💬 Welcome to the general eBay Q&A session on 30/11/22 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please feel free to post your general buying or selling questions here.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

12 comments

steffi@ebay

Admin3 years ago · Edited

Community TeamView listings

The @community-team@ebay would like to thank you for your questions today. If any questions still come up that you'd like clarified before the next eBay Q&A session, please start a new topic for that and tag the eBay Community Team like this:

@patrick@ebay

@miriam@ebay

and me for all eBay Community-related questions

@steffi@ebay

Of course you can also ask me questions about your community account or the Community itself via a @steffi@ebay

perfect-sally

·3 years ago

View listings

Apparently, for a little while now you can upload 24 images to the listing instead of just 12. I can’t say how long exactly. However, I only noticed this by chance when I wanted to list an item. Otherwise, apparently nobody knew anything about it either.

Only 2 days ago did I receive a notification from eBay saying that this is now possible.

Why is eBay communicating this so late and nobody knows what’s going on?

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Apparently, for a little while now you can

upload more than just 12 images to the article. I can't say for how long exactly. However, I only noticed it by chance when I wanted to list an article. Even then, apparently nobody knew anything about it.

Only 2 days ago did I receive a notification from eBay that this was now possible.

Why does eBay communicate this so late and nobody knows anything?

Hello @perfect-sally! In fact, this new feature came shortly after the wish for more photos for free upload was expressed in one of our Q&A sessions. Please also see my revised answer from 11/11/2022 here.

Since it can take a little while for global updates to become available in all eBay accounts, we didn't want to announce this improvement too hastily. But it's definitely a positive change, right? 😉

Best regards

Miriam

mexx1804

·3 years ago

View listings

Hello, I'm receiving messages from eBay forwarded to my Gmail account. However, when I reply in Gmail, the messages are sometimes not shown to the eBay recipient and also not in my eBay messages? Thanks for any info. Best regards, U. Kehr

miriam@ebay

Admin3 years ago

Community TeamView listings

@mexx1804 wrote:

Hello, I receive messages from eBay forwarded to my Gmail account. However, when I reply in Gmail, the messages sometimes are not shown to the eBay recipient and also not in my eBay messages? Thanks for some info. Best regards, U. Kehr

Hello @mexx1804! Here are a few tips for you: When replying to messages from your email program, please do not add any additional email addresses in CC and reply directly to the inquiry email. In addition, it is important not to remove the reference number in the email. If these steps have been followed and this behavior still occurs for you, please report it via our customer service.

Please also note that messages sent through the messaging system on eBay are routed via eBay servers. For the purposes of fraud prevention and preventing violations of the terms and conditions, it may be that the contents of some messages cannot be transmitted for these reasons.

Kind regards

Miriam

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome 🤗 today Miriam is handling eBay questions and I’m in charge of community questions.

perfect-sally

·3 years ago

View listings

Hello 🙂

Recently, bids are being canceled much more frequently with the note that the item has been damaged or is no longer available. The number of cancellations has increased significantly and, of course, this annoys the other bidders as well as me. Sellers face no consequences whatsoever, so depending on the level of bidding interest, or lack of it, the auction is simply canceled. What does eBay plan to do about this in the future???

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Hello 🙂

Lately, bids have been canceled much more often with the note that the item was damaged or is no longer available. The number of cancellations has clearly increased and, of course, it annoys the other bidders and me as well. Sellers face no consequences at all, and so depending on the amount of bidding activity or, if there is no bidding activity, the auction is simply canceled. What does ebay plan to do about this in the future???

Hello @perfect-sally! It is understandable that this behavior can be annoying. Even though the number of canceled bids does not appear to have any impact at first glance, we do take this into account in case of suspicion when reviewing sales activities.

Some sellers prefer to complete transactions only with members they trust, for example those who do not have any unpaid items.

If an auction ends early because, for example, the item is damaged or not available after all, then after the first violation a corresponding fee in the amount of the final value fee is charged if there was at least 1 bid at the time of ending.

Kind regards

Miriam

perfect-sally

·3 years ago

View listings

If I had 2 unpaid items or notices, and the seller had stored that in their settings, I wouldn’t be able to bid anyway. And if there are no notices in the account, then the seller also doesn’t know how reliable the buyers are when it comes to paying.

The fact is that recently auctions that have already received bids are very often being canceled out of the blue for some flimsy reason! That can’t be the purpose of auctions and it’s not in eBay’s interest.

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

If I had 2 unpaid items or notes, and the seller had stored that in their settings, I wouldn’t be able to bid anyway. And if there are no notes in the account, then the seller also doesn’t know what the buyers’ payment behavior is like.

The fact is that, lately, auctions that have been bid on are very often canceled out of the blue for some flimsy reason! That cannot be the purpose of auctions and is not in eBay’s interest.

I’ll take your criticism as an opportunity to revisit the issue of bid removals internally once again. Thank you very much @perfect-sally! 🙂

Kind regards
Miriam

Anonymous User

·3 years ago

@miriam@ebay wrote:
@perfect-sally wrote:
Hello 🙂

Lately, bids have been canceled much more often with the note that the item was damaged or is no longer available. The number of cancellations has clearly increased and, of course, annoys the other bidders and me too. Sellers face no consequences anyway, so depending on the bidding activity or the lack of it, they just cancel the auction. What does eBay intend to do about this in the future???
Hello @perfect-sally! It is understandable that this behavior can be annoying. Even if the number of canceled bids does not have any impact at first glance, we do take this into account in suspicious cases when reviewing selling activity.

Some sellers prefer to complete transactions only with members they trust, for example those who do not have unpaid items.

If an auction ends early because, for example, the item is damaged or no longer available after all, a corresponding fee in the amount of the final value fee is charged after the first violation, if there was at least 1 bid at the time of ending.

Best regards
Miriam

................................................................................................................

Ah, that’s why there are so few bidders here who have hundreds of bid retractions.

miriam@ebay

Admin3 years ago

Community TeamView listings

@Anonymous wrote:

@miriam@ebay wrote:

@perfect-sally wrote:

Hello 🙂

Lately, bids have been canceled much more often with the note that the item was damaged or is no longer available. [...]

Hello @perfect-sally! It is understandable that this behavior can be annoying. Even if the number of canceled bids does not seem to have any impact at first glance, we do take this into account in cases of suspected violations when reviewing selling activity.

[...]

................................................................................................................

AHA, that’s why there are so few bidders here who have hundreds of bid cancellations.

Hello @Anonymous! On the buyer side, it looks different - the misuse of bid retractions with the aim of manipulating the bidding process is clearly not permitted, and information about bid retractions is also noted in the feedback profile.

This includes in particular any manipulation of the bidding process aimed at determining the maximum bid of the current highest bidder or revealing the reserve price.

If we observe patterns of very frequent or invalid bid retractions among buyers, we take far-reaching measures. These are not always immediately understandable to outsiders.

Best regards

Miriam