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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team & the Community Support Team .

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

33 comments

steffi@ebay

Admin1 year ago

Community TeamView listings

Thanks to all of you for your questions and to @samantha@ebay from our Community Support Team.

If there are still any uncertainties that should be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / response (or we accidentally overlooked a post), please open a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay also additionally for all eBay Community-related questions

Our Community Support Team is also there for you; feel free to add us via your Community profile to your private friends list so you can see at a glance who is online.

de3trader

·1 year ago

View listings

Updated Terms of Use for Payment Processing

OLD

3. Payout of Funds

If we are your payout entity, we will carry out the payout of the received proceeds to your settlement account. Your payments will generally be initiated either automatically according to the schedule you set or as a “payout on demand” based on an individual payment instruction from you. If no regular payouts are set up for your payment account, we may send available funds from your payment account to your linked settlement account at certain intervals.

The proceeds from your transactions - except for those withheld in accordance with these payment processing terms - will be combined into a payout that will be paid out to you in accordance with the payout schedule agreed with you. For example, if you choose weekly payouts, a payout will be made to you automatically once a week, including all amounts available for payout on that day. If you initiate a one-time “payout on demand,” we will arrange for the payout of all amounts available on that day. You may sometimes have the option to have only part of your available transaction proceeds paid out to your settlement account and keep the rest in your payment account. We expect the proceeds from your transactions for which we handle payment processing to generally be received in your payment account and ready for payout about one or two business days after the buyer places the order; however, the actual payout times for individual transactions may vary depending on the payment method chosen by the buyer and the date we receive payment for the transaction. For compliance or risk prevention reasons, it may be necessary for us to use a process that differs from this payout process. The balance in your payment account is not a deposit. You will not receive interest or any other returns on the money in your payment account.

If we are unable to pay out your proceeds, we reserve the right - depending on the reason why we cannot pay out your proceeds - under certain circumstances to refund the amount to the buyer (for example, if we cannot process your information for technical reasons, etc.) or otherwise deal with these amounts in accordance with applicable law.

We provide you with monthly summaries of your transactions free of charge, which can be accessed in Seller Cockpit Pro.

NEW

3. Payout of Funds

As your payout entity, we will carry out the payout of the received proceeds to your settlement account. This is done either automatically according to a schedule you select (if automatic payout is available for your payment account) or as a “payout on demand” following an individual payment instruction from you. Your proceeds - except for those payment amounts that we have withheld in accordance with these payment processing terms - will be combined into a payout that includes all amounts available for payout on the respective day. If automatic payout is not available or selected for your payment account, we may send available amounts from your payment account to your settlement account at certain intervals.

We expect the proceeds from your transactions for which we handle payment processing to generally be received in your payment account and ready for payout about one or two business days after the buyer places the order; however, the actual payout times for individual transactions may vary depending on the payment method chosen by the buyer for the transaction and the time at which payment is received by us. For compliance or risk prevention reasons, it may be necessary for us to use a process that differs from this payout process. If we are prevented from paying out your proceeds, we reserve the right, depending on the cause underlying the obstacle, to refund the amount to the buyer (e.g., if we cannot process your information for technical reasons) or otherwise deal with these amounts in accordance with applicable law. The balance in your payment account is not a deposit. You will not receive interest or any other returns on the money in your payment account.

We provide you with monthly summaries of your transactions free of charge, which can be accessed in Seller Cockpit Pro.

1. Why do you send something like this as a tracked link?

https://pages.ebay.de/payment/2.0/terms.html?mkevt=1&mkpid=2&emsid=e99011.m2.l1&mkcid=8&bu=44594141521&segname=1744031862014EMDE_T_DE_T&crd=20250422020000&ch=osgood&mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=44594141521&segname=1744031862014EMDE_T_DE_T&crd=20250422020000&ch=osgood

...even though this is already enough:

https://pages.ebay.de/payment/2.0/terms.html

Why is the user being tracked unnecessarily here? Isn't the simple link without tracking enough? I don't see any benefit, let alone a necessity.

2. And what exactly is the difference there, in German please?

3. And why can't you exercise the necessary care in your terms and conditions and annoy your customers less often with this gobbledygook?

miriam@ebay

Admin1 year ago

Community TeamView listings

@de3trader wrote:

Update to the Terms of Use for Payment Processing

OLD

3. Disbursement of funds

If we are your disbursement company, we will carry out the disbursement of the received proceeds to your settlement account. Your payments are usually initiated either automatically according to the schedule you specify or as a “disbursement on demand” based on an individual payment instruction from you. If no regular disbursements are set up for your payment account, we may send available funds from your payment account to your linked settlement account at regular intervals.

