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New: Automatic positive feedback for successful transactions
Dear sellers,
Since November 3, we automatically leave positive feedback for sellers on eBay, provided the following three criteria are met for the transaction:
- The order was delivered on time and with tracking.
- The buyer reported no issue.
- No feedback has yet been left for the seller for the transaction.
Our goal is to provide a fair and transparent representation of the service performance of reliable sellers and to make them more visible.
No more automatic removal of negative or neutral feedback
As of November 3, we will no longer automatically remove negative or neutral feedback in the following return cases:
- The seller offered free returns, processed the return and issued a refund.
- An item was returned used or damaged, and the seller deducted an amount from the buyer's refund.
Of course, you can still request a review of feedback if you believe feedback should be removed for good reason. You can learn more about this in our feedback policy.
Here’s the eBay feedback policy
This is in line with the global guidelines for fair trade on online marketplaces.
All feedback that was removed under the previous policy will remain removed even after the new rule takes effect.
We thank you for your understanding!
Best regards
Your eBay team
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