💬 Welcome to the general eBay Q&A session on 31/01/2024 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a special topic this week, please feel free to ask your general buying or selling questions here (please not topics already covered by other members).

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Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

20 comments

elsinghorststahlundtechnikgmbh

·2 years ago

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Second question on the topic of pickup:

we would like to have the pickup acknowledged via our own delivery notes, which according to the seller portal constitutes a permitted handover process.

Do the orders absolutely have to be confirmed with the code, or can they remain like this in the order overview?

Once again: many thanks & best regards!!

miriam@ebay

Admin2 years ago

Community TeamView listings

@elsinghorststahlundtechnikgmbh wrote:

Second question about pickup:

we would like to have the pickup acknowledged using our own delivery notes, which according to the seller portal is a permissible handover process.

Do the orders have to be confirmed with the code, or can they just stay in the order overview?

Once again: thank you very much & best regards!!

Hello @elsinghorststahlundtechnikgmbh! We know that commercial sellers with an eBay Shop often cannot provide the technical infrastructure needed to perform a QR scan (no mobile phone in the system and many employees). That is why, as a rule, we accept the buyer's signature as proof of pickup.

Accordingly, there should be no problems if the orders remain in the overview 🙂. For safety, I’ll ask again for you and update my reply here by early next week.

Best regards

Miriam

miriam@ebay

Admin2 years ago

Community TeamView listings

And with that, we’ll end the Q&A session for today. If you need support from eBay before the next Q&A session, feel free to @mention us in the relevant topics.

Best regards

Miriam

elsinghorststahlundtechnikgmbh

·2 years ago

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Hello everyone,

yesterday we placed a test order to test personal local pickup.

We were able to successfully set up the pickup setting in our shipping settings.

Purchasing a test item via one of our private eBay accounts for pickup was also successful so far.

From the buyer’s perspective, the following thank-you page was displayed after the successful purchase:

2024-01-30 13_37_12-2024-01-30 09_00_37-Einstellungen.png ‎- Windows-Fotoanzeige.png

Where can I enter the full pickup location as the seller in the seller area? We would also like to inform the buyer about the pickup location there.

Thanks in advance & best regards!!

miriam@ebay

Admin2 years ago

Community TeamView listings

@elsinghorststahlundtechnikgmbh wrote:

Hello everyone,

yesterday we placed a test order for local pickup to try it out.

We were able to successfully set up the pickup option in our shipping settings.

Buying a test item through one of our private eBay accounts for pickup was also successful.

From the buyer’s point of view, the following thank-you page was displayed after the successful purchase:

Where can I, as the seller in the seller area, enter the full pickup location? We would also like to inform the buyer about the pickup location at this point.

Thank you in advance & best regards!!

Hello @elsinghorststahlundtechnikgmbh and thanks for your question! Through the item location, your customers already know which area the item can be picked up in. After the purchase, you can clarify directly with the buyer where and when the handover should take place, and we recommend getting in touch directly for that.

We are currently collecting your feedback on the topic of pickup in order to further improve the user experience in the future - I’ve just passed your suggestions on to the project team - thank you for that! 🙂

Best regards

Miriam

itec_93

·2 years ago

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eBay's AI has really done a number on me again.

I sent a buyer a return label to the eBay email address.

Then on Saturday I received a message from eBay saying that my email could not be sent because I should please follow the communication guidelines and not send promotional emails.

You really have to wonder what else is going wrong at eBay.

First the closing of the post about action against private sellers operating commercially (which eBay now indirectly admits they don't care about, since we're not supposed to discuss it anymore), and then blocking ordinary emails.....

miriam@ebay

Admin2 years ago

Community TeamView listings

@itec_93 wrote:

eBay's AI really did a great job on me again.

I sent a return label to the buyer via the eBay email.

Then on Saturday I received a message from eBay saying that my email could not be sent because I should please adhere to the communication guidelines and not send promotional emails.

It really makes you wonder what else is going wrong at eBay.

First the closing of the post about taking action against private commercial sellers (which eBay is now indirectly admitting they don't care about, since you're no longer supposed to discuss it) and then blocking ordinary emails.....