The proceeds from your transactions - with the exception of those retained in accordance with these payment processing terms - will be combined into a disbursement that will be paid out to you according to the disbursement schedule agreed with you. For example, if you choose weekly disbursements, a disbursement will be made to you automatically once a week, including all amounts available for disbursement on that day. If you initiate a one-time “disbursement on demand,” we will arrange for all amounts available on that day to be paid out. You may also have the option of having only part of your available transaction proceeds paid out to your settlement account and keeping the rest in your payment account. We assume that the proceeds from your transactions for which we handle payment processing will generally be received in your payment account and ready for payout about one or two working days after the buyer places the order; however, the actual payout times for individual transactions may vary depending on the payment method chosen by the buyer and the date on which payment for the transaction is received by us. For compliance or risk prevention reasons, it may be necessary for us to use a process that differs from this disbursement procedure. The balance in your payment account is not a deposit. You will not receive interest or any other earnings on the money in your payment account.

If we are unable to pay out your proceeds, we reserve the right - depending on the reason why we cannot pay out your proceeds - in some cases to refund the amount to the buyer (for example, if we are unable to process your details for technical reasons, etc.) or otherwise deal with these amounts in accordance with applicable law.

We provide you with monthly summaries of your transactions free of charge, which can be accessed in Seller Cockpit Pro.

NEW

3. Disbursement of funds

As your disbursement company, we will carry out the disbursement of the received proceeds to your settlement account. This happens either automatically according to a schedule selected by you (if automatic disbursement is available for your payment account) or as a “disbursement on demand” following an individual payment instruction from you. Your proceeds - with the exception of those payment amounts we have retained in accordance with these payment processing terms - will be combined into a disbursement that includes all amounts available for payout on the respective day. If automatic disbursement is not available or selected for your payment account, we may send available amounts from your payment account to your settlement account at regular intervals.

We assume that the proceeds from your transactions for which we handle payment processing will generally be received in your payment account and ready for payout about one or two working days after the buyer places the order; however, the actual payout times for individual transactions may vary depending on the payment method chosen by the buyer for the transaction and the time at which payment is received by us. For compliance or risk prevention reasons, it may be necessary for us to use a process that differs from this disbursement procedure. If we are prevented from paying out your proceeds, we reserve the right, depending on the cause of the obstacle, to refund the amount to the buyer (e.g., if we are unable to process your details for technical reasons) or otherwise deal with these amounts in accordance with applicable law. The balance in your payment account is not a deposit. You will not receive interest or any other earnings on the money in your payment account.

We provide you with monthly summaries of your transactions free of charge, which can be accessed in Seller Cockpit Pro.

1. Why are you sending something like that as a tracked link?

https://pages.ebay.de/payment/2.0/terms.html?mkevt=1&mkpid=2&emsid=e99011.m2.l1&mkcid=8&bu=44594141521&segname=1744031862014EMDE_T_DE_T&crd=20250422020000&ch=osgood&mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=44594141521&segname=1744031862014EMDE_T_DE_T&crd=20250422020000&ch=osgood

...even though this is already enough:

https://pages.ebay.de/payment/2.0/terms.html

Why is the user being tracked unnecessarily here? Isn’t the simple link without tracking enough? I don’t see any benefit there, let alone any necessity.

2. And what exactly is the difference there, please in German?

3. And why can’t you exercise the necessary care with your terms and conditions and bother your customers less often with this gobbledygook?

Hello @de3trader! We use tracked links because it is a common way to measure the success of our communication and ensure that our content effectively reaches its target. This update to the Terms of Use for Payment Processing changes the disbursement terms in Part III, Section 3 (Disbursement of funds).

I’m happy to pass along your feedback and forward it to the decision-makers - thank you for that!

Best regards

Miriam

perfect-sally

·1 year ago

View listings

Hello,

today I have a question about ratings for canceled purchases.

It has now been reported several times that users (sellers) received negative ratings when they canceled a purchase.

Since then, that was not possible if the reason given was: the buyer requested the cancellation or something is wrong with the address.

You could only rate if the seller stated that the item is damaged or cannot be found - i.e. that they cannot deliver it.

Why was that changed?

steffi@ebay

Admin1 year ago

Community TeamView listings

@perfect-sally wrote:

Hello,

I have a question today about ratings for canceled purchases.

It has now been reported several times that users (sellers) received negative ratings when they canceled a purchase.

