The seller claims a return slip was filed with eBay, but that's not true

Question

Hello eBay community,as already mentioned in the subject line, the seller did accept the return because they evidently sent the wrong item. However, contrary to their statement, no return label was provided. The seller is now no longer responding at all to my multiple email inquiries.How should I proceed in this case?

elke@ebay · Accepted Answer

Hello @exsorzist ,   thank you very much for your post. The seller has already initiated a refund to you here. Therefore, the case is now closed and no further action is needed.   @perfect-sally thanks for the tag.   Best regards Elke