💬 Welcome to the general eBay Q&A session on 26/02/2025 at 2:00 p.m. | eBay Q&A Session | eBay Germany

💬 Welcome to the general eBay Q&A session on 26/02/2025 at 2:00 p.m. | eBay Q&A Session | eBay Germany

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Community Help & Dialogue

eBay Q&A Session

💬 Welcome to the general eBay Q&A session on 26/02/2025 at 2:00 p.m.

Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team & the Community Support Team .

As we don’t have a specific topic this week, please don’t hesitate to ask your (general buying or selling questions only, please don’t post topics that are already being discussed by other members) here.

To help us answer your questions faster, we ask you to choose one question per post. Of course, you’re welcome to write as many posts in the eBay Q&A session as you like - in fact, we encourage it!

The Q&A session stays open until 3:00 p.m. After that, it will be closed to further questions. Of course, we’ll still make sure to answer any questions that may remain unanswered – please give us a little time, as we often need to ask other colleagues for support in order to get the correct answer for you.

To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.

The eBay Q&A session format reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later in the chronology and therefore further down.

IMPORTANT: even though we use the discussion forum format, the Q&A session is separate and on its own only for questions from individual members and not for starting discussions - please use our discussion forum.

If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community, or simply waited until the next Q&A session*.

Kind regards,

Your eBay Community Team & Community Support Team

community-team@ebay eBay Team

eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

28 comments

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

Thank you so much for your active participation today and, of course, for the support from @nina@ebay from our Community Support Team.

If there are still any unclear points that should be answered by the next eBay Q&A session, or if there wasn't enough time for another contribution / reply (or we accidentally overlooked a post), then please open a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay additionally also for all eBay community-related questions

Our Community Support Team is also here for you; feel free to add us via your Community profile to your private friends list so you can see at a glance who is online.

itec-systems

·1 year ago

one more question: According to an eBay message, I got Top Status today.

"You will now receive the logo for sellers with top ratings prominently on your profile page."

Aside from the fact that I thought I’d had it for ages. I can’t see a logo anywhere on my end.

nina@ebay

·1 year ago

@itec-systems wrote:

one more question: According to an eBay message, I got Top Rated status today.

"You will now receive the logo for sellers with Top Rated status prominently on your profile page."

Aside from the fact that I thought I'd had it forever. I can't see any logo anywhere for me.

@itec-systems Hello and thanks for the hint. We will check the display of Top Rated Seller again and then get back to you. 🙂

Kind regards,

Nina

[Update 15:02] The logo is displayed on your profile page, i.e. in the imprint.

rest-fest

·1 year ago

A hello to the ladies (and everyone else)...,

We commercial sellers do have to comply with a few things and observe principles.
Listing as private when you’re a business, providing contact details in the listing, and pointing to websites for sales outside the platform is not permitted. This has been brought up many times before. Is the AI perhaps only being used to generate penalty fees and deficiencies in the service statistics? Some people may be hiding - but here it’s being done very openly.

Case 1. (Your reference number: 2-191034617336.)
Private, 10k reviews, about 15k sales, no eBay fees, etc.
And in every item, the listing text says that the seller is a (small) business, with the whole rigmarole of tax number, address, phone number, cancellation rights, etc.
The reported item was ended. Nothing happens when referring to the others and the overall account.

Case 2.

About 90k listings, all in Russian (some in English). Even the eBay name seems to violate the rules, as far as I know, but I’m not entirely sure how this is handled now, and in every listing there’s a reference to the website/shop outside eBay

Question: What can be done about it? Same rights and obligations for everyone?

miriam@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@rest-fest wrote:

A hello to the ladies (and everyone else)...,

We business sellers do have to stick to quite a few rules and follow principles.
Listing as private when you're a business seller, providing contact details in the listing, and pointing to websites for sales outside the platform is not permitted. It's been brought up many times already. Maybe the AI is only being used to generate penalty fees and deficiencies in the service statistics? Some people may be trying to hide - here, though, it's being done quite openly.

Case 1. (Your reference number: 2-191034617336.)
Private, 10k reviews, about 15k sales, no eBay fees, etc.
And in every item, the listing text says that they are a (small) business seller, with the whole bundle of tax number, address, phone number, cancellation policy, etc.
The reported item was ended. With reference to the others and the overall account, nothing happens.

Case 2.

About 90k listings, all in Russian (some in English). Even the eBay name, as far as I know, violates the rules, but I'm not entirely sure how this is handled now, and in every listing there is a reference to the website/shop outside eBay

Question: What can be done about this? Equal rights and obligations for everyone?

Hello @rest-fest and nice to read from you here! We know that complying with eBay policies can sometimes be challenging for our commercial sellers due to several factors. However, our reporting process only works if the correct reason for reporting was selected.

We’d be happy to look into your reports separately after today’s Q&A session - thanks for the heads-up!

Kind regards

Miriam

itec-systems

·1 year ago

Hi,

I’ve been having the problem more and more often with international shipments that the shipping label can’t be created because the buyer’s address is too long or contains special characters.

