SKIPPED: Article new after account reactivation – Special action not possible
Summary: A participant asked about the missing option to run special promotions for an item that had recently been reactivated, which was noted under the heading “SKIPPED: Item re-added after account reactivation – special promotion not possible.” There are no further details or solutions in the exchange.
Hello everyone,
In a seller account that I manage, the account was deactivated some time ago for 1–2 days due to an issue with the company name. The problem has since been resolved, and the account is active again.
I have now set up a major promotion for April. However, the items are not being taken over, and in the action manager, all products only show:
“SKIPPED: New item”
As a result, I cannot use the planned discount promotion. I will also use a coupon, but I would like to use the regular price promotion as well.
Has anyone ever had this problem? Is there a way to still unlock the products for the promotion?
perfect-sally
·4 months agoAre you writing with the account that is affected? The minimum standards that the accounts must have also apply to such actions.