Dear sellers, if you sell goods to buyers in the EU, you may need to update your repair information and communication with buyers to comply with the new EU right to repair rules. From July 31, 2026, you must offer buyers who contact you about a faulty item the choice between repair or replacement. If buyers choose a repair, the warranty period is extended by 12 months. This applies to all goods. What you need to do For general goods: If you sell goods commercially to buyers in the EU and they exercise their legal rights within the warranty period, you have the following obligations: If an item is reported as defective or not as described, you must offer buyers the choice between repair and replacement. If buyers choose a repair, the warranty period for the item is extended by a further 12 months. You must also inform buyers about this extension before the repair. We recommend that you review and update your warranty processes and published policies accordingly. For purchases made before July 31, 2026, these requirements do not apply. Additional requirements for certain products listed in Annex II: Additional requirements may apply to certain product categories listed in Annex II of the directive. These include, among others, washing machines, tumble dryers, refrigerators, dishwashers, televisions, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage products, as well as products with batteries for light electric vehicles (such as e-bikes, e-scooters, and similar devices). These requirements apply if you are a manufacturer based in the EU. If you are a manufacturer based outside the EU, a person or entity in the EU must take on the repair obligation. This is the manufacturers' EU authorized representatives or, if there are none, alternatively the importer or, if there is no importer, the sellers. For goods listed in Annex II Check the EU ecodesign requirements for your products to understand which spare parts, repair information, and services you must offer and how long they must remain available. Offer repair services for the duration of your repair obligation. Publish repair information on eBay, including details on the scope of the service, repair options, and typical repair costs. You can provide this information through seller notes, the item description, and/or the purchase confirmation email. Even if the repair obligations under Annex II do not apply to you, it is a good idea to let your buyers know who is responsible for repairs. We thank you for your support in continuously improving the buying experience on the eBay marketplace. Best regards Your eBay team Was this item useful to you? Then don’t forget to bookmark it and recommend it to others with a thumbs up.
