Hello,I recently received a figurine, but unfortunately it is partially damaged, as her bow broke off completely from the bouquet and the small pieces were also flying around in the box.I then contacted the seller, who told me that he couldn’t do anything and that I should contact DHL because they are liable for it.Can I even do this as a buyer, or is it better to involve eBay?I would like to thank you in advance for your help 🙏🏻

Open a return with the reason that the item does not match the description or is defective. The seller must pay for the return shipping and refund it.What he then wants to negotiate with DHL is his business, but if he files a complaint, it will be rejected anyway.

Article partially damaged | Buy

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Article partially damaged | Buy | eBay Germany