Cancellations like sand by the sea
Summary: kometenhuhn expresses frustration with the frequent cancellations by sellers on an online platform, noting that 3 to 4 out of 10 purchases get canceled. They highlight issues such as sellers relisting items at higher prices after cancellations and the inadequacy of current measures to address this problem. stubenkram shares personal experiences with similar situations, describing incidents where items were repeatedly sold without being delivered. lidor3073 comments on sellers' lack of awareness regarding their service status and its impact, suggesting that stricter regulations sometimes unfairly affect reliable sellers.
Good morning everyone,
this issue has been bugging me for years and has now developed such a momentum that any fun on the platform is gone.
Out of 10 purchases I make, at this point 3 - 4 are definitely canceled by the seller!
Sometimes under the false claim “buyer asked to cancel,” or “no longer available.”
In the past, sellers usually waited a few days until they relisted the item.
Nowadays the purchase is canceled, the item is simply relisted again, at a slightly higher price.
Is there really no way for eBay to do anything to counter this?
Sentences like, “we know how frustrating this is for you,” or that you can take action against it outside of eBay don’t help me at all.
The introduction back then, allowing buyers to simply cancel at will, has clearly tarnished the buying experience here.
I now have the feeling that I buy something, then a third person writes to the seller, offers more, the seller cancels and simply relists it!
AI should be smart enough by now that something like this isn’t possible!
If a purchase was canceled because it can’t be delivered / isn’t available, how can it be that the item can then be relisted again without any problem!
Identical listing.
kometenhuhn
OP1 week ago · EditedSame thing today - bought something, canceled because it was no longer in stock - then simply relisted a few hours later....
When asked - "Actually, one shouldn't have to justify oneself".... is there really nothing that can be done on eBay's side here? Maybe end the listing because it was canceled under false pretenses?
stubenkram
·1 week ago · EditedHello @kometenhuhn
Did you buy it or bid on it?
If these were fixed-price offers, i.e. buy-it-now offers: how can the price achieved then be “too low” for the seller? After all, the price is set by the seller.
If they are buy-it-now offers: I thought that cancelled purchases like the ones you describe aren’t allowed on eBay and count as a “defect”? At least when they happen repeatedly.
In auctions, it happened to me once that my bid (I was the only bidder and thus the highest bidder) was removed by the seller. When I asked her about it, she told me she had decided to keep the item after all.
There have been other variants too:
I won an item at auction and paid for it, but didn’t receive it for ages. When I asked about it, I was told that the doll’s kitchen had fallen on the way to the post office and been discarded. I got my money back. The completely undamaged doll’s kitchen was partly touched up in color and then relisted with another account. Of course I recognized it anyway. It was relisted a few more times after that and “sold/auctioned” multiple times.
With another doll’s kitchen, which was relisted at least four times in total, I was outbid every time. But that doll’s kitchen was probably never actually “sold” and shipped either. Such “fake sales” are probably not so easy anymore now that payment runs through eBay and a tracking number has to be entered.
lidor3073
·1 week agoMany sellers simply don’t keep an eye on their service status; many apparently don’t even know that it can have relevant consequences, and for some, a positive rating of, say, 97% is no big deal. And the biggest problem: they don’t grasp the significance. And it’s exactly because of people like that that eBay has tightened the screws on sellers, and then those who sell absolutely reliably and transparently get hit by it. That’s unfair.