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💬 Welcome to the general eBay Q&A session on 22/11/2023 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to ask your general buying or selling questions here.
You’re also welcome to send @steffi@ebay topics you’d like to see a whole Q&A session about.
To help us answer your questions faster, we ask you to choose one question per post. Of course, you’re welcome to post as many messages in the eBay Q&A session as you like - in fact, we encourage it!
The Q&A session will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we will continue to make sure all questions are answered, including any that may still be unanswered – please allow us a little time for that, since we often need to ask other colleagues for support in order to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The eBay Q&A session format reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later chronologically and therefore further down.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community or just waited until the next Q&A session*.
Kind regards,
Your eBay Community Team
steffi@ebay
The @community-team@ebay would like to thank you for today’s Q&A session. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / reply, please start a new topic and tag the eBay Community Team like this:
@patrick@ebay
@miriam@ebay
and for all eBay Community-related questions
@steffi@ebay
Of course, you can also ask me questions about your community account or the community itself via a @steffi@ebay
m.h.377
·2 years agoWhat do I do if the buyer didn't give me the code when picking up the item and now isn't responding to my follow-up?
But they did leave me a positive review.
miriam@ebay
Hello @m.h.377 and thank you for your efforts to properly complete the transaction in your eBay account. I’m sorry to see that the other party isn’t getting back to you anymore; since this pickup process is still relatively new, I assume they may not have realized that the pickup code had to be passed on to you.
I will contact your customer for you after the Q&A session and ask them to provide you with the code. Your payout will still be released for you soon 🙂.
Kind regards
Miriam
steffi@ebay
The question time is open 🤗
perfect-sally
·2 years agoI've been noticing for some time now that the anonymous email addresses that ebay provides are no longer accepted on the DHL website when you create a shipping label there. This has happened several times already and it always says "please enter a valid email address".
Before, that wasn't really a problem, because the anonymous email addresses were accepted without any issues.
Why not anymore now? What has been changed again?
patrick@ebay
Hello @perfect-sally ,
maybe you should play the lottery. 😉
Of course we can't answer or solve that here and now. But we'll pass it on to our colleagues who are in contact with DHL.
Best regards
Patrick
perfect-sally
·2 years agoWhy has ebay been handing out such generous goodwill refunds and/or vouchers lately just because private sellers are complaining?
It’s very noticeable that basically only private and supposedly private sellers are benefiting from this!
However, they pay no fees at all, only we commercial sellers do! If ebay has too much cash to keep giving these kinds of refunds or vouchers to private sellers all the time, then it should finally offer commercial sellers some kind of fee relief too, or are we the cash cows for ebay, there to pump the money back into the private sellers? At least I feel like I’m being taken for a ride—raking in money from the commercial sellers and handing it over to the private sellers!
patrick@ebay
Hello @perfect-sally ,
what’s the best way for us to answer your question in a way that satisfies you? Is it the perception from the topics here in the community, or where does this assumption come from? Even we couldn’t tell you whether there’s anything to it, and unfortunately it can’t really be verified either. It always depends on the factors and circumstances, as well as whether eBay acts out of goodwill. With private sellers it can certainly seem "more" because, for example, the share in the community is larger or private sellers are more likely to communicate publicly. Commercial sellers are certainly not often going to report such situations, since they are professionally set up for business anyway.
Best regards
Patrick
perfect-sally
·2 years agoIt's not the perception from the topics, it's the fact that lately very often the private sellers are being left to make goodwill payments and / or hand out vouchers so that they're satisfied. However, these private sellers don't pay anything into the big eBay pot, while the commercial sellers foot the bill. If eBay makes such decisions, why then can't the promised money be taken from those sellers who practically push eBay into such practices?
patrick@ebay
Hello @perfect-sally ,
unfortunately we can't answer or check that on our end, so I have to ask for your understanding. Personally, as well as professionally, I tend to have a balanced perspective on this. eBay is equally accommodating, even with business sellers. Of course, that's hard to prove, to give you a credible answer. In the end, though, it is the case that publicly, the share of people who complain or "whine" is more likely to be found in the larger pool, where the majority are private sellers.
Best regards
Patrick
patrick@ebay
Hello @perfect-sally ,
quick follow-up, does it happen with all shipping labels or only with a specific DHL product?
Best regards
Patrick
perfect-sally
·2 years agoNo, it doesn’t happen to everyone. Sometimes the anonymous email address isn’t objected to, and then this error message comes up again. And especially with shipments abroad, this happens more often, and that’s exactly when it would make sense for the buyers to be notified.
patrick@ebay
Hello @perfect-sally ,
great, thanks, that already helps a lot.
Best regards
Patrick
daduc_345
·2 years agoWho will the goods come from? Weltbild, **bleep**, Stabilo, or?
https://www.ebay.de/sch/i.html?item=196059464052&rt=nc&_trksid=p4429486.m3561.l2562&_ssn=debalash
https://community.ebay.de/t5/Mitglieder-helfen-Mitgliedern/Mahnung-von-Welt-Bild-wo-ich-nie-gekauft-habe/m-p/4766849
steffi@ebay
Hello @daduc_345, are you the transaction partner, or did you just copy a thread from the community here into the Q&A?
daduc_345
·2 years agoI don't buy from the Chinese, especially not without any data!
Just wanted to point that out:
https://community.ebay.de/t5/Kaufen-bei-eBay/fake-Ware-besser-Dreiecksbetr/m-p/4766855#M27720
After all, we're heading into the Christmas shopping season and more is being bought. But if eBay doesn't want to know, fine!
steffi@ebay
Thanks for pointing that out 🌹@daduc_345 . I can see that the member is already getting help, and therefore we can use the Q&A session directly for what it was intended for, namely for affected members to get in direct contact with eBay.
daduc_345
·2 years agoThanks, well then let's hope that there won't be too many of them. You're still checking the sellers, right? Why don't they actually have to put a VAT ID and any details in the legal notice like German providers do? That's a question for here, isn't it?
steffi@ebay
That's a question for here! As soon as you trade on the eBay.de marketplace, the same conditions apply to everyone. @daduc_345
thecobshop
·2 years agoHello,
I’m currently trying to set up a business seller account, but I’m running into 2 issues:
1. Tax number is not accepted
2. Name for bank account details cannot be changed
for 1. On the “Business details” page, I’m asked to enter my tax number. This should be in the format 00000/00000. But it isn’t being accepted.
I also tried it without the / and I also tried the VAT ID as well as the tax identification number.
All without success. Every time I get the message:
“Unfortunately, there was a problem. Please try again later.”
I also tried other browsers.
for 2. When I start the process for the bank account details and I’m supposed to enter my IBAN (payment method “Bank account details” via Trustly), there is also the field “Name on account”,
however, the area is greyed out / not selectable and it already says “W****” in it. So exactly as shown here, with the asterisks.
Neither my name nor my shop starts with a W.
I’d appreciate suggestions for a solution or support. Thanks
miriam@ebay
Hallo @thecobshop und Danke für deine Teilnehme an unserer heutigen Fragestunde!
zu 1.) Deine 10- oder 11-stellige Steuernummer befindet sich auf deinem letzten Steuerbescheid, den du vom Finanzamt erhalten hast. Die Hinterlegung sollte in diesem Format und ohne Trennzeichen erfolgen können (Beispielsteuernummer): 04699999999. Bitte versuche es noch einmal und melde dich nochmals, falls es weiterhin zu Schwierigkeiten kommen sollte.
Danke und liebe Grüße
Miriam