Why does eBay even allow this when the buyer enters their address? Then I have to create the label through the post office website, and that means buyer protection no longer applies since the item value is under €20 and it’s sent as a normal letter.

miriam@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Hi,

I increasingly have the problem with international shipments that the shipping label cannot be created because the buyer's address is too long or contains special characters.

Why does eBay allow this in the buyer's address entry in the first place? Then I have to create the label via the post office website, and thus buyer protection is lost because the item value is under €20 and it is sent as a regular letter.

Hello @itec-systems! We’d be happy to discuss this with the shipping team and see to what extent we can do something here to improve the user experience. Of course, it’s understandable that for regular letter shipping you’d like to buy the label via eBay.

For now, I can only say: Thanks for your suggestion, we’ll check.

Best regards

Miriam

molfish

·1 year ago

Hello everyone 😊

On eBay UK, paid buyer protection has been introduced.

https://ocs.ebay.co.uk/help/buying/paying-items/buyer-protection?id=5594

Is something like this also planned for Germany?

Thanks

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@molfish wrote:

Hello everyone 😊

a paid buyer protection has been introduced on Ebay UK.

https://ocs.ebay.co.uk/help/buying/paying-items/buyer-protection?id=5594

Is something like this also planned for Germany ?

Thanks

Hello @molfish, we don’t have any information on that, but if it proves successful on ebay.co.uk and is then planned for eBay.de - you’ll be informed in good time.

olavgo13eba

·1 year ago

Hello, since this issue is also still unresolved: How can it be, for example, that despite the decision to remove the listing, a live tomcat days later is still online today, the live BLH cat may continue to be offered despite being reported, out of 5 prohibited hatching egg offers that are almost identical, four are not supposed to violate the ..... , cockatiels were still declared permissible after being reported three times, …

That does seem to indicate a structural problem that can no longer be explained by human error, or are you on a blacklist thanks to the hundreds of reports?

Thank you in advance

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Hello, since this question is still unresolved: How can it be, for example, that despite the decision to remove the listing, a living tomcat days later is still online today, the living BLH cat is still allowed to be offered despite being reported, of 5 prohibited egg-laying offers that are almost identical, four are not supposed to violate the ..... , cockatiels were still declared permissible after being reported three times, …

There seems to be a structural problem here that can no longer be explained by human error, or are you on a blacklist thanks to the hundreds of reports?

Many thanks in advance

Hello @olavgo13eba, this is not a structural problem, but possibly human failure, which I cannot judge without knowing the listings. In this context, I would also ask you not to quote internal guidelines, because firstly they are not relevant or helpful and secondly they can change. In general, I can tell you:

Hatching eggs may be offered, with the exception of - "hatching eggs of endangered or threatened species". This means the following insects and animals are allowed: bees, feeder insects such as crickets, Dubia roaches, earthworms, mealworms, ladybirds, hatching eggs, unless they come from migratory birds or endangered species.
on the topic of "stud cats/dogs". As we have already informed you, this is not prohibited, because they are not living animals offered for sale , but rather a service, which is permitted.

gegi2305

·1 year ago

Hello!

For 2 weeks, with some providers, the gallery images are no longer enlarged when zooming (2 diagonal arrows), but rather shrunk (large white border). A few weeks ago that wasn't the case; back then the zoom worked properly for all gallery images.

What could be causing this???

nina@ebay

·1 year ago

@gegi2305 wrote:

Hello!

For 2 weeks now, with some providers the gallery images are no longer enlarged when zooming (2 diagonal arrows), but rather reduced (large white border). A few weeks ago this was not the case; then zoom worked properly for all gallery images.

What could be the reason???

@gegi2305 Hey. 😊 Could you please give us 1-2 example item numbers? We'd be happy to take a detailed look at the whole thing.

Best regards,

Nina

gegi2305

·1 year ago

Hello!

Unfortunately, item numbers are not included in the offers.

It is also a "provider-specific" problem, e.g. with the provider

"designklassiker321".

Regards gegi2305

nina@ebay

·1 year ago

@gegi2305 wrote:

Hello!

Unfortunately, item numbers are not specified in the offers.

It is also an "provider-specific" problem, e.g. with the provider

"designklassiker321".

Regards, gegi2305

@gegi2305 Thanks. 🙂 We are currently unable to reproduce the difficulty you mentioned. All images are being displayed correctly.

Have you already tried deleting cookies & cache or alternatively using another browser?

Kind regards,

Nina

tarot333

·1 year ago

Hello, I wanted to ask how I can make a transfer to ebay from my bank if my ebay account is in the red.

Best regards

Caro

miriam@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@tarot333 wrote:

Hello, I wanted to ask how I can make a bank transfer to eBay when my eBay account is in the red.

Kind regards

Caro

Hello @tarot333 and thanks for your question! Take a look in your eBay account under "Payments" - there you'll see the option "Pay now" - there it will show you which payment methods are available to settle your account with a one-time payment, namely direct debit or credit card. A classic bank transfer is not possible.

Kind regards

Miriam

perfect-sally

·1 year ago

Hello team,

eBay has made it very easy for buyers to cancel purchases or request order cancellations when buying from private sellers. For whatever reason, eBay proceeds like this or even makes something like that possible!