Hello @itec_93! My first recommendation to you is to familiarize yourself with the automatic processing of valid return requests. That would save you time and make one or two steps easier - the return label would then be sent automatically to your customers.

We will take a look at the specific order to check why the email, including the attachment, could not be delivered. I will then write you an email to which you should reply with the affected order number, screenshots of your message and the error message, etc., so that we can investigate.

Referring to our announcement yesterday on the notice board: We know that our decision meets with incomprehension from some of you. Please note: We no longer tolerate publicly putting other members on the spot and we are committed to ensuring that our sellers' reputations are not damaged. Nevertheless, we will of course continue to make sure that we keep an eye on the selling activities and, if necessary, ask them accordingly to mark the eBay account as commercial.

However, only a legal advisory service can make a final assessment of whether trading is commercial or not, and the information available through our marketplace is not always sufficient for a conclusive review. Further information can be found in our legal portal.

Kind regards

Miriam

screamlouder

·2 years ago

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Probably the last point I’d like to bring up.

Under advanced search, it seems there is only one way to display a specific country or continent. It would be desirable to have more choices here as well, such as worldwide except country/countries/continent.
I’d like to search only a certain part of the world. I’d like to enter worldwide except USA, but that apparently isn’t possible.
For example, Europe and Asia as a search or Europe and USA
These combinations seem to be missing.

miriam@ebay

Admin2 years ago

Community TeamView listings

@screamlouder wrote:

The probably last point I’d like to address.

Under advanced search there only seems to be an option to display a specific country or continent. It would be desirable to have more choices here as well, such as worldwide except country/countries/continent.
I’d like to search only a certain area of the world. I’d like to enter worldwide except USA, but that doesn’t seem possible.
For example, Europe and Asia as a search or Europe and USA
These combinations seem to be missing.

Thank you for sharing this request with us too, @screamlouder - I want to make sure that we make an effort to ensure your suggestion ends up in the right place 🙂.

Best regards

Miriam

screamlouder

·2 years ago

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thank you very much

screamlouder

·2 years ago

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The 3rd point would be.

When I go through the listings, I naturally keep getting the ones I've already seen too. It would also be great if there were more flexibility in the displayed offers, by allowing me to hide some items that no longer interest me, so they wouldn’t be shown again in a new search. You should also be able to hide certain sellers.

I find it very tedious and time-consuming to browse through items I’ve already seen and checked and that I’m not interested in.

I think the function would be great. More options for each item and seller, such as boxes you can tick, e.g. no longer show - hide seller - hide all items from seller or no longer show - interested or that you also have a box you can click to create a new folder so you can name it yourself or add the item to an already existing folder.

Maybe these ideas will also meet with approval from other eBay users. I've been using it since 1999 and can see what I might need in use. I also see how other websites and apps are structured and wish for some things for eBay.

miriam@ebay

Admin2 years ago

Community TeamView listings

@screamlouder wrote:

The 3rd point would be.

When I go through the listings, of course I also always get the ones I’ve already seen. It would also be great if there were more flexibility in the offers shown, so that I could hide some items that no longer interest me, so they wouldn’t be shown again when I search again. Certain sellers should also be hideable.

I find it very tedious and time-consuming to go through items I’ve already seen and checked and that I’m not interested in.

I think the function would be great. More options for each item and seller, like boxes you can tick, e.g. don’t show anymore - hide seller - hide all items from seller or don’t show anymore - interested or that you also have a box you can click to create a new folder, so you can name it yourself or add the item to an already existing folder.

Maybe these ideas will also find approval among other eBay users. I’ve been around since 1999 and can see what I might need in use. I also see how other websites and apps are structured and would wish for some things for eBay.

Wow - thanks also for this suggestion, and it’s great that you’re taking so much time to share your thoughts with us here on how eBay could get even better.

The suggestions we receive through the community are an important factor in decisions about the дальней further development of the eBay marketplace. Nevertheless, we of course also have to point out that we can’t always implement every wish directly, since there are several factors involved in decision-making.

I think it’s great that you obviously enjoy using eBay so much, and I’d like to thank you for the great ideas, @screamlouder! 🙂

Kind regards

Miriam

screamlouder

·2 years ago

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The other thing is.

