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Hallo allerseits und ❤️lich willkommen zu der eBay-Fragestunde mit dem eBay Community Team & dem Community Support Team .

Da wir diese Woche kein spezielles Thema haben, zögert bitte nicht, eure (bitte nicht bereits von anderen Mitgliedern vorhandene Themen) allgemeinen Kauf- oder Verkaufsfragen hier zu stellen.

Um eure Fragen schneller beantworten zu können, bitten wir euch jeweils eine Frage pro Beitrag zu wählen. Selbstverständlich könnt ihr so viele Beiträge in der eBay-Fragestunde schreiben, wie ihr möchtet - das ist sogar von uns gewünscht!

Die Fragestunde bleibt bis 15:00 Uhr geöffnet. Danach wird sie für weitere Fragen geschlossen. Selbstverständlich werden wir uns aber auch weiterhin darum kümmern, alle Fragen zu beantworten, die möglicherweise noch unbeantwortet sind – gebt uns dafür bitte etwas Zeit, da wir dann häufig andere Kollegen um Unterstützung fragen müssen, um die korrekte Antwort für euch zu bekommen.

Um Deine Frage zu veröffentlichen, klicke in der unteren rechten Ecke dieses Beitrags auf Antworten, gebe Deine Frage ein und klicke zwischen 14.00 und 15.00 Uhr auf "Antwort".

Das Format der eBay-Fragestunde spiegelt das Format unserer Community-Diskussionsforen wider, in denen alle Beiträge chronologisch auftreten. Das Community-Team beantwortet jede eingehende Frage in dieser Reihenfolge und zitiert die ursprüngliche Frage dann in der jeweiligen Antwort. Dieses Zitat und die Antwort erscheinen chronologisch später und somit weiter unten.

WICHTIG: auch wenn wir das Format des Diskussionsforums nutzen, ist die Fragestunde einzeln und alleine nur für Fragen einzelner Mitglieder da und nicht um Diskussion zu starten - nutzt dafür bitte gerne wie immer unser Diskussionsforum.

Solltet ihr die eBay-Fragestunde leider verpasst haben, freuen wir uns, wenn ihr eure Frage direkt in der Community stellt oder aber auch einfach bis zur nächsten Fragestunde wartet.

Lieben Gruß,

Euer eBay Community Team & Community Support Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

11 comments

oskar_der_wikinger

·1 year ago

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I also wanted to ask something, but as usual I'm a bit late.

So, a big hello and thanks to the Community Team for the great work

The question will come next week or so.

miriam@ebay

Admin1 year ago

Community TeamView listings

@oskar_der_wikinger wrote:

I also wanted to ask something, but once again I'm a bit late.

So a warm greeting to the Community Team for the great work

The question will come next week or so.

Hello @oskar_der_wikinger - thanks very much for the praise & of course we're always happy to hear from you! 😍

Best regards

Miriam

miriam@ebay

Admin1 year ago

Community TeamView listings

Thanks for your questions today! If there are still any uncertainties that should be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / reply (or we accidentally overlooked a post), then please open a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay likely back again starting next week.

and @steffi@ebay again from 03/04/2024 onward, also for all eBay Community-related questions

Our Community Support Team is also here for you; feel free to add us to your private friends list via your Community profile so you can see at a glance who is online.

Best regards

Miriam

itec-systems

·1 year ago

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Hello,

before time runs out, just a quick note from me. In the past I’ve had the problem again that, because of incorrect addresses, buying the label through Ebay was not possible.

WhatsApp Bild 2025-03-26 um 14.52.10_f9453094.jpg

WhatsApp Bild 2025-03-26 um 14.52.10_5714457e.jpg

I had exactly the same thing with order number 11-12743-6856211-12743-68562

Here, a case of "item not received" was decided against me, or apparently the seller protection does not apply because I did not buy the label through Ebay - difficult when Ebay does not allow it technically.

Please review my appeal regarding this again.

Incidentally, this problem exists with every shipment to Greece.

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Hello,

before time runs out, just a quick note from me. In the past I had the same problem again that, due to incorrect addresses, purchasing the label through eBay was not possible.

I had exactly the same thing with order number 11-12743-6856211-12743-68562

Here, a case "item not received" was decided against me, or the seller protection apparently does not apply because I did not buy the label through eBay - difficult when eBay does not allow it technically.

Please review my appeal again on this.

By the way, this problem exists with every shipment to Greece.

Hello @itec-systems, and great that you're contributing again here today! The specific example will help us review the situation regarding the character limit once more.

The tracking information stored does not show any movement, so we cannot grant an appeal either. If anything is still unclear, please open a new thread, as the question-and-answer session has now ended for this week.

PS: It is known internally that shipping labels for shipments to Greece cannot currently be purchased via the eBay shipping platform; a solution is being worked on.

Thank you and kind regards

Miriam

feelgooddealssh

·1 year ago

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Hello everyone,

when you create a new article and want to specify the manufacturer under product notes, you also have to select the country. Unfortunately, this country list is all over the place. Couldn’t it be switched to alphabetical sorting? For example, France is listed there, then Gambia, three other countries, and then Germany somewhere later on. We have many products from a German manufacturer, and it always takes ages to find Germany in the list.

samantha@ebay

·1 year ago

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@feelgooddealssh wrote:

Hello everyone,

when creating a new item, if you want to specify the manufacturer under product notes, you also have to select the country. Unfortunately, this country list is all over the place. Couldn’t it be switched to alphabetical sorting? For example, it shows France, then Gambia, 3 other countries, and then Germany somewhere later. We have many products from a German manufacturer, and it always takes forever to find Germany in the list.

Hello @feelgooddealssh

I took a closer look at it and can understand what you mean.

The reason the order is not completely alphabetical is that the countries are translated from English, but the order was kept the same.

We’ll definitely pass this along again.

Best regards

Samantha

feelgooddealssh

·1 year ago

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Hello Samantha,

Thanks. That would be really helpful. Or at least add a search function.

mmstore74

·1 year ago

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Hello @miriam@ebay

received the following message today and what is that supposed to mean and could this have something to do with the currently sluggish sales ?

Best regards

Marc

miriam@ebay

Admin1 year ago

Community TeamView listings

@mmstore74 wrote:

Hello @miriam@ebay

I received the following message today and what is that supposed to mean and could that have something to do with the currently sluggish sales?

Best regards

Marc

Hello @mmstore74! Your message did not go unnoticed and I have already forwarded it behind the scenes to the relevant department for review and we are on it. As soon as there are any updates, I will get back to you in one of the two threads where you already brought this to attention.

Thanks for the heads-up and best regards

Miriam

miriam@ebay

Admin1 year ago

Community TeamView listings

Hello everyone - let's get started, @samantha@ebay and I are ready and waiting for you! 🎉

Best regards

Miriam