Since then, that was not possible if the reason given was: the buyer asked for the cancellation or something is wrong with the address.

You could only rate if the seller stated that the item is damaged or cannot be found - in other words, that they cannot deliver it.

Why was that changed?

Hello @perfect-sally, could you please send me an example item number, then I'll be happy to look it up for you! Thanks 💐

perfect-sally

·1 year ago

View listings

No, sorry, I’m not looking for that right now. In any case, it has happened several times that the VK complained about it.

It may well be that one or the other review is justified, but for the reasons mentioned, no reviews for such cancellations have been possible since then.

steffi@ebay

Admin1 year ago

Community TeamView listings

@perfect-sally wrote:

No, sorry, I’m not looking for that right now. In any case, it has happened several times where the VK complained about it.

It may well be that one or the other review is justified, but for the reasons mentioned, no reviews for such cancellations have been possible since then.

got it @perfect-sally - as soon as you have such a case again, tag us, then we’ll be happy to pass it on.

myeatnordic

·1 year ago

View listings

Hi,

@miriam@ebay thanks for taking care of the improvement suggestion.

Bye, and see you soon.

MyEatNordic

gebraucht-ist-gut

·1 year ago

View listings

Hello everyone,

today I’m making use of this and have 3 questions.

1st question:

In the category "Tickets > Vouchers" all offers are advertised with buyer protection.

Whether physical or digital shipping.

According to the buyer protection rules, though, there is no buyer protection for vouchers.

Is this display an error in the system?

-----------------------------

2nd question:

On the offer pages, the category tree (at the very top) has completely disappeared, showing which category the listing was placed in. Instead, there now seems to be ad space for shop banners.

Several users have already brought this up.

Is this a test or already a new layout?

So you can no longer tell at all where the item was listed.

Especially when you come to the offer via ads on external sites, it’s no longer obvious where you end up.

You also can’t simply click back to a category yourself anymore while browsing.

So you have to start searching all over again.

---------------------

Question 3:

I’ve also now used postage through eBay (large letter with matrix code).

I noticed that several shipments do have a scan for drop-off, but nothing else - neither transit nor delivery.

Examples in the orders:

The fact that tracking is not very reliable has already been mentioned several times.

If a buyer now reports a letter as not received, do I also have no seller protection?

According to the guidelines, a delivery scan would be required for that.

Or does this not apply to the matrix codes?

All I can do is drop it off, and I have no influence over the scans.

If 4 out of 6 shipments are not scanned any further, then the advertised seller protection is of no use to me at all.

All 4 shipments went to different regions and were not recorded there by the destination depots. That doesn’t seem to be running very reliably.

Kind regards

Marko

steffi@ebay

Admin1 year ago

Community TeamView listings

@gebraucht-ist-gut wrote:

Hello everyone,

today I'll take this opportunity and have 3 questions.

1. Question:

In the category "Tickets > Vouchers" all offers are advertised with buyer protection.

Regardless of whether physical or digital shipping.

According to the buyer protection rules, however, there is no buyer protection for vouchers.

Is this display an error in the system?

-----------------------------

2. Question:

On the listing pages, the category tree (at the very top) where the offer was placed has completely disappeared. Instead, there now seems to be advertising space for shop banners.

Several users have already pointed this out.

Is this a test or already a new layout?

So you can no longer tell at all where the item was listed.

Especially when you come to the offer via ads on external sites, it is no longer clear where you end up.

Also, for browsing, you can no longer simply click back to a category.

So you have to search all over again.

---------------------

Question 3:

I also used the postage through ebay now (Maxibrief with matrix code).

I noticed that several shipments do have a scan of the acceptance, but nothing else - neither transport nor delivery.

Examples from the orders:

20-12946-71584

07-12945-85551

04-12957-19146

26-12905-27046

The fact that tracking is not very reliable has already been mentioned several times.

If a buyer now reports a letter as not received, do I also have no seller protection?

According to the rules, a delivery scan would be required for this.

Or does this not apply to matrix codes?

All I can do is drop it off, and I have no influence over the scans.

If 4 out of 6 shipments are not scanned any further, then the advertised seller protection is of no use to me at all.

All 4 shipments went to different regions and were not recorded there by the destination depots. That does not seem to work very reliably.