It would be great if you could sort your watchlist better.
I’d really like to decide for myself which folders I can create and what I save in them from the watchlist. I can’t sort the current watchlist according to my categories or keep things apart. More options in this area would be great.

miriam@ebay

Admin2 years ago

Community TeamView listings

@screamlouder wrote:

The other thing is.

It would be great if you could sort your watchlist better.
I would really like to decide for myself which folders I can create and what I save in them from the watchlist. I can’t sort the current watchlist according to my categories and keep things apart. More options in this area would be great.

Hello @screamlouder - I’ll take this suggestion along as well, even if so far I haven’t had the feeling that other members who comment on this here in the community want more than what is offered.

Because up to 98 watchlists can be created and up to 20,000 different articles can be added to them, there are already quite a few options here to keep your desired articles separate. Incidentally, jeach list can contain up to 300 articles.

But: Every suggestion is welcome and it would be great if there were even more organizational options for the watchlist in the future 🙂.

Best regards

Miriam

screamlouder

·2 years ago

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Dear Miriam, good day.

This is my first time here and I’m not quite sure yet how it works.

I have a few concerns I’d like to share. First, I’m referring to the search function on eBay.
It would be helpful if there were a function that would let you start an image search. I upload a photo and eBay searches for it in the current listings. I can’t find this function on the eBay website.

miriam@ebay

Admin2 years ago

Community TeamView listings

@screamlouder wrote:

Dear Miriam, good day.

This is my first time here and I still don’t exactly know how it works.

I have a few concerns that I’d like to share. First, it’s about the search function on eBay.
It would be helpful if there were a function that lets you start an image search. I upload a photo and eBay searches the active listings. I can’t find this function on the eBay website.

Hello @screamlouder and it’s great that you’re joining in today. Welcome to our community! I think your suggestion is great - this function would definitely be useful. After the Q&A session, I’ll share your thoughts with the people responsible.

Our platform is continuously being developed and we are committed to implementing new technologies and improving the user experience for everyone. While we’re keeping an eye on whether your request *for the desktop version can be implemented in the future, I’d recommend, in line with your question, our new podcast episode on artificial intelligence at eBay and in online retail.

Update 6.02.2024: While preparing your improvement suggestion, I noticed that image search like this already exists in the eBay app and works great - you can also search by barcode - I also wrote more detailed instructions about it here last year. Feel free to give it a try 🙂.

Best regards

Miriam

miriam@ebay

Admin2 years ago

Community TeamView listings

Welcome to a new Q&A session - today once again with yours truly 🤗.

Best regards

Miriam

petersmodellbahnstuebchen

·2 years ago

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Hi @miriam@ebay

since I intend to restructure my involvement a bit in the future, I have a few questions about the shop subscriptions. I do know that you should only ask one question per post here, but I'll try anyway, since they are all related:

1. Is it possible to open several shops with one user account?

2. If not, is it possible to register multiple users with one email account?

Thanks and best wishes from the Baltic Sea

Peter

miriam@ebay

Admin2 years ago

Community TeamView listings

@petersmodellbahnstuebchen wrote:

Hi @miriam@ebay

Since I’m planning to restructure my involvement a bit in the future, I have a few questions about shop subscriptions. I do know that you’re supposed to ask only one question per post here, but I’ll give it a try anyway since they’re all related:

1. Is it possible to open multiple shops with one user account?

2. If not, is it possible to register multiple users with one email account?

Thanks and best wishes from the Baltic Sea

Peter

Hello @petersmodellbahnstuebchen! Well then, let’s not be too strict and turn a blind eye 😉.

So, there is only one shop per eBay account; it is not possible to run multiple country-specific eBay shops. You can also use one email address for only 1 eBay account (unless it is a guest account) - you probably already know about the existing options regarding Multi User Access; quite a bit changed there before the end of the year - New permissions for account access for multiple users.

Best wishes

Miriam

screamlouder

·2 years ago

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Hello Miriam,

I’ve apparently asked 4 questions now. I hope that was right 🙂
Regards

Alex