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Welcome to the general eBay Q&A session on 24/07/2024 at 2:00 p.m.
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
As we don't have a specific topic this week, please don't hesitate to ask your general buying or selling questions here (please not topics that have already been posted by other members).
To help us answer your questions faster, we ask that you choose one question per post. Of course, you are welcome to write as many posts as you like in the eBay Q&A session - in fact, we'd encourage you to do so!
The Q&A session will remain open until 3:00 p.m. After that, it will be closed to further questions. Of course, we will still continue to answer any questions that may remain unanswered - please give us a little time for that, as we often need to ask other colleagues for support to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.
The eBay Q&A session format mirrors the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
IMPORTANT: even though we use the discussion forum format, the Q&A session is separate and solely for individual members' questions only and not for starting a discussion - please use our discussion forum.
If you unfortunately missed the eBay Q&A session, we'd be happy if you post your question directly in the Community, or simply wait until the next Q&A session*.
Kind regards,
Your eBay Community Team
miriam@ebay
Thank you for joining today! As always, if any questions come up in the future that you’d like clarified before the next eBay Q&A session, you can start a new topic.
You can tag us, the eBay Community Team, as follows:
@patrick@ebay
@miriam@ebay
and @steffi@ebay for all community-related questions
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Best regards
Miriam
ttd4it
·2 years agoOne more thing 😉
Today I received a response to a return: SR# 1-483062064602
My reply, for the purpose of the burden of proof, should also have been delivered to the mailbox.
You can probably guess it ... of course the message was not delivered to my mailbox.
Best regards
Thomas
patrick@ebay
Hello @ttd4it ,
maybe just a hiccup, what did you write to eBay about? On the one hand, there is the checkbox you can click to receive a copy.
Or did you just put yourself on CC?
Since the time has passed in the meantime. Just get in touch in a new topic if it should happen again.
Best regards
Patrick
de3trader
·2 years agoI had read that too, but I'm missing the references to the specific text and its change. After all, only those are binding, not the marketing speak from non-binding emails.
Adjusted payment processing terms to present the payment services we provide for you in a clearer way
In any case, I can't derive this claim from the email from the new T&Cs, can you? III.7 is still a veeeery loooong text. Am I supposed to read all of that now? And understand it? And approve it?
Otherwise:
clearer
...
made more transparent
Nope, not really 😄 Still, thanks for trying 🙂
miriam@ebay
Got it, @de3trader. We’ll ask internally again, and as soon as we have an answer, I’ll add it here.
Update 16:25: With this, we’re providing a slightly more detailed overview of the changes made in the version from 16 July 2024. I hope that helps for now. We have taken on board the criticism regarding the readability of the legal text.
Registration
We clarified and specified this provision to increase transparency.
Disputes and Seller Protection Program
We clarified which entity provides you with seller protection.
Reserves (reserves)
We clarified the conditions for credit checks for commercial sellers.
Klarna (this section will receive a new title)
We improved the wording in section 7 without changing the rules as such. You can find the details for Klarna on the help page linked from the new section 7.
Kind regards
Miriam
mmstore74
·2 years agoHello @miriam@ebay
since interest in the Q&A session here has also been waning lately, I have a question.
Why do you sometimes simply no longer get any replies / updates from you?
Shop items INVISIBLE on Ebay.com similar for me
Your last reply was on 20/05/2024, and now it’s 24/07/2024
You did refer to the American portal, but who’s supposed to make sense of that?
I list on Ebay.de, and surely Ebay.de should know why this error exists, or is Ebay so poorly connected internally that these errors are not known, or are they not even errors at all and just methods to collect listing fees again.
You say you pass it on and have to wait for a response, which is all well and good, but it can’t be that after weeks or months you hear nothing more about it.
There was also a topic recently where you wrote that the department was on a business trip (the whole department)?
miriam@ebay
Hello @mmstore74 and thanks for reminding us this way about the still outstanding answer. I haven't forgotten your post and am still working behind the scenes to get a final answer.
As you have read, we can now also say that some items from the US can no longer be shipped to Germany due to regulatory requirements. Restrictions in the other direction have not yet been confirmed to us, but we are still on it.
As soon as there is a final answer, I will get back to you in the thread. I apologize for the long wait, and I understand that it bothers you.
Best regards
Miriam
mmstore74
·2 years agoThanks @miriam@ebay and I hope you can work through all the questions that were asked today 🤣
Just kidding, and have a nice day.
de3trader
·2 years agoUpdate to the Terms of Use for Payment Processing
I got one of those emails again... What? Can you please briefly explain what is being changed here (and why, if applicable)?
159832 characters and 20285 words is just too much to read if you're only changing a comma in some unmentioned spot 🙄 And then not even in plain German...
miriam@ebay
Hello @de3trader! In our eBay announcement, we also summarize the changes:
"We have adjusted the payment processing terms and conditions to present the payment services we provide for you more clearly. For example, we have clarified and made more transparent the provisions on registration, and in the section on the use of payment processing we have added which eBay company is the provider of seller protection. We have also revised and clarified the provisions in Part III.7. regarding the payment methods direct debit, purchase on account, and installment payment overall, without any substantive changes being made."
I hope this helps you better understand the update to the terms and conditions for payment processing 🙂.
Best regards
Miriam
miriam@ebay
Greetings to a new Q&A session - here we go 🙂.
Kind regards
Miriam