Best regards

Marko

Hello Marko @gebraucht-ist-gut , please make sure to ask only one question per post. I’ll take care of an answer to your first question and will get back to you as soon as I’ve found out more.

patrick@ebay

Admin1 year ago

Community TeamView listings

@gebraucht-ist-gut wrote:

Hello everyone,

2nd question:

On the offer pages, the category tree (at the very top) has completely disappeared, showing which category the offer was listed in. Instead, it now seems to be ad space for shop banners.

Several users have already brought this up.

Is this a test or already a new layout?

As a result, you can no longer tell at all where the item was listed.

Especially when you come to the offer via ads on external sites, it's no longer clear where you end up.

You also can no longer simply click back one category when browsing.

So you have to search all over again.

Best regards

Marko

Hello @gebraucht-ist-gut

the directory is still there for me. Cache and cookies were deleted?
Browser is up-to-date as well? Are you using Chrome or FF?

Best regards
Patrick

gebraucht-ist-gut

·1 year ago

View listings

@patrick@ebay wrote:

Hello @gebraucht-ist-gut

the directory is still there for me. Cache and cookies have been deleted?
Browser is up to date too? Are you using Chrome or FF?

Best regards
Patrick

Hello Patrick,

I use Chrome, the latest version. Cache and cookies have been cleared.

Here’s a link to the topic, where others have already mentioned it.

So I’m not alone:

https://community.ebay.de/t5/Vorschl%C3%A4ge-und-R%C3%BCckmeldungen-zur/Warum-werden-keine-Rubriken-mehr-bei-den-Artikeln-angezeigt/m-p/4937710#M1970

Cheers

Marko

molfish

·1 year ago

View listings

Hello everyone 😊

Last night I posted the following English sentence in the forum

"I'm s*bleep* that I really don'r know you"

and it actually got beeped. I understand that I can't use certain words in this forum, but how am I supposed to replace the English word "S h u r e" and why does this useless filter recognize the word "H ure" in a completely normal colloquial word?

patrick@ebay

Admin1 year ago

Community TeamView listings

@molfish wrote:

Hello everyone 😊

Last night I posted the following English sentence in the forum

"I'm s*bleep* that I really don'r know you"

and it was actually bleeped. Now I do understand that I be certain words in this forum but how on earth am I supposed to replace the English word "S h u r e" and why does this pointless filter recognize the word "H ure" in a completely normal colloquial word?

Hello @molfish ,

but you do know that sure is spelled like <- this and not "Shure".
With " I'm sure that I really don't know you " it would have gone through without any problems.
The filter is similar to the eBay reviews, if, for example, a word is marked with *, then the filter just filters everything, no matter which letters/symbols are before the word.

Best regards

Patrick

molfish

·1 year ago

View listings

There is also the spelling with "h".

Still, thanks for the explanation, then I’ll continue writing the words I want to set with spaces or periods, then it will definitely work.

patrick@ebay

Admin1 year ago

Community TeamView listings

@gebraucht-ist-gut wrote:

@patrick@ebay wrote:

Hello @gebraucht-ist-gut

the directory is still there for me. Have cache and cookies been deleted?
Is the browser also up to date? Are you using Chrome or FF?

Best regards
Patrick

Hello Patrick,

I use Chrome, latest version. Cache and cookies have been cleared.

Here is a link to the topic where others have already mentioned it.

So I am not alone:

https://community.ebay.de/t5/Vorschl%C3%A4ge-und-R%C3%BCckmeldungen-zur/Warum-werden-keine-Rubriken-mehr-bei-den-Artikeln-angezeigt/m-p/4937710#M1970

Cheers

Marko

Hello @gebraucht-ist-gut ,

we need to take this on board once, and it can't be finally resolved here.
Thank you for reporting it.

Best regards

Patrick

hasjana

·1 year ago

View listings

@patrick@ebay

the category is also not displayed on the item page for me

in the Samsung Browser the display is like on gebraucht-ist-gut, in Chrome the gray line at the top is also missing - both on Android, everything up to date, desktop view

... although the category was already missing recently

patrick@ebay

Admin1 year ago

Community TeamView listings

@hasjana wrote:

@patrick@ebay

for me, the category is also not shown on the item page

in Samsung Browser the display is like on gebraucht-ist-gut, in Chrome the gray line at the top is also missing - both on Android, everything up to date, desktop view

... although the category was already missing recently

Hello @hasjana ,

it will probably be tied to the account rather than the browser.
We will look into it and update in the existing thread.

Best regards

Patrick

miriam@ebay

Admin1 year ago

Community TeamView listings

@gebraucht-ist-gut wrote:

[...]

Question 3:

I’ve now also used postage through eBay (Maxi letter with matrix code).

