The payment didn’t go through because of a technical error. The amount has not been refunded yet.
Summary: sky_foxy reported an unresolved issue where their payment for an eBay purchase failed, and the funds were not returned to their account. Despite multiple follow-ups and attempts to rectify the situation, including contacting customer service and receiving promises of resolution, the refund of 182 EUR remains pending well past the expected date. Various eBay representatives, including bootyooty, selina_b@ebay, elke@ebay, and nina@ebay, acknowledged the problem and promised to escalate it to the appropriate department, attributing the delay to technical issues. sky_foxy expressed dissatisfaction with the ongoing delay and lack of resolution.
Hello, I submitted this issue on 31/08/2026, but it has not been resolved to this day.
I received the following message: Your purchase was canceled.
The funds were not refunded to my eBay balance.
I am contacting you regarding my order with order number 09-15104-84553.
Order details:
• Ordered on: 31 August 2026, 06:11
• Order number: 09-15104-84553
Payment attempt: I tried to pay for the item with my eBay balance of EUR 182.00.
In addition, a payment via bank account in the amount of EUR 92.13 was attempted.
Both payments are marked in the payment information as “Payment failed”:
• eBay balance: EUR 182.00 – Payment failed
• Payment via bank account: EUR 92.13 – Payment failed
The order was therefore not completed / not paid.
The funds deducted from my Ebay balance were not refunded to me.
miriam@ebay
Hello @sky_foxy ! I'm sorry that you had to wait so long for your credit and, despite repeated follow-ups, didn't get a solution.
Thanks to your reports in the community, we drew attention to the situation once again through another internal channel, and I'm happy to let you know that the €182 is now available in your eBay account again 😊.
Thanks for your patience and best regards
Miriam
sky_foxy
OP3 weeks agoFor more than 24 days, my issue has been ignored. In one payment, the amount was debited from my account, but due to a system error the payment did not go through and the money has not yet been refunded.
I then requested a callback from customer service. After the employee listened to my concern, he asked me to wait briefly — whereupon I was literally left in the queue for 20 minutes. Afterwards, the employee merely explained to me that he could not resolve the issue, and promised to send me a reply by email, for which I now have to wait several more days again.
On 31/08/2026, your employee (Mr. Vinoth Kumar) assured me in writing that the investigation regarding my failed payment attempt had been initiated and that the amount of 182,00 EUR would be credited back to my eBay balance by 15 September 2026 at the latest.
Today is 24 September 2026. The promised deadline expired a week ago, but the money (182,00 €) has still neither been credited back to my account nor has anyone contacted me regarding the status. This is an unjustified withholding of my funds following a system error/payment cancellation.
I hereby politely, but firmly, request that the amount of 182,00 EUR be refunded immediately, but no later than
bootyooty
·3 weeks ago@sky_foxy this is not a forum to demand money here, @nina@ebay 😘 could you please take a look.
nina@ebay
·3 weeks ago@sky_foxy Hey. 🙂 This is a technical issue. My colleagues from the specialist department are already working on fixing it. I've added you to the tech ticket.
@bootyooty Thanks a lot for tagging it. 💖
Best regards,
Nina
sky_foxy
OPSep 16, 2026 at 12:46 PMMore than 14 days have already passed since my request, and my issue still hasn’t been resolved. The refund of €182 is still outstanding.
perfect-sally
·Sep 16, 2026 at 12:52 PM@nina@ebay could you take another look? Thanks
bootyooty
·Sep 16, 2026 at 1:32 PMTz... maybe also think about a business registration.
nina@ebay
·Sep 16, 2026 at 2:00 PM@sky_foxy Hey. 🙂 Please excuse that this is dragging on so long here. We’ll ask again.
@perfect-sally Thanks a lot for the tag. 💖
Best regards,
Nina
nina@ebay
·1 month ago@sky_foxy Good morning. 🙂 I'll check back with our specialist department once again about this. We'll get back to you here as soon as possible.
@perfect-sally Thanks so much for the tag. 💖
Best regards,
Nina
elke@ebay
·1 month agoHello @sky_foxy , thanks very much for your post. Please wait another three days here; if you still haven’t received a refund by then, feel free to get back in touch with us.
@bootyooty many thanks for the tag.
Best regards
Elke
sky_foxy
OP1 month agoGood morning, The problem was never resolved. The 182€ was never returned to the eBay balance.
perfect-sally
·1 month agoGood morning @sky_foxy
I’m tagging the ebay staff member who is here, and she will take another look at it and get back here.
Good morning @nina@ebay could you please have a look? It’s already taking far too long without any response. Thank you very much
selina_b@ebay
Good morning @sky_foxy ,
thanks a lot for your post.
I’d be happy to check in with the specialist department. The colleagues will be reachable again from Monday. Please be patient until then. As soon as we get a response, we’ll let you know.
@bootyooty Thanks a lot for the tag 😘
Best regards
Selina
bootyooty
·1 month agoMaybe @selina_b@ebay 😘 can help out