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Welcome to the general eBay Q&A session on 31/07/2024 at 2:00 PM
Hello everyone and ❤️ welcome to the eBay Q&A session with the eBay Community Team.
As we don't have a special topic this week, please feel free to ask your general buying or selling questions here (please not topics that already exist from other members).
To help us answer your questions more quickly, we ask you to choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - in fact, we want you to!
The Q&A session will remain open until 3:00 p.m. After that, it will be closed for further questions. Of course, we will continue to make sure that all questions that may still be unanswered are answered – please give us some time for that, as we often have to ask other colleagues for support to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.
The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective answer. This quote and the answer appear later chronologically and thus further down.
IMPORTANT: even though we use the format of the discussion forum, the Q&A session is separate and solely for individual members' questions only and not to start discussions - please use our discussion forum.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community or simply waited until the next Q&A session*.
Kind regards,
Your eBay Community Team
steffi@ebay
the @community-team@ebay would like to thank you for the Q&A session on Wednesday. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic and tag the eBay Community Team as follows:
@miriam@ebay
@patrick@ebay
and me for all eBay community-related questions
@steffi@ebay
Also our Community Support Team is there for you too; feel free to add them to your private friends list so you can see at a glance who is online.
mmstore74
·2 years agoHello @steffi@ebay and @miriam@ebay
my question today,is it also planned for the near future to print out an invoice via the app or can that already be done and I just don't know about it 😁?
miriam@ebay
Hello @mmstore74! Unfortunately I have to ask a follow-up question here, do you mean the eBay invoice or the invoice from a seller when you buy something on eBay?
Best regards
Miriam
mmstore74
·2 years agohello @miriam@ebay the Ebay invoice for the customer when I sell something
miriam@ebay
Thanks @mmstore74! In the mobile version via your browser, downloading the invoice definitely works; in the app, the function is currently still not visible. We just tested Android, and it should be the same for iOS. We’ll definitely take your suggestion along with us, though. In the meantime, you can work around this via your mobile browser 🙂.
Best regards
Miriam
brauchbarggmbh
·2 years agoHi dear Steffi,
my first question is about promotions. Let's say I have a discount promotion running for various items (20% discount, crossed-out price) and also send a voucher code to customers. Can these discounts be combined by customers? How could I exclude that? For example, that the voucher code only applies to non-discounted goods?
Thanks a lot
steffi@ebay
Hello @brauchbarggmbh, normally we always tell members that "discounts" cannot be combined, but I'll check with my colleague to be on the safe side, as he knows this 100%! One moment please.
mmstore74
·2 years ago@steffi@ebay I’d also be interested in knowing if, for example, I offer a voucher code and then send a potential customer a price proposal, whether they could still redeem the voucher code as an additional option?
steffi@ebay
Hello @mmstore74, please see my answer here. Hope it’s helpful.
mmstore74
·2 years agoyes thanks @steffi@ebay ,they overlapped 😁
steffi@ebay
I think Johanna @brauchbarggmbh, I found your answer on our help pages!
You can combine coupons with price discounts and shipping discounts. However, combining them with other promotions, e.g. quantity discounts and multi-buy discounts, is not possible.
If multiple promotions are available for an item at the same time, buyers will receive the best discount each time. If an item is sold based on a buyer's or seller's offer, the offer takes precedence and the coupon cannot be applied.
So you can combine coupons with shipping discounts - but not with anything else, since when multiple promotions are running at the same time, only the best discount is always applied.
Does that help?
brauchbarggmbh
·2 years agoGreat, that helps and makes sense! Many thanks for your support 🙂
steffi@ebay
We are ready 🙂
brauchbarggmbh
·2 years agoMy second question is about sneaker authenticity verification. We want to sell very well-preserved sneakers on eBay that are traded used for <100€. We have carried out all possible authenticity checks on our end, but we are not experts. If we list the sneakers online and, after the sale, the authenticity check reveals that they are counterfeit, would we have to expect consequences in that case?
miriam@ebay
Hello @brauchbarggmbh and thanks for your question! Your item will be sent back to you if the item cannot be verified as authentic or if the item condition does not match the photos in the listing and the item description. You will not be charged for the return shipping and the buyer will receive a refund immediately. If the authenticity of the item cannot be confirmed, you must remove your listing for the item from our marketplace.
Only selected listings on eBay.de qualify for the authenticity verification service - the items must be listed in new or used condition and sell for at least 100 euros, whether as fixed-price or auction listings.
Kind regards
Miriam
brauchbarggmbh
·2 years agoMany thanks for the very helpful answer. Then we'll try our luck and hope we have a real treasure for sale 🙂
Kind regards
Johanna