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💬 Welcome to the general eBay Q&A session on 3/08/22 at 2:00 p.m.
Hello everyone and ❤️-ly welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to post your general buying or selling questions here.
To help us answer your questions more quickly, we ask you to choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - in fact, we encourage it!
The Q&A session stays open until 3:00 p.m. After that, it will be closed to further questions. Of course, we will still make sure to answer any questions that may remain unanswered – please give us some time for that, as we often need to ask other colleagues for support to get the correct answer for you.
To publish your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.
The format of the eBay Q&A session mirrors the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community or simply waited until the next Q&A session.
Kind regards,
Your eBay Community Team
miriam@ebay
Thanks for your questions, and we’ll be back for you next Wednesday! If, in the meantime, you need our support with eBay questions, feel free to @mention us in the respective topics 🤗.
Simply type the @ symbol and then write the respective eBay name. As soon as it appears in the dropdown menu, you can click on it and the mentioned person will receive a notification.
Best regards
Miriam
unitedprint
·4 years agoHello 🙂
We would like to send an automatic order confirmation after a sale. In addition to the purchase confirmation sent by ebay.
Where can you create this in the ebay account and save it so that it is sent automatically?
Or is that not possible?
Thanks and best regards 🌻
patrick@ebay
Hello @unitedprint ,
since eBay already does this and doesn’t offer/use a duplicate option, something like that would only be possible if you use a third-party provider for marketing tools. Unfortunately, I can’t name or recommend one, though there are several for such requests.
Best regards
Patrick
Anonymous User
·4 years agoHello @community-team@ebay
The guidelines say >
When you list your item, you must specify its condition. Condition descriptions vary depending on the item category. Determine your item's condition using the following tables.
.........................................................
That's not right at all!
There are categories where I don't have to do that either, e.g. antiques & art
There are 3,441,130 results there that have “No information” as the item condition
Also, I don't think it's right that you can list new goods in e.g. antique furniture
Can antique furniture be new? (7,656 results)
Or were there digital watches in ancient times?
https://www.ebay.de/itm/284916822970?hash=item42565db3ba:g:QAkAAOSw6zpi5KNK&amdata=enc%3AAQAHAAAA0IC%2BO9W9qvwXIGP57DQI81WIJ7wdSvJZVWwmZaoe3sSImJz75LQBBv7xPBwXZMLTyvo%2BuBWDKZ%2FOTX8wRdraVfF74p6rgA2ZczOMZsUiXl%2BmGxt1Xx8FyhWEIlNq7urkKS%2ByNEOpuMO8ErXR%2FOvhl8zlm4HHzlgfQKRm19Gzq65Q3vkvpZ3%2Bnqe0vXn5gUM2IdkBde71yRu%2BySJWQNwoMAjvytgFiY8LvH2N7Vqmx2MeDbvsRcXLR2i8HmqwpRPkZb7oFJn9te%2BmAq56Xn14Qzo%3D%7
Regards
miriam@ebay
Hello @Anonymous! To improve the visibility of listings on eBay and especially on mobile devices (filter functions), the specification of certain item specifics is mandatory; further mandatory specifics will follow.
Let me take up your suggestion and ask the responsible teams why the condition description "New" is still selectable specifically in the antiques category; I will also point them to the results you found with the item condition "no information". The reported digital watch was listed in the wrong category; we’ll take care of it.
In the new listing form, the following item conditions will be selectable for all items in future:
The field “Condition description” is optional; up to 1,000 characters can be entered. Thanks for sharing your observations with us, very valuable! 🙂
Best regards
Miriam
aisyd_90
·4 years agohttps://www.ebay.de/usr/lqjuan99/
I find this new shop view for app users very concerning, apart from the fact that this one in particular is horrendous to look at. Why is no information about the item location and the seller's registration location in Hong Kong displayed clearly? And why does shipping from Hannover take 7 - 9 days and the goods have to go back to Hattersheim according to legally insufficient data? Not even an imprint on the shop page!
miriam@ebay
We appreciate you sharing your thoughts with us here, @aisyd_90. Please feel free to use the survey "Do you like our profiles?" at the end of each profile page to give feedback to the teams involved.
You will find the sellers’ location in the Info tab in the future. With a click on a rating or the blue button "View all reviews" you will get to the familiar review profile 🙂.
Please note that sellers based in Germany may have to comply with different legal obligations than sellers from abroad (outside the EU).
Best regards
Miriam
miriam@ebay
Hi! @patrick@ebay and I are, as always, looking forward to your questions, which you can now ask us as part of our weekly Q&A session 🤗.
Best regards
Miriam
aisyd_90
·4 years agoJust a quick heads-up:
https://community.ebay.de/t5/Zahlungsabwicklung-bei-eBay/Ebay-Erl%C3%B6se-Auszahlung-bisher-nicht-erfolgt/m-p/4600278#M26081
https://community.ebay.de/t5/eBay-Fragestunde/Willkommen-zur-allgemeinen-eBay-Fragestunde-am-20-07-22-um-14-00/td-p/4599332/page/2
aisyd_90
·4 years agoThe one mentioned here last week is still online, moved from Switzerland to Berlin:
https://www.ebay.de/sch/bozhounahuinetwor-0/m.html?item=204033966294&rt=nc&_trksid=p2047675.m3561.l2562
https://www.ebay.de/sch/bozhounahuinetwor-0/m.html?item=204033966294&LH_Complete=1&rt=nc&_trksid=p2046732.m1684
Great consumer-friendly WRB! Item way too cheap.
"}]} 1}]patrick@ebay
Hello @aisyd_90 ,
thanks very much for the hint, but actually this format is intended for something else. So not a reporting hour, but a question hour. It would therefore be great if you could ask us a question instead and report the seller / item via the reporting function 😉 We’re happy to take a look at it after the question hour, if time permits. Unfortunately, we can’t give you any feedback regarding eBay’s processes or procedures.
Best regards
Patrick
miriam@ebay
Hello @aisyd_90 and thanks for these two links! Since 21/07, we haven’t received any further reports of payout delays from sellers with ING-DiBa accounts. What can we do for you? Are you currently affected by a payout issue?
Best regards
Miriam
aisyd_90
·4 years agoNo thanks, I don't want to give eBay power of attorney over my bank. For me it's goods in exchange for real money, not virtual money that might disappear again.