Refunds to buyers
Best regards
Miriam
superfortuna
·4 years agoThanks, but that no longer works if the buyer has already opened a "case". Then it’s all or nothing.
miriam@ebay
Hello @superfortuna! That's right, if trading partners can't agree in advance and eBay is brought in and asked for help because of an incorrect return, sellers no longer have the option to issue a partial refund. The case will then be handled under our Buyer Protection and we recommend that you take back the item that differs from the description.
*Addition*: If you don't want that, you can wait until the return case is closed and then a partial refund is possible again. The process was abolished because many sellers abused the system and issued incorrect refunds.
If you meet the criteria listed below, you can deduct a certain amount from the refund to the buyer to compensate for the loss in value of the item returned in used, damaged, altered, or incomplete condition.
Criteria for the partial refund tool:
Best regards
Miriam