I noticed that several shipments do have a scan of the drop-off, but nothing else - neither transit nor delivery.

Examples from the orders:

20-12946-71584

07-12945-85551

04-12957-19146

26-12905-27046

That tracking is not very reliable has already been mentioned several times.

If a buyer now reports a letter as not received, do I also have no seller protection?

According to the guidelines, a delivery scan would be required for that.

Or does that not apply to matrix codes?

I can’t do more than hand it in, and I have no influence on the scans.

If 4 out of 6 shipments are not scanned any further, then the promised seller protection doesn’t help me at all.

All 4 shipments went to different regions and were not recorded there by the destination depots. That doesn’t seem to be running very reliably.

Best regards

Marko

Hello @gebraucht-ist-gut - I drew the short straw and get to answer your third question 🙂.

We say that you are covered by eBay seller protection if all of the following conditions apply:

Order value is no more than 20 EUR
You bought the label on the eBay platform.
You used the Deutsche Post service "Letter"
The shipping label was purchased within the specified processing time
The shipping proof is valid

Accordingly, we should cover you in these situations if a case were opened against you. We see your criticism and I want to take this as an opportunity to raise it internally once again, even though, like you, we only have limited influence over the scans that have been made.

Kind regards

Miriam

gebraucht-ist-gut

·1 year ago

View listings

@miriam@ebay wrote:

We say that you are covered by eBay Seller Protection if all of the following conditions apply:
Order value is at most 20 EUR
You bought the label on the eBay platform.
You used the Deutsche Post service "Brief"
The shipping label was purchased within the specified processing time
The shipping proof is valid
Accordingly, we should cover you in these situations if a case were opened against you. We hear your criticism and I would like to use it as an opportunity to bring this up internally again, even though, like you, we only have limited influence over the scans that were made.

Best regards
Miriam

Also thanks to you for passing this on.

Best

steffi@ebay

Admin1 year ago

Community TeamView listings

@gebraucht-ist-gut wrote:

Hello everyone,

today I’ll use this and have 3 questions.

Question 1:

In the category "Tickets > Vouchers" all offers are advertised with buyer protection.

Regardless of whether physical or digital shipping.

According to the buyer protection rules, however, there is no buyer protection for vouchers.

Is this display an error in the system?

Regards

Marko

so I’m back @gebraucht-ist-gut! Vouchers that are not digital can have buyer protection and must not be listed under digital vouchers. Only the digital vouchers are excluded from eBay Buyer Protection.

gebraucht-ist-gut

·1 year ago

View listings

@steffi@ebay wrote:
oh there I am again @gebraucht-ist-gut! Vouchers that are not digital can have buyer protection and may not be listed under the digital vouchers. Only the digital vouchers are excluded from eBay Buyer Protection.

Hello Steffi,

thanks.

Then you should maybe update the buyer protection guidelines.

Because there it is listed separately:

Excluded items

Real estate
Websites and businesses offered for sale (including items and claims that are part of a business or company acquisition)
Digital content, intangible items, virtual, non-fungible cryptographic tokens (also called Non-Fungible Tokens, NFTs), including physical items that are combined with or attached to NFTs
Listings
Services
Cash equivalents such as prepaid cards, travel tickets or vouchers
Manufacturing machinery
Vehicles including motorhomes, motorcycles, aircraft and boats

steffi@ebay

Admin1 year ago

Community TeamView listings

@gebraucht-ist-gut wrote:

@steffi@ebay wrote:

oh, there I am again @gebraucht-ist-gut! Coupons that are not digital can have buyer protection and must not be listed under digital coupons. Only digital coupons are excluded from eBay buyer protection.

Hello Steffi,

thanks.

Then you should adjust the buyer protection policies.

Because there it is listed separately:

Excluded items

Real estate

Websites and businesses offered for sale (including items and claims that are part of a business or company takeover)

Digital content, intangible items, virtual, non-fungible cryptographic tokens (also called Non-Fungible Tokens, NFTs), including physical items combined with or attached to NFTs

Classified ads

Services

Cash equivalents such as prepaid cards, travel tickets or vouchers

Manufacturing machinery

Vehicles including motorhomes, motorcycles, aircraft and boats

yes exactly Marko @gebraucht-ist-gut - everything that can also be sent as a voucher, e.g. in a letter, has eBay buyer protection. Everything that is only digital has no eBay buyer protection.

myeatnordic

·1 year ago

View listings

Hi,

now the last question for today:

For us, a dispute case has still not been closed. No. 5007742633 The buyer did not recognize the transaction.

