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Welcome to the last general eBay Q&A session in 2024 on 18/12/2024 at 2:00 p.m.
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
As we don’t have a special topic this week, please feel free to ask your (general buying or selling questions only, please don’t use topics already posted by other members) questions here.
To help us answer your questions more quickly, we ask that you choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - we even encourage it!
The Q&A session will remain open until 3:00 p.m. After that, it will be closed to further questions. Of course, we will continue to make sure that all questions are answered, even those that may still be unanswered - please allow us a little time for this, as we often need to ask other colleagues for support in order to get the correct answer for you.
To post your question, click Reply in the bottom right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.
The eBay Q&A session format reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective answer. This quote and the answer appear later chronologically and thus further down.
IMPORTANT: even though we use the discussion forum format, the Q&A session is separate and solely for individual members' questions only and not for starting discussions - please use our discussion forum.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the community or simply waited until the next Q&A session*.
Best regards,
Your eBay Community Team
steffi@ebay
the @community-team@ebay would like to thank you for the last Q&A session of 2024 and for the many interesting questions that we were able to clarify with you this year 😍. If there are still any unanswered questions that should be answered by the next eBay Q&A session in the new year 2025, or if there wasn’t enough time for another post / reply, then please start a new topic in the Community (which is "open" 24 hours a day, 7 days a week) and tag the eBay Community Team as follows:
@miriam@ebay
@patrick@ebay
and also me for all eBay Community-related questions
@steffi@ebay
Our Community Support Team is also there for you; feel free to add them to your private friends list so you can see at a glance who is online.
rest-fest
·1 year agoHeute keine Frage.
Da es die letzte Mittwochs-Fragestunde in diesem Jahr ist, möchte ich mich auch einmal bei den ebay Mitarbeitern / Moderatoren bedanken. Ebay ist nach wie vor eine der wenigen Plattformen mit Möglichkeit zum Direktkontakt, ziemlich raschen Hilfen und Antworten.
Auch wenn ich nicht jede Woche selbst etwas zu klären hatte, auch mir nicht immer jede Antwort gleich gefällt, gehört die Mittwochrunde zur wöchentlichen Lektüre, hält einen auf dem Laufenden und gibt Hilfe und Anregung fürs Geschäft.
Daher stellvertretend ein Dankeschön von mir an die heute anwesenden Helfer: @steffi@ebay , @patrick@ebay @miriam@ebay
Ich wünsche Frohe Weihnachten, einen Guten Rutsch und ein Wiedersehen hier in 2025.
steffi@ebay
@rest-fest 😍 That makes us very happy! Also that we are challenged by you every week and can grow from your questions.
We wish you happy and relaxing holidays 🎄 and hope for many shared hours in the eBay Community💖
kamabe54
·1 year agoHello eBay team,
I ordered as a guest and had to file a complaint about the delivery.
The complaint was accepted and I have now also received an e-mail request from eBay saying that I should comply with the return deadline by 20.12.24. But the included link "Print shipping label" does not work! A prompt to log in appears and I select the option "Receive code by SMS". Then I always get the message: "Your request could not be processed due to a technical problem." I have already tried the whole thing with the option to log in with a new password - that doesn't work either.
I ask for a solution.
Martin
patrick@ebay
Hello @kamabe54 ,
As a rule, the guest account would have to be converted into a regular account for a return.
It is important that it is its own email address that is not already registered with eBay. That is probably why you are getting this error message.
There are several ways to convert your guest account into a regular user account.
Via the order confirmation page during guest checkout (Note: This option is only available if the email address for eBay was unique. If the email address is linked to another regular account, this option will not be shown. In that case, for example, you can display the registration window via the actions: contact seller or leave feedback.)
Best regards
Patrick
kaisermobile
·1 year agoHello,
I have three suggestions and questions for the coming year
1. when will address verification take place at eBay when buying? If it weren’t for DHL, the return rate would be much higher! Entering false names (undeliverable), postal codes and the corresponding towns, and the spelling in German! Can lead to negative feedback if the customer enters their address incorrectly and uses the tracking to help!
2. When will we finally be able to send PDF files with customer inquiries?
Whether it’s an invoice the customer wants, or even more importantly attachments for product safety, safety data sheets!
3. and this is the most important question - when will there be a notice field that pops up immediately for the seller, where notes must be read urgently.
In our case as a company when we buy something - the billing address on eBay is not displayed exactly and cannot be changed by eBay so that the seller can transfer the correct data into their system. Billing address is the same as shipping address, which I also receive as the seller - I don’t see a billing address!
