💬 Welcome to the general eBay Q&A session on 25/10/2023 at 2:00 PM

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Hello everyone and ❤️ welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a special topic this week, please don't hesitate to post your general buying or selling questions here.

You're also welcome to send @steffi@ebay topics that should get a whole Q&A session.

To help us answer your questions faster, we ask you to choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - we'd actually prefer that!

The Q&A session will remain open until 3:00 PM. After that, it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered – please allow us some time for that, as we often have to ask other colleagues for support in order to get the correct answer for you.

To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.

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If you unfortunately missed the eBay Q&A session, we'd be happy if you posted your question directly in the Community or simply waited until the next Q&A session*.

Kind regards,

Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago · Edited 1 year ago·Last reply 2 years ago

21 comments

steffi@ebay

Admin2 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for yesterday's Q&A session. If any questions still come up that you'd like to clarify before the next eBay Q&A session, or if you didn't have enough time for another post / answer, please open a new topic and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all eBay community-related questions

@steffi@ebay

Of course, you can also ask me questions about your community account or about the community itself via a @steffi@ebay

itec-systems

·2 years ago

View listings

Hello,

There are always these eBay promo vouchers from time to time.

Where can I see how many buyers have already used them with me and for which items? Unfortunately I can’t find anything about it.

patrick@ebay

Admin2 years ago

Community TeamView listings

@itec-systems wrote:

Hello,

There are always these eBay promotional vouchers from time to time.

Where can I see how many buyers have already used them with me and for which items? Unfortunately, I can’t find anything about it.

Hello @itec-systems ,

sorry, your question unfortunately slipped through the cracks with us yesterday.

You probably mean eBay’s own promotions for buyers, such as the current Winterfest23.

There is currently no such overview for you as a seller. If eBay issues a voucher, you as the seller do not receive less.

Best regards

Patrick

perfect-sally

·2 years ago

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Hello team,

Lately, requests have been piling up because eBay Plus users are not receiving a free return label. I don't think everyone is entering the wrong reason; I think this is also due to eBay.

Also, I read that apparently, when a shipping label is issued, it is generated with a significant delay.

Is there a problem with eBay Plus, as in many other areas as well?

patrick@ebay

Admin2 years ago

Community TeamView listings

@perfect-sally wrote:

Hello team,

Lately, the number of inquiries has been increasing because ebay-plus users are not receiving a free return label. I don't believe that everyone is giving the wrong reason, but rather that this is also due to ebay.

Also, I read that apparently, if a shipping label is issued, it is released with a significant delay.

Is there a problem with ebay-plus, as in many other areas as well?

Hello @perfect-sally ,

I’ve also noticed these topics over the past few days, but there is actually no technical problem behind this. It’s best to tag us in such topics when irregularities occur. If technical causes are indeed responsible, then eBay will of course issue a new one.

Best regards

Patrick

duandyou

·2 years ago

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Hello @steffi@ebay

Regarding the principle on abuse of feedback, eBay writes the following:

"It is not permissible to leave feedback comments that conflict with the rating."

We would like to know whether negative feedback with a positive comment - according to the above principle - is removed by eBay? If not, how should one proceed here as a seller?

It is very unfortunate if the buyer does not respond or does not carry out the amendment request and the contradictory feedback remains, since the actually positive comment therefore negatively affects the shop.

We would appreciate a helpful response!

steffi@ebay

Admin2 years ago

Community TeamView listings

@duandyou wrote:

Hello @steffi@ebay

In principle, eBay says the following about misuse of reviews:

"It is not permitted to leave review comments that contradict the rating."

We would like to know whether negative ratings with positive comments are removed by eBay according to the above principle? If not, what should a seller do here?

It is a real shame if the buyer does not get back in touch or does not carry out the request for a change and the contradictory rating remains, as the actually positive comment thus has a negative impact on the shop.

We would appreciate a helpful response!

Hello @duandyou, could you please send me a correct item number as an example so that I can take a look? Thank you very much.

duandyou

·2 years ago

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yeah, of course, 125182067245 @steffi@ebay

steffi@ebay

Admin2 years ago

Community TeamView listings

@duandyou wrote:

yeah sure, 125182067245 @steffi@ebay

Many thanks @duandyou - unfortunately I was caught up with leaving work yesterday, but I'm happy to write to you today to let you know that I have already removed the feedback, as it clearly violated our policy on feedback.

mmstore74

·2 years ago

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Hello @steffi@ebay,

so we got experimenting again and I did the following.

1. Question

We advertised an entire shop category and this is what happened

1. Views " zero to practically none "

2. Visibility worse than without the ad, our products are only found at the end of the world

3. Why does one item have " ad " underneath and the other one doesn't; it's like that with many items.

4. But if I would sell it, Ebay would charge me ad fees 1000000000% because it was sold via ad

this can't all be real, what they're doing to us

2. Question, why do I pay 11% fees on shipping costs when the service isn't available at all?

I sent something to Switzerland and since I have to include a customs declaration there, that's not possible via Ebay and for that 11%?

patrick@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

2: Question, why do I pay 11% fees on the shipping costs when the service isn’t even available to me?

I shipped something to Switzerland and since I have to include a customs declaration there, this isn’t possible via eBay and then 11% for that?

Hello @mmstore74 ,

could you please give us the order number once and we’ll take a look at it, or get in touch with the colleagues.

