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💬 Welcome to the general eBay Q&A session on 24/04/2024 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to ask your (general buying or selling questions only, please don’t post topics already covered by other members) questions here.
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The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
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If you unfortunately missed the eBay Q&A session, we’d be happy if you post your question directly in the community, or simply wait until the next Q&A session*.
Kind regards,
Your eBay Community Team
steffi@ebay
the @community-team@ebay would like to thank you for today's Q&A session. If any questions should still come up that you'd like clarified before the next eBay Q&A session, or if you didn't have enough time for another contribution / answer, please start a new topic and tag the eBay Community Team like this:
@patrick@ebay
@miriam@ebay
and me for all eBay community-related questions
@steffi@ebay
paralepepalme
·2 years agoHello 👋🤔🖐 what could be the reason if I agreed with the seller on in-person pickup for multiple purchase items, paid directly in the eBay checkOut beforehand by card, and then - at the pickup meeting with the seller - showed them every QR code for each individual item and had them scanned, yet both for the seller and in my overview only the first item is permanently marked as Picked up ✔️ , while the other items stay on Paid ⏳ ❓❔
That leaves the seller with a bad feeling and the uncertainty of whether they might only get paid out for the first item, even though they handed over all the items. That alone is reason enough to revise the system logic.
See also my discussion post about the fact that, for the past week now 🅾️ zero replies and zero reaction despite > 80 views. There is also a screenshot attached there for illustration.
steffi@ebay
Hello @paralepepalme, thank you for drawing our attention to your post Unzulänglichkeiten in der Liefer-Info bei 'Einzelheiten zum Kauf' im Falle von Selbstabholung mehrer
and making us aware of it. It's a shame that it hasn't been addressed yet. I would like to move the post to Suggestions and Feedback for the eBay platform since we can pass it on from there. Especially with the changes in the "pickup" area, we can and must improve further, which we can do based on feedback like yours. Thank you very much🌷
papierundpappe
·2 years ago... If an eBay shop doesn’t work the way it should.... do you really have to pay the full price for it?
🤔
miriam@ebay
I can't answer this question in general, @papierundpappe, each individual case always has to be reviewed separately. In your personal situation, I ask you to contact us by phone, as recommended in the topic, because we want to check your account for restrictions that may affect the international visibility of your offers.
Kind regards
Miriam
papierundpappe
·2 years ago... by phone, yes of course, but who can give me a phone number where someone actually answers? The contact options are rather sparse. Miriam, could you please send me an e-mail with the relevant information? That would really help me!
Many thanks, and desperate regards.
Britta
miriam@ebay
Hello @papierundpappe - please first try to arrange a callback through our automated assistant at the end of this Help page: Selling limits by typing in "callback" and answering the follow-up questions so that we can connect you with the right people.
If you still can’t get any further this way, feel free to get in touch with me again, and then we’ll see what’s next. A personal conversation would definitely be more helpful in this case and will clarify all your questions, which is why we’re taking this approach.
Kind regards
Miriam
itec-systems
·2 years agoHello,
I would like this to be addressed again regarding my issue here.
https://community.ebay.de/t5/Gewerbliche-Verk%C3%A4ufer-innen/Ebay-Entscheidet-einen-Fall-ignoriert-K%C3%A4ufer-Wunsch-und-Beh%C3%A4lt/m-p/4821708#M18290
In my opinion, there is a clear sequence of events in this case. It was opened by customer service without the buyer's request, then eBay set a deadline for providing the new tracking number, the deadline was met, eBay then immediately closes the case in favor of the buyer (even though the buyer DID NOT want that, since a replacement was requested) and yet eBay still withholds the selling fee and records a defect as "Cases closed without resolution by the seller".
Both of these are a total outrage and, in my understanding, absolutely unjustified. Please give a clear statement as to why I am NOT getting a refund of the selling fees and why there is now also this defect.
miriam@ebay
Hello @itec-systems - we have already said everything there is to say about this matter - for us, at the time the case was closed, it was not apparent that your customer's issue had been resolved amicably and that a replacement item had been delivered. For this reason, the credit of the selling commission was also denied.
Best regards
Miriam
itec-systems
·2 years agoI feel like I’m in the wrong movie....
If eBay says I should provide a tracking number for the replacement by 16/4 and I do that, why is the case then simply closed?
Regardless of that, what does that have to do with withholding the selling fee? On what basis is that not refunded?
Why am I getting the mentioned defect entry?
miriam@ebay
Thanks for pointing this out to me again here and for expressing your incomprehension, @itec-systems. Luckily there’s already the thread where we talked about this, and I’ll reply to you about it again by tomorrow at the latest.
Best regards
Miriam
itec-systems
·2 years agoAlright, thanks a lot already
Anonymous User
·2 years agoHello,
last week I bought an article with my trade-in voucher. However, it was the wrong item or it didn’t match its description. I then sent it back and yesterday I only got my PayPal amount refunded (the item cost €65 and I paid €57 with the voucher and the remaining €8 with my PayPal). I did not get the voucher back, which is very strange, since it’s not even my fault... Now the voucher is gone and so is my device, without me coming out ahead.... I DON’T THINK THIS IS OK!!
steffi@ebay
Hello @Anonymous, I completely agree with you and as far as I am informed, in the case of a return that is not your fault, the voucher will be refunded to you. Since you have already opened a thread about this Trade IN voucher recovered , you will also be kept up to date there.
Anonymous User
·2 years agoyes, especially since it also says that here: https://pages.ebay.de/gutscheine/trade-in/
steffi@ebay
exactly @Anonymous 🙂
papierundpappe
·2 years agoSubject: Urgent technical problems with the visibility of our shop on ebay.com
Hello, we are facing an urgent problem on the eBay platform that affects the visibility of our shop on ebay.com. For several months, hundreds of items have been listed in our shop, but they are not visible to customers in the USA. This has been reported to us by several long-standing regular customers.
The following problems exist specifically:
- Our listed items are not visible on ebay.com, although they can be found without any problems on other eBay marketplaces such as ebay.UK, ebay.FR and ebay.DE.
- The function “View other items from seller” is also broken.
- When clicking on our shop icon, it incorrectly shows that we are sold out, and alternative shops are suggested.
Recently, Ebay awarded us the status of “verified art dealers,” and because of that we are currently mainly offering rare and valuable unique pieces. (e.g. Ebay item 386906602220) However, the technical problems are preventing our American customers from accessing these special offers. This has not only caused frustration among our customers, but is also significantly affecting our revenue.
We ask for an immediate investigation and resolution of these technical problems. A quick solution is essential for maintaining our customer relationships and making effective use of our eBay shop.
In addition, I would like to point out that this problem has already existed for over three weeks, and despite my shop only being partially usable, I continue to pay the full fees. This constitutes a non-performance on the part of eBay, which significantly affects not only our ability to operate but also our customer satisfaction.
Thank you for your attention and your support in resolving this urgent problem.
Kind regards, Britta
miriam@ebay
Hello @papierundpappe and thank you for bringing this topic up here. We can see that there are currently a few topics in the community where you are telling us that the visibility of your listings on eBay.com is restricted. I am already in contact with international teams about this and, as I have now been able to find out, regulatory reasons may be the cause.
Please feel free to join the discussion here in this topic, which is accessible to all community members. We will also post new information there as soon as it becomes available.
Edit: In your specific case, we recommend that you call our customer service, as already communicated here.
Best regards
Miriam
steffi@ebay
We’re ready 🤗