I can send a note when ordering, but it is not read or is ignored by large companies. Some companies reject a subsequent change to the billing address, although the error is not the buyer’s fault. In the course of e-invoices, this problem will become even bigger!
steffi@ebay
Hello @kaisermobile, since in the Q&A session, due to the format, we can only answer individual questions, I would ask you to open a separate thread directly here in the Community for your three questions, so that we can focus on these questions directly. Thank you for your understanding.
mmstore74
·1 year agoHello everyone
@community-team@ebay
My question today: why is it not possible, when I want to buy letter postage (stamps) on eBay, for this to be deducted from my eBay balance like parcel labels are, instead of me only being able to pay with PayPal?
patrick@ebay
Hello @mmstore74 ,
The team is aware of this and we’ll pass it on again as well.
It’s certainly on their desk; support for using balance has been expanded little by little.
Best regards
Patrick
fiducia-shop
·1 year agoI think it's great that there's a Q&A session.
I'd like to know how the rating points are calculated.
With auctions, we have a serious problem: it is automatically marked as paid, and Concierge Team employees say that according to eBay there is no error. There isn't one on our side either, the customers can't pay and we can't do anything either. Before, it was easier; buyers could remove the paid mark.
We have also received many ratings about this topic, and there too the seller has to deal with it. We have an account manager who does nothing.
We have also listed items as defective in some cases. Buyers open SNAD cases with the same reason and how we have to provide a return label.
Goodwill removals due to ratings and defects have been abolished.
I'm looking forward to hearing back.
miriam@ebay
Hello @fiducia-shop and thanks for joining in today! We need to look into this in detail, and that takes a bit more time. You’re bringing up several points here; it would be best if we started a new topic in the discussion forum (e.g. in commercial sellers) and I reply to you in a bit more detail on the topics mentioned.
1) Automatically marked as paid: We’ll definitely look into this - but we may have follow-up questions for you so we can continue the review. If we can confirm a technical error on our side, then we can also handle the feedback received accordingly.
2) Defective items - SNAD cases with return labels - in some situations we can provide a shipping label for your customers. Do you work with our customer service in these situations? Here too, a follow-up with you would be better and a specific example item number.
Kind regards
Miriam
tueffeltofta
·1 year agoAs a seller, I've always taken care of the postage myself so far. How does that work via the eBay shipping platform? Especially the basic shipment tracking and thus seller protection up to 20 euros next year? With Prio being dropped, that would be a good alternative. Could you explain this to me a bit? Thanks a lot, Thomas
steffi@ebay
Hello @tueffeltofta, sure, this is about the DP Maxi letter which you can then use.
You can find more info about it here.
briefmarken-maasberg-de
·1 year agoHi everyone,
My question about the “25 years of eBay” anniversary:
The anniversary year is almost over,
will eBay still do something “appreciative” for commercial sellers?
e.g. a prize draw with these or similar prizes:
1x MINI Cooper Electric
3x Apple package: iPhone 15 Pro Max, MacBook Pro, iPad Pro & Apple Pencil
100x items from your watchlist worth up to €1000
Best regards,
Ralf
patrick@ebay
Hello @briefmarken-maasberg-de ,
There were several such promotions on the eBay for Business channels. There is also one currently running for commercial sellers in the community: There’s something to win! Our thank-you for your commitment in 2024
But also here
→ Facebook
→ Instagram
Best regards
Patrick
briefmarken-maasberg-de
·1 year agopatrick@ebay:
Thanks for your reply.
Obviously, I’m not able to formulate a clear question.
My question was about the anniversary "25 years of eBay".
I’m not on Facebook or Instagram and
There’s something to win! Our thank-you for your commitment in 2024
has nothing to do with the anniversary.
May I infer from your reply that nothing else is planned for the anniversary "25 years of eBay" for commercial sellers?
Yes or no?
Thanks and best regards,
Ralf
patrick@ebay
Hello @briefmarken-maasberg-de ,
strictly speaking, eBay 25 was in May and is therefore "over".
So we could also say it has already happened, and feedback on this was also passed on at that time. We also had a few topics in the community that were shared.
Best regards
Patrick
calamber2014
·1 year agoHello! I’ve listed some items with priority letter shipping that need to be changed by the end of 2024. So far, so clear. But when — and how?
As things stand today, I don’t see any option on my listing page(s) to at least set the new option “Basic tracking” as an alternative here, or to specify it as the only option right away.
So then only at the New Year’s Eve drinks?? Thanks in advance + best wishes!
miriam@ebay
Hello @calamber2014 and sorry for the long wait! You can adjust your shipping costs in the listings accordingly.
Via the eBay shipping platform you can already see the new shipping options and the eBay function "Create shipping label" (Edit 12/20/2024: has already been) updated - so still before the "New Year’s Eve get-together". Priority letters can then no longer be purchased.
I’ll take your question back to the shipping team and will add to my reply if there are any more updates. You’ll also get a PM from me so you don’t miss the update.
Update: 12/20/2024: If you switch to the advanced listing tool, you can also change the shipping method in your listings (e.g. 256691806197) in addition to the shipping costs.
Best regards
Miriam