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community-team@ebay eBay Team

eBay Team0 View listings

Posted 4 years ago · Edited 4 years ago·Last reply 4 years ago

7 comments

sozialen

·4 years ago

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Hello Ebay team

You keep reading in the forum about problems with selling abroad and a total loss for private sellers - money and goods gone - fake tracking numbers or returns sent to completely different addresses.

Especially for high-priced items, are there any additional measures, or a support process that ensures for both the buyer and the seller in the event of a problem that the buyer sends the correct item back to the correct address (if necessary initially at their own expense - with later reimbursement - especially as a private seller, returning items from abroad is not easy) and that the seller also has a way to delay the blanket refund before the goods arrive back with them.

Thanks and regards

Tobias

miriam@ebay

Admin4 years ago

Community TeamView listings

@sozialen wrote:

Hello Ebay team

You keep reading in the forum about problems with international sales and a total loss for private sellers - money and goods gone - fake tracking numbers or returns to completely different addresses. Especially for high-priced items, are there additional measures, or a support process that ensures for both the buyer and the seller, in case of a problem, that the buyer returns the correct item to the correct address (if necessary, first at their own expense - with later reimbursement - as a private seller, return shipping abroad is not easy) and that the seller also has a way to delay the flat-rate refund before the goods have arrived back with them again.

Thanks and regards

Tobias

Hello @sozialen and thanks for your question! We also know that international sales always involve a certain risk for both sides. For this reason, we recommend that sellers protect themselves as well as possible - for example with a shipping method that offers tracking - at all times. In addition, for higher-priced items, shipping insurance can also be taken out in order to cover the damage under certain circumstances.

If the trading partners cannot agree and hand the case over to us, we usually ask sellers to take the item back - even if they feel they are not at fault. It is therefore important to follow the instructions so that the seller protection takes effect. As a rule, we only reimburse buyers once the item has been returned to the return address provided by the seller. The case can be put on hold by our customer service for as long as necessary, and we recommend that you definitely contact us in such problem cases so that we can support you - we at eBay are here to help.

Kind regards
Miriam

kabel-onkel

·4 years ago

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I've had an item listed for sale for years and had to connect my bank account. Now it says something about test payments, but so far they still haven't come through. How long do I have to wait?

miriam@ebay

Admin4 years ago

Community TeamView listings

@kabel-onkel wrote:
I have had an item listed for sale for years and had to connect my bank account. Now there is something about test payments, but so far there haven't been any. How long do I have to wait?

Hello @kabel-onkel and thanks for your question! Verification via test payment is a good alternative if you don't want to use your bank login details or upload a bank statement.

We send you two test payments with small amounts, which usually show up in your bank account within 1 to 3 business days. As soon as the test payments have been received in the bank account, you will receive a reminder email 🙂.

Best regards
Miriam

community-team@ebay

OP4 years ago

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Hopefully the date didn't cause any confusion 😅

bootyooty

·4 years ago

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Hey 😉 since nobody dares to, at least one post from me.

Why didn’t ebay actually introduce a Q&A session like this already in May this year? That would have answered a lot of questions here about payment processing 😎

steffi@ebay

Admin4 years ago

Community TeamView listings

@bootyooty wrote:

Morning 😉 since no one dares to, at least a post from me.

Why didn’t eBay actually introduce such a Q&A session back in May this year? That would have raised a lot of questions here regarding payment processing 😎

Hello @bootyooty - very good point. I think we learned something again there (which actions are more important for the community and what can still wait) - but better late than never 😅 - or so I hope!