Return Italy - Germany | International Selling

kluhtu · 2026-07-05T10:45:13.656609Z

Hello everyone,I hope the wisdom of the crowd can contribute something to my case.So I sold my iPhone to Italy, the phone was always treated carefully and worked perfectly. But when it arrived in Italy with the buyer, he only sent a picture with the charging cable connected, the screen was black and said he wanted to return it because it no longer works.So this picture is absolutely not meaningful, because plug it in and then turn the screen off, well, okay.I accepted the return, being clueless as I am, and then wanted to buy a return label via eBay or Parcel2Go. But then I end up on eBay Italy and there it shows me there are no open returns, so I can't buy anything either.Then I tried to buy a label through DHL, GLS and UPS, but unfortunately I then need the buyer's personal tax number. Of course you can imagine that the guy won't give me his number.Seems like a pretty simple scam to me…eBay's German phone support helped as best they could and forwarded the request, but now the Italians are dealing with it, well and lo and behold, nothing is happening at all.Now my iPhone is gone and I haven't received any money. Thanks for nothing, eBay.So my question to the community: has anyone ever had a case like this, and if so how did they deal with it?

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Return Italy - Germany | International Selling | eBay Germany