The case is still open, support isn’t responding. All deadlines have expired.

Question

Hello,I need help with a case that is being unreasonably delayed despite clear facts.I bought an accordion that turned out to be damaged. The seller explicitly confirmed in messages that the accordion had damage that was neither mentioned in the description nor visible in the photos.After I reported the damage, the seller agreed to a full refund without me having to return the item. However, the refund was never issued.Here is the timeline:March 7 – I opened a case.eBay gave the seller time to r...

melina@ebay · Accepted Answer

Hello @os_36622.   Thanks for the message. I was happy to review the case for you. It concerns a very high amount. Cases like this are reviewed separately, so the review here may still take some time. We ask for your patience a little longer. The response is sent automatically.   @perfect-sally Thanks for the tag.   Best wishes Melina