The status says that no decision has been made yet. If you look under further info, it says: That the dispute case has not yet been decided but that seller protection applies and nothing will be deducted from the balance.

If the status is like that, it should actually be irrelevant to us, but it is a bit annoying when the case is still being displayed and is not being closed.

Please follow up once to find out what the current state of affairs is and how things stand.

Bye, and see you.

MyEatNordic

samantha@ebay

·1 year ago

View listings

@myeatnordic wrote:

Hi,

now the last question for today:

We still have a dispute case that has not been closed. No. 5007742633 The buyer had not acknowledged the transaction.

The status says that no decision has been made yet. If you look under further info, it says: that the dispute case has not yet been decided, but that seller protection applies and nothing will be deducted from the balance.

If the status is like that, it should actually not matter to us, but it is a bit annoying when the case is still being shown and not being closed.

Please follow up once on what the current state of things is and how it stands.

Bye, and see you.

MyEatNordic

Hello @myeatnordic

In fact, all we can do here is wait until the payment provider gets back to us and the dispute case is processed. Unfortunately, this can often take several weeks.

As hard as it often is, please be patient a little longer.

Best regards

Samantha

myeatnordic

·1 year ago

View listings

Hi,

@samantha@ebay

thanks for the reply first of all.

Why shipping service provider?

Some weeks? The case was opened on 19/01/2025, and in your timeline it says approx. 2-8 weeks processing time. That was 14 weeks ago now.

Please explain once.

Bye, and see you.

MyEatNordic

samantha@ebay

·1 year ago

View listings

@myeatnordic wrote:

Hi,

@samantha@ebay

thanks for the reply first.

Why shipping service provider?

Some weeks? The case was opened on 19/01/2025, and in your timeline it says approx. 2-8 weeks processing time. That was 14 weeks ago now.

Please explain that once.

Bye, and see you.

MyEatNordic

Hello @myeatnordic

I of course mean payment service provider, sorry.

The 8-week deadline applies until the payment service provider makes a decision. Now the objection period has to be waited out.

Kind regards

Samantha

myeatnordic

·1 year ago

View listings

Hi,

@samantha@ebay thanks first of all, everyone makes mistakes sometimes.

Do you know from experience how long this appeal period lasts? This phase has also been active for 6 weeks now.

Bye, and see you.

MyEatNordic

samantha@ebay

·1 year ago

View listings

@myeatnordic wrote:

Hi,

@samantha@ebay thanks first of all, everyone makes mistakes sometimes.

Do you know from experience how long this appeals period lasts? This phase has also been active for 6 weeks already.

Bye, and see you.

MyEatNordic

Hello @myeatnordic

Unfortunately not.

Kind regards

Samantha

myeatnordic

·1 year ago

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Hey,

@samantha@ebay thanks anyway. Then we'll keep waiting.

Have a nice week, everyone.

Goodbye, and see you soon.

MyEatNordic

myeatnordic

·1 year ago

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Hey,

we have a question.

Since we know that you always have a lot to do...

When and how, if at all, is a response made to a suggestion for improvement that has been posted in the relevant section, or is it simply acknowledged and passed on without any further comments?

https://community.ebay.de/t5/Vorschläge-und-Rückmeldungen-zur/Das-ganze-System-für-Preisvorschläge-muss-überarbeitet-werden/td-p/4933945

That is the link to the suggestion for improvement.

Bye, and see you.

MyEatNordic

miriam@ebay

Admin1 year ago

Community TeamView listings

@myeatnordic wrote:

Hi,

we have a question.

Since we know you always have a lot to do...

When and how is a suggestion for improvement responded to at all, if you've posted it in the appropriate section, or is it simply acknowledged and passed on without further comment?

https://community.ebay.de/t5/Vorschläge-und-Rückmeldungen-zur/Das-ganze-System-für-Preisvorschläge-muss-überarbeitet-werden/td-p/4933945

That is the link to the suggestion for improvement.

Bye then, and see you.

MyEatNordic

Hello @myeatnordic! That’s on me 🤦‍♀️. I had seen your suggestion, and had already prepared the points mentioned, but I hadn’t sent it on to the people responsible yet, since I was still looking out for more reports about it, and then it slipped through the cracks. So there still isn’t any feedback I could share with you. I’ll make sure to reply to you in the topic again by the end of this week, and thank you for your patience 🤗.

Best regards

Miriam

steffi@ebay

Admin1 year ago

Community TeamView listings

Feel free to ask us your questions 🤗