I received a return label for an item bought on eBay and wanted to drop off the return at a Hermes parcel shop. However, it was refused because it counts as bulky goods. For parcels above a certain size, Hermes apparently requires pickup to be booked. On the Hermes website, though, it’s not possible to arrange pickup for returns without buying a new parcel label. According to Hermes customer support, I’m supposed to contact eBay to set up an appointment for pickup by a Hermes employee. Howe...

Hello @l_75871, it's the same here as @sunrise1605 wrote. Since this is about a cancellation, your seller is not responsible for it. You can arrange a pickup yourself with Hermes. Best regards Selina

Hermes does not accept returns due to size (bulky goods) | Buy

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Hermes does not accept returns due to size (bulky goods) | Buy | eBay Germany