Of course, such requests have also been rejected lately, which in my opinion is justified if it is not a complaint.

After the rejection, people simply don’t pay, and after the deadline sellers can’t cancel the purchase for non-payment! Why? The error message always says something like...there is already a cancellation in progress or the purchase has already been canceled....That surely can’t be what was intended, and it’s a huge loophole for buyers so they don’t get marked as non-payers.

Something urgently needs to be changed so that sellers can also carry out another cancellation after a rejected cancellation request and not let non-payers get away with it so easily.

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@perfect-sally wrote:

Hello team,

ebay has made it very easy for buyers when purchasing from private sellers to cancel purchases or request a purchase cancellation. Whatever the reason ebay does this or allows something like this!

Lately, of course, such requests are also being rejected, which in my opinion is justified if it is not a complaint.

After the rejection, people simply do not pay and after the deadline the sellers cannot cancel the purchase for non-payment! Why? The error message is always something like...there is already a cancellation, or the purchase has already been canceled....That is certainly not what was intended and is a huge loophole for buyers so they do not get marked as non-payers.

Something really needs to be changed urgently so that sellers can carry out another purchase cancellation even after a rejected cancellation request, in order not to let non-payers get away so easily.

Hello @perfect-sally, are you referring here to a "purchase" via an offer or an auction? I ask because with Buy It Now you first have to pay in order to receive the item.

perfect-sally

·1 year ago

And with an action, you don't have to pay first to receive the item? 🤔

I'm referring to the users who have posted things like this here several times already and then couldn't initiate a cancellation after the deadline because of non-payment. It should be irrelevant whether they're auctions, buy-it-nows, or fixed-price offers. A non-payer is a non-payer to me!

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@perfect-sally wrote:

And in an auction, you don't have to pay first in order to receive the item? 🤔

I'm referring to the users who have posted things like this here several times already and who, after the deadline, were unable to initiate a cancellation because of non-payment. It shouldn't matter whether these are auctions, buy-it-now purchases, or fixed-price offers. A non-payer is a non-payer to me!

I think we're talking past each other here @perfect-sally - please write me the examples in the Mentorenlounge, then I can pass them on as a suggestion for improvement to the colleagues responsible.

perfect-sally

·1 year ago

Sorry, I'm not going to search around for who knows how long for the relevant posts where, after a rejection, cancellation due to non-payment is not possible. You should be able to see for yourselves that if a normal purchase, or even an auction if you like, has been rejected, then no further cancellation of the purchase is possible if the "buyer" doesn't pay. The system must be programmed that way, and there can't be exceptions if this seems to happen often.

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

@perfect-sally wrote:

Sorry, I'm not going to spend who knows how long looking for the relevant posts where after a rejection, cancellation due to non-payment is not possible. You should be able to see for yourselves that if a normal purchase, or an auction for that matter, was rejected, then no further cancellation of the purchase is possible if the "buyer" doesn't pay. That has to be programmed into the system that way and there are no exceptions just because it seems to happen more often.

doesn't have to be immediate. We'll keep an eye on it and if you have an example, please write it with @perfect-sally

mmstore74

·1 year ago

Hello everyone,

@steffi@ebay @community-team@ebay my question today:

Wasn’t it once possible for sellers to change the buyer’s shipping address afterwards? Is that no longer the case now?

I had such a case yesterday and the buyer wrote to me and gave me the shipping address, but then the problem is that I can no longer benefit from eBay “seller protection,” because I have to create the label directly through Deutsche Post and not through eBay.

Best regards
Marc

nina@ebay

·1 year ago

@mmstore74 wrote:

Hello everyone,

@steffi@ebay @community-team@ebay my question today:

Wasn't it possible at one point for sellers to change the buyer's delivery address afterward, or is that no longer the case now?

I had such a case yesterday and the buyer wrote to me and gave me the delivery address, but then the problem is that I can no longer benefit from eBay "seller protection" because I have to create the label directly through Deutsche Post and not through eBay.

Best regards
Marc

@mmstore74 Hey. 🙂 The delivery address can actually no longer be changed after the order has been completed.

As you already correctly mentioned, the transaction is then no longer covered by seller protection.

We recommend canceling the purchase so that your buyer can enter the delivery address correctly and then buy the item again.

Kind regards,
Nina

mmstore74

·1 year ago

Hello @nina@ebay

Why isn’t there an alternative anymore, because then everything gets so cumbersome and it could all be so easy, and it used to work like that once.

I did it like this now, bought the label and then changed the address on the PC afterward

Kind regards

Marc

nina@ebay

·1 year ago

@mmstore74 wrote:

Hello @nina@ebay

Why is the alternative no longer available, because then everything is so cumbersome and everything could be so easy, and it used to work like that.

I had done it like this now, bought the brand and then changed the address on the PC afterwards

Kind regards

Marc

@mmstore74 The option has been deactivated, as this has caused too many complications and also serves to protect you. In principle, only the stored delivery address always counts.

Kind regards,

Nina

steffi@ebay

eBay Team

Admin1 year ago

Community TeamView listings

Hello - welcome to our girls' round today 😍