Welcome to the general eBay Q&A session on 29/01/2025 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team & the Community Support Team .

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

13 comments

steffi@ebay

Admin1 year ago

Community TeamView listings

Many thanks also today for the interesting questions and, of course, for the support from @nina@ebay from our Community Support Team.

If there are still any points of uncertainty that should be answered by the next eBay Q&A session, or if there was no more time for another post / reply (or we accidentally missed a post), then please open a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay also additionally for all eBay Community-related questions

Our Community Support Team is also there for you, feel free to add us to your private friends list via your Community profile so you can see at a glance who is online.

sonnenfee156

·1 year ago

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Hello, I sent a package to the authentication inspectors twice. It keeps coming back because it was returned due to being undeliverable, no label on the mailbox. There’s nobody there. What am I supposed to do now? My buyer is getting impatient. I don’t know what to do anymore.

nina@ebay

·1 year ago

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@sonnenfee156 wrote:
Hello, I have sent a package to the authenticity check team twice. It keeps coming back because it’s bent and there’s no label on the mailbox. There’s nobody there. What am I supposed to do now, my buyer is getting impatient. I don’t know what to do anymore.

@sonnenfee156 Hey. 🙂 I have forwarded this once to our specialist department for review. I’m expecting a response خلال the course of the week and will get back to you here in the post again then.

Best regards,

Nina

[Update 4:22 PM: The colleagues from the authenticity check will contact you shortly to clarify your request.]

olavgo13eba

·1 year ago

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According to the policy on live animals, the trade in live animals on eBay is prohibited except for two exceptions. If you report goats, snakes, parakeets, dogs, chickens, etc., eBay far too often claims that there has been no policy violation. @community-team@ebay please, what is the reason for that? Poor training? You mention the policy in addition ..... and yet: »no policy violation and the decision was made by a member of the customer service team«. Even after objections. There really is no need for a reporting function if the employees do not do their job correctly and, at that error rate, would never get a driving license in Germany. You get the middle finger from the department every day! And anyway: If dogs and shipping fish (several weeks in transit, which is prohibited anyway) from Thailand are sold in Germany with DOA for years without eBay following up on the reports, …

thanks for serious answers.

steffi@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

According to the rule on live animals, the trade in live animals on eBay is prohibited except for two exceptions. If one now reports goats, snakes, budgerigars, dogs, chickens, etc., eBay far too often claims that there is no violation of the rules. @community-team@ebay please, what is the reason for this? Poor training? In addition to the rule, one points out .... and yet: »no violation of the rules and the decision was made by a member of the customer service team«. Even after objections. That really doesn’t need any reporting function if the employees do not do their job properly and, with that error rate, would never get a driver’s license in Germany. Every day you’re being given the middle finger by the department! And anyway: If dogs and shipping fish (several weeks shipping time, which is prohibited anyway) from Thailand are sold in Germany for years as DOA without eBay following up on the reports, …

thanks for serious answers.

Hello @olavgo13eba, I’d like to have this reviewed to see why these reports are not being processed correctly. Please send me two or three item numbers for this. Thank you very much.

olavgo13eba

·1 year ago

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Thaaaaank you very much! For the first time in years, that sounds hopeful. I’m not naming any article numbers because that can get you in trouble with the respective sellers. That’s already happened. I also don’t want to explain how they do it. But here are a few of the failed references: Reference numbers: 2-190114427253, 2-190095717976, 2-189967504191, 2-189967747769, 2-190116276203; more gladly.

steffi@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Veeeeery many thanks! After years, this finally sounds hopeful. I’m not naming any item numbers, because that could lead to consequences from the respective sellers. That’s already happened. I also don’t want to explain how they do it. But here are a few of the failed references: Reference numbers: 2-190114427253, 2-190095717976, 2-189967504191, 2-189967747769, 2-190116276203; gladly more.

Great - thank you very much, I’ll have this checked. @olavgo13eba

myeatnordic

·1 year ago

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Hello everyone,

a question about the submission of the PStTG report. Our company is based in Sweden and we remit taxes via OSS. Why is eBay sending our report to the tax office?

Greetings from Sweden

patrick@ebay

Admin1 year ago

Community TeamView listings

@myeatnordic wrote:

Hello everyone,

a question about submitting the PStTG report. We have our company headquarters in Sweden and handle taxes via OSS. Why is eBay sending our report to the tax office?

Greetings from Sweden

Hello @myeatnordic ,

Update: https://www.ebay.de/verkaeuferportal/gesetzliche-steuerliche-vorgaben/plattformen-steuertransparenzgesetz

Sweden is in the EU, so the notification to you as well.

Best regards

Patrick

peraia14

·1 year ago

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Question from peraia14:
When setting the shipping service in my settings tool (Seller Cockpit Pro), I’ve recently been missing quite a few DHL shipping service options. For example, the variants "DHL Paket 2 kg à EUR 6.19" and "DHL Paket 20 kg à EUR 18.99", both with tracking, are no longer selectable. At least I’d like to offer these two for my new items. In fact, "DHL Paket" is no longer in the list at all; only "DHL Päckchen", "DHL Paket mit Alterssichtprüfung ab 18 Jahre" and "DHL Kleinpaket" are still there.

What do I need to do in order to be able to offer the desired shipping services anyway?

For one of my items, "DHL Kleinpaket" (with tracking) would be a sensible option, but I can’t find a price for it. Is that only for commercial sellers?

I’ve attached a picture for illustration. At the top is the selection field for the shipping service, and below is the selection I then get when I want to change the service (when I click on the three dots).

miriam@ebay

Admin1 year ago

Community TeamView listings

@peraia14 wrote:

Question from peraia14:
When setting the shipping service in my settings tool (Seller Cockpit Pro), I’ve recently been missing quite a few DHL shipping service options. For example, the variants "DHL Parcel 2 kg at EUR 6.19" and "DHL Parcel 20 kg at EUR 18.99", both with tracking, are no longer selectable. At least I’d like to offer these two for my new items. In fact, "DHL Parcel" isn’t in the list at all anymore; only "DHL Packet", "DHL Parcel with age verification from 18 years" and "DHL Small Parcel" are still there.

What do I need to do to still be able to offer the shipping services I want?

For one of my items, "DHL Small Parcel" (with tracking) would be a sensible option, but I can’t find a price for it. Is that only for business sellers?

I attached an image for illustration. At the top is the selection field for the shipping service, and below is the selection I then get when I want to change the service (when I click the three dots).

Hello @peraia14and I’m glad you’re joining our Q&A today! I’ve taken a look now, but it sounds like we need to check more closely why not all shipping options are available to you.

I’ll update my answer here again במהלך the week.

[Update 30.01.2025] We can confirm your observation and the checks will continue. In the meantime, we recommend, as a workaround, using the generic service "Parcel shipping" with the corresponding shipping costs. On our shipping label platform, the DHL products mentioned can still be selected for proper processing after purchase.

Best regards

Miriam

bootyooty

·1 year ago

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Huhu @miriam@ebay mine looks exactly the same with the shipping options, just wanted to mention that 😘

patrick@ebay

Admin1 year ago

Community TeamView listings

Hello everyone,

welcome to today’s session, with @miriam@ebay , @steffi@ebay , @nina@ebay and me @patrick@ebay

Best regards

Patrick