Ebayplus points account cannot be accessed
Hello, I haven’t been able to access my Ebayplus points account for a few days now, or rather it tells me that 0 points are available, and no individual actions are visible.
8 comments
Hello, I haven’t been able to access my Ebayplus points account for a few days now, or rather it tells me that 0 points are available, and no individual actions are visible.
vera@ebay
·1 month agoHello @elke111960 ,
thank you very much for your post. I took a look at the eBay Plus area in your account and everything is displayed normally for me. Both the total points and the points overview. Have you also tried it on another device?
@perfect-sally thank you very much for the tag 😊
Kind regards
Vera
elke111960
OP1 month agoThanks a lot, I’ll try again later from the PC
chrissi519
·1 month agoHello @vera@ebay
I have this problem too.
On both sides, so on the eBay app and also on the PC, it only shows 0 points. However, I had already reported it to eBay (by shaking). Attached are photos of both.
chrissi519
·1 month agoI can see everything again now! So the problem has been fixed.
elke111960
OP1 month agoIt’s working again for me too
perfect-sally
·1 month agoCleared the cache & deleted cookies? Tried another browser?
elke111960
OP1 month agoUnfortunately, all without success
perfect-sally
·1 month agoOk, thanks.
I’ll mark an eBay MA, she’ll get in touch here and, if necessary, forward this to the relevant colleagues.
@vera@ebay could you please take a look? Thanks