eBay send report function - basic question | Buy

*coins_and_more* · 2026-01-28T11:14:24.529000Z

Dear eBay'er and "moderators", I have a basic question. There is now a very advanced option to report an item for well over three dozen violations. BUT WHO sits at the other end of this "reporting chain"? A bot? AI? Trainees?I do NOT understand the process behind the reporting chain. For example, there is an item out there from a somewhat simply structured private seller who wrote their private contact details into the auction. A clear violation of the terms and conditions. Now there is also a report option in the reporting system: "Contact details provided in the auction". So I reported it that way. Of course (as I am used to in 99% of cases), the report was rejected with the stupid reason "does not violate the terms and conditions".As always, I then filed a complaint with a vehement and direct text. Less than 20 minutes later, the next lie: "the report had been reviewed" (which absolutely CANNOT be true, because otherwise it would have been noticed that private contact details are in the auction), and rejected AGAIN. SO WHY is there a reporting function if, according to my own experience over the last 5 years, 99% of reports AND complaints are REJECTED because they supposedly do not violate the terms and conditions even though they 100% do????? Yes, I am angry because I feel totally taken for a ride, because every report from me costs time and effort and I do this to make the eBay platform SAFER and not out of sheer boredom.

Discussions

eBay send report function - basic question | Buy | eBay Germany