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New: European Accessibility Act (EAA) – Accessibility of your offerings!
Dear sellers,
Starting on 28 June 2025, new accessibility requirements will apply under the European Accessibility Act (EAA) and the related national laws. These are intended to make products, services, and related information more accessible to people with disabilities in the EU. If you sell commercially something that is available to consumers in the EU, you must meet the new accessibility requirements.
At eBay, we are committed to making our platform accessible to everyone. As part of this commitment and in line with the EAA, we are making updates to help you prepare early and meet the new requirements.
Who is affected?
- In general, commercial sellers who offer products or services to consumers in the EU fall within the scope of the EAA.
- However, if you are a commercial seller with fewer than 10 employees and an annual turnover or annual balance sheet total of no more than 2 million euros (microenterprise), you are exempt from the service-related accessibility requirements, including the need to add an accessibility statement. Please note that other product-related accessibility requirements may still apply.
What you should do
To meet the requirements of the EAA and the related national laws, affected commercial sellers must:
- Add an accessibility statement to your account.
This should state the services you provide and explain how they meet the accessibility requirements.
Your accessibility statement is a public declaration. It describes your commitment to making your offers and communications accessible to all users, including people with disabilities.
For more information about what should be included in your accessibility statement and how to add it to your account, please visit our help page.
- Provide accessibility information in your listings.
If you have been given accessibility information for a product or service by the manufacturer or another party in the supply chain, you are required to include this information in your listings.
To learn how to include this information in your listings, visit our help page.
- Make sure certain product details are accessible.
The EAA and the related national laws also require that certain information, such as the manufacturer's name, be presented in an accessible format. This information is already required under the General Product Safety Regulation (GPSR). Learn more about GPSR.
Listings that do not meet the legal requirements may be temporarily hidden from buyers in the EU until the required information is added.
More information can be found in the Seller Portal.
Thank you for your support!
Kind regards,
Your eBay Team
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