Help with missing confirmation email for guest checkout.
Summary: kar445041 has experienced issues with a guest purchase, not receiving a confirmation email and finding limited information on PayPal. They expressed frustration with unhelpful AI in customer service and difficulty reaching a human representative via phone. perfect-sally suggested checking contact information in the imprint and trying to connect with a human by repeatedly requesting one from the AI. selina_b@ebay confirmed that guest purchases require contact via the originally used email and provided customer service operating hours for phone support. kar445041 acknowledged the advice and plans to attempt resolution via email.
Hello everyone,
since the AI from customer service is absolutely useless, just like the one on the phone, I have to ask here now.
I did make a purchase as a guest, but didn’t receive any confirmation email. Also, at Paypal it only says ebay s.a.r.l without any further information.
Even when I try to request information from ebay by email about purchases, nothing comes back.
Hope someone can help me.
Best regards and thanks in advance
Chris
selina_b@ebay
Hello @kar445041 ,
Thank you very much for your post.
For guest purchases, we can't help you further here. I can only ask you to contact my colleagues by mail .
The important thing is that you must write from the email address you used for the guest account, otherwise the colleagues won't be able to help you either.
@perfect-sally Thanks a lot for the tag 🤗
Best regards
Selina
kar445041
OP2 weeks agoOkay, thanks, then I'll try it like that. And what does that look like by phone? Why does the AI say that I'm calling outside of working hours?
selina_b@ebay
@kar445041 I can't tell you that.
Under the email address, there is also a phone number directly below it. The colleagues can be reached Monday to Friday 8:00 – 22:00, Saturday/Sunday/public holidays 9:00 – 20:00.
Kind regards
Selina
kar445041
OP2 weeks agoMaybe this could be passed on to IT, that there is a major error there and customers can’t be helped.
Thanks anyway for the effort
perfect-sally
·2 weeks agoUnfortunately, guest purchases can’t be helped here, and you’ll have to bite the bullet and sort it out with customer service.
You can find the contact info in the legal notice.
kar445041
OP2 weeks agoIf by customer service you mean the AI, then you can forget it, since that doesn't help either. You can't reach anyone by phone because the AI doesn't connect you to anyone. But I'm open to suggestions for where else I should try!
perfect-sally
·2 weeks agoLike I said, you can find contact info in the legal notice, like a phone number and an email address. And with the bot, you have to write employee several times; at some point it gets it.
I’m tagging an ebay employee here, and she’ll get in touch here and tell you more about it.
@selina_b@ebay could you take a look, please? Thanks
kar445041
OP2 weeks ago · EditedOk thanks, but I just wanted to point out that when I call and the bot wants to connect me with an employee, it tells me that I'm calling outside business hours, even though the imprint says otherwise. It's not as if this was my first choice here, but not being able to talk to a human is awful for such a minor problem.
perfect-sally
·2 weeks agoWell, the times when customer service is available are listed in the legal notice and ebay should already be adhering to them. Unfortunately, this isn't the first time I've read this here, and maybe the ebay employee can say something about that too.