Best regards

Patrick

***Update***

Hello @mmstore74 ,

I’ll use this post to add the answer.

1. The fee is charged on the total transaction amount: Fees for business sellers

"The final value fee consists of a percentage of the total amount of the transaction and EUR 0.35 per order.
The total amount of the sale includes the item price, all handling charges, the cost of the shipping service chosen by the buyer, sales tax, and all other applicable fees."

2. So this also includes shipping costs: these are taken into account in order not to disadvantage sellers who factor shipping costs into their item prices . In addition, with eBay payments processing, eBay handles the total amount as well. Regardless of whether you can, for example, use our label service only for national / international shipping.

The maximum shipping costs apply only to domestic shipping (for the first shipping method)
Maximum shipping costs

For your order or sale to Switzerland. eBay also transferred 29.99 euros in shipping costs (less fees) to you. Therefore, the colleagues also cannot quite understand the problem regarding maximum shipping costs, compared to private and 5 kg parcel.

Best regards

Patrick

mmstore74

·2 years ago

View listings

@patrick@ebayGladly, here are the

Order no. 11-10693-32013

Can you also give me information on question 1?

steffi@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Hello @steffi@ebay,

so we were feeling experimental again and I did the following.

1. Question

We advertised an entire shop category and the following happened

1.Views " none to almost none "

2.Visibility worse than without an ad, people find our products only at the end of the world

3. Why does one item say " ad " underneath and another does not, that's the case with many items.

4.But if I were to sell it, eBay would charge me ad fees 1000000000% because it was sold via ad

what they're doing to us just can't be right

Hello @mmstore74, I have forwarded your first question directly to the responsible colleagues and I hope I get the feedback in time to pass it on to you here. If not, I'll post it as soon as I receive it and then tag you. @patrick@ebay is taking care of your second question.

mmstore74

·2 years ago

View listings

Hello @steffi@ebay

thanks a lot, and yes, I’ve already seen that Patrick has worked on the 2nd question, but why is there still 11% on shipping costs for commercial sellers?

It was said by eBay that this was only done so that no one could profit from it (but if I now have to charge, for example, 4 euros more because the shipping costs are calculated with 11%, then I ask myself who is profiting here, because that would then be eBay and not the seller, or is the money donated to a good cause? Please answer us this once. And why does this still exist, because private sellers could then charge shipping costs in utopian amounts now.

There is an upper limit of €9.50 in my category, but I also have parcels that are heavier and more expensive, and with €9.50 I can’t cover that at all and then have to pay the rest out of my own pocket too.

patrick@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Hello @steffi@ebay

Thanks a lot and yes, I’ve already seen that Patrick is handling the second question, but why is the 11% on shipping costs still applied for commercial sellers?

It was said by eBay that this was only done so that no one could profit from it (but if I now have to charge, for example, 4 euros more because the shipping costs are calculated at 11%, then I wonder who is profiting here — that’s eBay, not the seller, or is the money being donated to a good cause? Please answer us on this once. And why does this still exist, because private sellers could then charge utopian shipping costs.

There is an upper limit of 9.50 euros in my category, but I also have packages that are heavier and more expensive, and the 9.50 euros is nowhere near enough, so I then have to pay the rest out of my own pocket as well.

Hello @mmstore74 ,

I’d like to take your questions with me and clarify them with our teams if that’s okay with you. Unfortunately, we can’t clarify that so quickly during the Q&A session.

Best regards

Patrick

mmstore74

·2 years ago

View listings

Hello @patrick@ebay

I’d be happy if there were a reply too and honestly, if I ship 100 packages abroad for €44.99 each, I’d normally be at €4,499, but since Ebay wants a piece of the pie, I have to charge just under €5,100, and then Ebay takes over €500 in fees out of that for what reason, and what happens to this money ???

patrick@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Hello @patrick@ebay

I would be happy if there were also a reply, and honestly, if I ship 100 packages abroad for €44.99 each, I would normally be at €4,499, but since Ebay wants a piece of the cake, I have to charge just under €5,100, and then Ebay takes more than €500 in fees from that for whatever reason, and what happens to this money???

Hello @mmstore74 ,

I will do my best to find answers to your questions.

Best regards

Patrick

ansegil

·2 years ago

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I created a template that includes a minimum price of €75.
If I want to use it now but enter a different minimum price,
I get the message: "The lowest minimum price you can set is EUR 75.00"
I assume it's a bug, or is it a feature after all? It seems obvious that I wouldn't always want the same
minimum price.

patrick@ebay

Admin2 years ago

Community TeamView listings

@ansegil wrote:

I created a template that includes a minimum price of €75.
If I now want to use this but enter a different minimum price,
I get the message: "The lowest minimum price you can set is EUR 75.00"
I suspect a bug or is it a feature? Seems obvious, since I don't always want the same
minimum price.

Hello @ansegil ,

I’ll need to take a look at this after the Q&A session. Does this only happen with that one template?

Feel free to send us a screenshot as well.

Best regards

Patrick

ansegil

·2 years ago

View listings

Hello Patrick,

here's a screenshot. Yesterday I only created a template, but I just created a completely new one. That one also shows the same message with €75. The same in the Edge browser, where there can't be any cookies yet.

2023-10-24 minimum price is pulled from template and cannot be changed.JPG

steffi@ebay

Admin2 years ago

Community TeamView listings

Today @patrick@ebay and I are looking forward to your questions 🤗