Customer service marks the undelivered item as delivered. | Buy

ollerschlosser · 2025-12-23T15:02:27.154000Z

I already wrote about this once. Bought a Bosch shredder on 14/12/25. But that day eBay said, .. Paid delivery 17 Dec-23 Dec. On 15/12 I then received the tracking number for shipment tracking. On GLS, on 15/12. item recorded in the system at 7:15 a.m., in the evening at 19:00h Item has not yet been handed over to GLS, is still with the seller. After that I contacted the seller, on 19/12 after my two inquiries, he finally replied. Told me . That the sticker from the item was probably lost. If no message comes by Monday 22/12, he will send me an equivalent device, today on 23/12, 7:00h sent a new inquiry, no reply received. Yesterday I phoned GLS, they told me, as it says in the tracking, the item has not yet been handed over to GLS. eBay wrote to me, I should make an inquiry on the 25th. This whole circus with the seller makes me sick, I chose him because he had cheap shipping costs. The others are more expensive in shipping but exactly the same in the sale price, however they come from Poland. So what can I do now, since I need such a device, I don't want to wait that long until the seller comes to his senses. Can I withdraw from the sale. Found another seller on eBay, thanks for your help

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Customer service marks the undelivered item as delivered. | Buy | eBay Germany