Complaint
Hello everyone,
is there maybe an email address for eBay where you can complain? I had a very, very bad buying experience, a case was opened, but it wasn't resolved satisfactorily
calevi1970
Posted 1 month ago · Edited 1 week ago·Last reply Aug 15, 2026 at 4:21 PM
9 comments
calevi1970
OPAug 15, 2026 at 4:21 PMMany thanks for the message, the facts are presented correctly, the message history and the chat + the calls from ebay (were recorded) and can be checked gladly!
So all of this has, understandably, made me very, very angry!
Best, C.
alena@ebay
·Aug 15, 2026 at 10:55 AMHello @calevi1970 you have the option to file a complaint via the Report seller button. We take all reports very seriously, but ask that the facts be presented correctly.
Kind regards
calevi1970
OP1 month agoHello Selina,
6x 275287332209 + 6x 284785163817+ 2x 275287332209 items (all 14 packages) were delivered incorrectly. The seller insisted on return shipping with GLS, but I don’t have that nearby (about 10 km / one way)! Then he said I would have to pay for the return shipping! So I grudgingly took it to GLS after all, even though it wasn’t my fault! Then the seller said that once he had the goods back I should close the cases, then he would send the replacement goods / or a refund...which I כמובן did not do! Now 10 packages arrived yesterday, NOT 14! No note, nothing....After that I contacted the seller again, he said he only had the 10 left! I should close the case, then he would refund me. One package costs 4.83 euros. After that I called via chat / or rather eBay called me. Then I got 2x 4.54 euros?? Then back into the chat and eBay called again, the employee then said that the colleague had made a mistake, he too promised to refund me the full amount, even though I had received 10 packages....of course I was happy! Shortly after that another email with the subject refund of only 4.54 euros (not even the actual amount of the 4 packages = 19.32 euros). Then I had them call me again and the gentleman said he would forward it to customer service, who would get back to me today...which did not happen! Then I contacted the seller again, who said I had already received 13.62 euros from eBay. I then at least demanded that the missing 5.70 euros be refunded.....which he then did this afternoon as well! (eBay had already closed the cases....decided in your favor ??? as I said, that wasn’t even the purchase price for the 4 packages....let alone all the hassle & effort....
Sorry, but that really makes you feel ripped off! Above all, I still have other things to do!
So I’m sure I won’t forget this very, very negative buying experience anytime soon, and I’m seriously thinking about buying from a regular store again next time, or ordering somewhere else.
I would have liked to write to eBay about the whole thing again, because it absolutely didn’t go "smoothly" and I always stand up for fairness.
Best regards, Catrin
selina_b@ebay
Hello @calevi1970 ,
Thank you very much for your post.
Please tell me the item number you're referring to so I can check the whole thing.
@voli-maus Thanks for the tag 🤗
Kind regards
Selina
petersmodellbahnstuebchen
·1 month agoHi @calevi1970
If you tell the chat bot in the help section "employee" or "call back" (if necessary several times), it should work.
Alternatively, there is also a phone number in the legal notice.
You can of course also try to get support here in the forum.
Best regards from the Baltic Sea
Peter
calevi1970
OP1 month agoHello Peter,
Thank you for your effort, but I’ve already done exactly that about 5-6 times, eBay closed the case and then, as a gesture of goodwill, I was supposed to get a refund for the full amount, but a few minutes later that ultimately wasn’t the case (not even the amount it was actually about)! Since I had bought several items from one listing and eBay then only opened the case for 1 item.....instead of 14?! I did end up getting 10 delivered after all and 4 are no longer available. And every time you get someone else on the phone, who you have to explain everything to again! I thought in our nice digital world there would at least be an email you could write to! Because the last employee from yesterday took down my issue and said that legal/customer service would get back to me today, which unfortunately still hasn’t happened........buyer protection, goodbye....
Still, thanks and best wishes from southern Germany from beautiful Kaiserstuhl,
Catrin
voli-maus
·1 month agoHello @calevi1970 ,
the lovely @selina_b@ebay is looking into it.
If it doesn't work out today, then please get back to us again tomorrow morning.
voli-maus
·1 month agoYes exactly, @petersmodellbahnstuebchen ,
you’ll get help here.
Servus and good night.
petersmodellbahnstuebchen
·1 month agoHey @voli-maus
You too.
Best wishes from the still "relatively cool" coast
Peter