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🗨 Welcome to the general eBay Q&A session on 30/03/22
Hello everyone!
Thank you very much for taking part in the eBay Q&A with the eBay Community Team.
Since we don't have a specific topic this week, please feel free to ask your general buying or selling questions here. To help us answer your questions faster, please post one question per post. Of course, you can post as many questions in the eBay Q&A as you like - in fact, we encourage it!
The Q&A will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we will still make sure to answer any questions that may remain unanswered – please give us a little time for that 🙏.
To ask your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM. The format of the eBay Q&A reflects the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later in the chronology and thus further down.
Questions that we can't answer directly during the hour will be handled by us with a link to the answer.
If you unfortunately missed the eBay Q&A, we'd be happy if you posted your question directly in the Community, or simply wait until the next Q&A.
Kind regards
Your eBay Community Team
passionepassato
·4 years agoJust a general question that doesn’t need to be forwarded. Maybe it can be answered directly too.
How much criticism can Ebay take?
Because I had a 3-day gag order and would like to know whether in the future I only need to hold my tongue a little or maybe a whole Leitz binder? I didn’t insult anyone. Just stated my opinion in threads. I don’t even know exactly what the reason for the violation was. I thought we’re in Germany here and have freedom of speech, or are we now living according to Iranian guidelines? This isn’t a malicious post from me either, I’d just like to know whether here it’s better to swallow everything or whether, as is customary in a democratic free state, a statement remains free of sanctions.
In my opinion, a forum is exactly there to discuss things with different parties. If you’re only allowed to post daisies and hearts here, it’s not really a forum !!
vlg
Jeanette
steffi@ebay
Hello Jeanette ( @passionepassato ), if you have questions about a suspension and the reason isn't entirely clear to you, please send me a personal message so I can address it. Otherwise, these rules apply to all members here, so that we can have a good exchange with each other.
passionepassato
·4 years agoHi Steffi, I wanted to ask publicly so that everyone else can understand it too.
The reason for my ban was only described in very general terms. However, I can tell which post was deleted. I know the rules and didn’t break them either, at least as far as I can tell. No names, no insults, or anything else that could justify a three-day ban. But oh well, this only showed me that you’re not really open to criticism. I had a lot of time to think over those three days. You know where you stand, what you’re worth, and how I’ll be writing here in future. I don’t need to say any more. Still, thanks for your post.
best regards
steffi@ebay
@passionepassato, as already written, I unfortunately can’t discuss your ban publicly with you here. Feedback and criticism are important and valuable to us, because that’s the only way we can improve. But of course it always depends on how you express it.
robustmetall2015
·4 years agoQuestion about the new customer invoice template - available as of today, the old one is no longer available
Why does the new invoice template only provide my buyer address and not a phone number or email address for contact? I’d like to add that, but it’s not possible. The point is, in case of problems, to encourage the customer to contact me as the seller first and not open a case on E-Bay straight away. Many buyers don’t know how to find my contact details as the seller in my listing and prefer to look for the invoice first.
miriam@ebay
Thanks for your feedback on the new invoice document, which is now available globally to all sellers @robustmetall2015. While we understand that straightforward contact with you sellers can be necessary in some cases, we of course also want to ensure that issues are addressed directly via our platform and that communication primarily takes place through our messaging system. Only then can we be brought in if, in the end, no agreement can be reached. In addition, we of course also want follow-up orders to be processed via eBay 😉.
For you, there is the option to use the note field on the invoice to point to contact via eBay.
We are still collecting your reactions to this change and I have taken note of your criticism. Thank you very much for that! 🙂
Best regards
Miriam
fanja66
·4 years agomiriam@ebay
Hello @fanja66 and glad that you're joining in with your question 🙂.
In our shipping conditions, we state that sellers may generally only charge the actual amount they pay to the shipping company. However, you can charge a small fee for the packaging and the time you need for shipping.
It is important that the listing includes all relevant shipping information and fees, so that buyers can clearly see how the shipping costs are calculated before they buy the item. In addition, you should ship using the shipping option selected at checkout.
The shipping costs that may be considered too high are generally not refunded retroactively. But please keep the points I mentioned in mind for future sales 🙂.
We wish you many more successful eBay transactions!
Kind regards
Miriam
perfect-sally
·4 years agoAny news regarding the new shipping services starting April 4?
Anonymous User
·4 years agoHello @community-team@ebay
The help page "Cash on delivery shipping for sellers"
should be deleted at some point.
Or can you offer cash on delivery now?
https://www.ebay.de/help/selling/shipping-items/versand-per-nachnahme-fr-verkufer?id=4367&st=3&pos=1&query=Versand%20per%20Nachnahme%20f%C3%BCr%20Verk%C3%A4ufer&intent=Versand%20per%20Nachnahme&context=DEFAULT_BUYER&lucenceai=lucenceai&docId=HELP1143
Regards
patrick@ebay
Hello @Anonymous ,
to you as well, I already discussed the topic with booty in another thread, it’s already in progress.
Best regards
Patrick
miriam@ebay
Unfortunately, we don’t know anything about it at the moment, @perfect-sally. So far, we’ve only received your follow-up questions about these changes, which we keep passing on.
Best regards
Miriam
perfect-sally
·4 years agoIt’s now been weeks, or rather months, since I repeatedly asked or reported the following: still having to log in again when you want to view the purchase details. Sometimes it actually works without logging in again, but far too often it doesn’t! And it’s always brushed off with: we can’t reproduce it! I can reproduce it because it’s the same thing every day!
Examples: on 27/03/2022 I won 7 auctions throughout the day and evening. Won – paid immediately – with EVERY item I had to log in again to get to the purchase details so I could print them out. So that’s not normal.
miriam@ebay
Hello @perfect-sally and thanks for bringing your experience up again on this topic. We have repeatedly forwarded this behavior you and a few other members described for internal review in the past, but we can’t share any further findings on it.
In most cases, this security measure is related to your browser settings, which we can neither control nor influence. As before, I’ll pass your report along again and would get back to you here again if there’s any further information on it 👍. For safety, could you please send me the operating system and browser version you’re using once more? Thanks!
Best regards
Miriam
perfect-sally
·4 years agoIt happens in all the browsers I use: Firefox, Opera, IE, Edge
and on both operating systems, Windows 7 and 10. Before my first report, everything was fine and no settings were changed; only the browsers were naturally updated and the previous settings checked.
Anonymous User
·4 years agohttps://community.ebay.de/t5/Zahlungsabwicklung-bei-eBay/Ebay-beh%C3%A4lt-Monate-lang-Geld-ein/m-p/4557733#M24405
What happens to the money? It doesn’t belong to eBay anyway!
miriam@ebay
Hello @Anonymous! I have already replied in the linked topic, and some tips from you have already been given to the person asking the question. The money is held until the statutory period has expired.
eBay must be able to confirm users' identities to ensure that all regulatory requirements are met. To make trading on eBay even safer, we verify members' contact details from time to time before they can continue buying or selling on our website.
Best regards
Miriam
community-team@ebay
Welcome 😊
perfect-sally
·4 years agoWhy is the ebay help so outdated and showing answers that haven’t been correct for a long time? For example, when I enter buying by cash on delivery, ebay shows me the instructions for how it’s supposed to work.
patrick@ebay
Hello @perfect-sally ,
that's already on the table. The pages are edited at different intervals and, of course, we also draw attention to the pages through you.
Best regards
Patrick
Anonymous User
·4 years ago................................................................................................
If you’re introducing a new payment process, then you’d also have to
change the related help pages beforehand and not 1 year later.
Regards