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Questions about the community | eBay Germany

Community Help & Dialogue

Questions about the community

Created May 6, 2026

1 member

60 discussions

Hello everyone, this area is intended for your feedback on the community as well as for your suggestions around the community platform. 😊 Since this is exclusively about topics related to the eBay Community, I will move posts that refer to general eBay topics to the respective appropriate discussion forum. This way, the relevant topics can be discussed in the right place and the overview is maintained. 💛 Thank you very much for your support and your feedback! 🙌 Best regards Steffi 🌷

Topic
calevi1970
5574 View listings
Complaint
Hello everyone, is there maybe an email address for eBay where you can complain? I had a very, very bad buying experience, a case was opened, but it wasn't resolved satisfactorily
yesterday at 4:58 PMlast reply yesterday at 8:00 PM
7
Topic
der.ku20
0 View listings
Ebay konto
My son is 14 years old and he created an eBay account for himself and he sold it but he needs an eBay account and he doesn't have it what should he do
2 days agolast reply 2 days ago
1
Topic
itec-systems
5139 View listings
eBay Q&A session?
Is it actually coming back, or was it quietly discontinued with the forum update?
3 days agolast reply 3 days ago
4
Topic
gldj-htv
344 View listings
Is S*x sells allowed?
I'm currently selling my old graphics card on eBay and of course had a look to see whether others like it are being sold, and I came across a user who presents his electronics on his naked body. I'm wondering right now whether that should really be allowed on eBay...
5 days agolast reply 5 days ago
14
Topic
spiegelbild9511
1887 View listings
Buyer pays and doesn't get in touch.

Hello my dears. It's been a long time since I had to report someone for "non-payment". And now it's happened to me. Won 3 packages and now nothing. Annoying, since other bidders were on them too. Oh well.... Now my question: Before, you could open a case. Is that no longer possible? Can't find it anymore. Only report for other reasons (2 options that don't fit). Or should I just cancel the purchase (very annoying, but of course I would do it)? Don't want to provoke any trouble with the buyer, but it really bugs me. Since they were 3 clothing bundles. Thanks in advance for your help. Best regards
6 days agolast reply 5 days ago
3
Topic
stubenkram
546 View listings
Direct messages in the community
Hello! I can receive direct messages and type a reply, but I can't send the message. It's the same with Firefox and Opera. I use a laptop.
6 days agolast reply 6 days ago
13
Topic
bunzlau_scheune
58 View listings
Change shipping costs for all articles in the shop

Hello community, I have a problem with shipping. Does anyone know how I can change the shipping costs for all items in our shop? I’ve already looked everywhere, but without success. Maybe I’m misunderstanding something, since my native language is British English! I’d be very grateful for any help. Many thanks in advance! Best regards Charmaine Hello Community, I have a problem with shipping. Does anyone know how I can change the shipping costs for everything in our shop? I have searched and searched without luck. Perhaps I am misunderstanding something as my native tongue is British English! Would be most grateful for any help. Many thanks in advance!
1 week agolast reply 6 days ago
7
Topic
stubenkram
546 View listings
Post moderation in the community
Hello everyone! Am I currently under "special monitoring" 😉 or, since yesterday, does post moderation affect all members and all posts/replies, including those without image material? Yesterday I wrote a text post as a reply in a topic and soon after received the notice that my post had been approved. This morning at 6:41 a.m. I wrote another reply in this topic, which still hasn’t been approved yet. So at the moment it’s only readable by me, and that’s also why the topic still isn’t at the top, because the last post written (and presumably by now approved) by the topic starter with an image dates from yesterday evening. It was written yesterday at 11:10 p.m. I was still online at night, but I could only read this post this morning. Does this post moderation only apply to certain categories where people write, or does it apply to the entire forum?
1 week agolast reply 6 days ago
4
Topic
auktion..beendet
725 View listings
Seller is not responding
Hello, I ordered an air conditioner in June, which then arrived defective 4 weeks later. I refused the delivery and contacted the seller. It was clearly damage in transit. Now, another 4 weeks later, I was delivered a small package with a few power cables. When I complained about this, the seller stopped responding altogether. How do I get my money back? I also made a report to Paypal. If this ordeal would finally be over, I could buy somewhere else. Order no. 271477477445
1 week agolast reply 1 week ago
6
Topic
nostalgie59
406 View listings
Hide member-helping-members
Hello, how/ where and anyway can you hide this "Members help members" area in the forum? For non-mentors, this would be much clearer and save time, since you can't help anyway!
1 week agolast reply 1 week ago
2
Topic
saytec-gmbh
2041 View listings
0% or 19% VAT in an eBay listing – how was this feature activated?
Hello everyone, we sell photovoltaic mounting components on eBay and are currently facing a question about VAT. In another seller’s listing, we noticed that the buyer can choose directly on the item page between 0% and 19% VAT . The following notice appears there: “19% VAT OR 0% VAT available” as well as a selection field: “VAT | USt. | VAT” Example: item number 286822841463 Unfortunately, this option is not available in our seller account. When creating a listing, we can only set one fixed VAT rate (0% or 19%) . So our questions for the community: Does anyone know this function? Is it tied to certain categories or products? Does it need to be enabled by eBay? Or is it a function only available to selected sellers? We would like to offer our PV products in one single listing for both private customers (0% according to Section 12(3) UStG) and commercial customers (19% VAT), and we are looking for an official solution. We would really appreciate any experiences or tips. Thank you very much!
1 week agolast reply 1 week ago
3
Topic
eisse22
1674 View listings
Sales completed under orders can no longer be deleted.

As stated by Ebay The selected orders cannot be deleted at this time. Please try again later.
1 week agolast reply 1 week ago
5