Hello,the commercial seller has filed an inquiry request with DHL. As the buyer, I also submitted a statement online that I did not receive the package. The tracking shows that the package arrived in another city. And then there is no trace of it.Since 21 days have already passed, I can no longer file the claim directly with eBay. I have given the seller a 2-week deadline. Replacement item or refund.What should I do if nothing happens after 2 weeks? File a report?And how should I continue commun...

The MA has already identified the case. Unfortunately, there will be no more help via eBay.If payment was made with PayPal, one could try to report a dispute there. Or try it via the respective payment service provider; buyer protection applies a little longer there.

Item probably lost at DHL | Buy

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Item probably lost at DHL | Buy | eBay Germany