Help needed: table defective, seller refuses inspection | Buy

densendyo · 2026-02-16T19:53:19.596000Z

I bought a table on eBay and unfortunately have several problems: Shortly after receiving it, I complained about the table because of the wrong color and instability and received a partial refund of €40. However, new, significant defects are now appearing: the table legs are coming loose completely, which means the table can no longer be used. The seller is currently refusing to look at the new defect (e.g. via video) and is only referring to the earlier complaint. Has anyone had similar experiences or tips on how I can proceed from here? Since it is no longer possible to reach an agreement with the seller and the deadline for buyer protection has now expired, I ask for the case to be reviewed and for support from eBay as well. Thank you!

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Help needed: table defective, seller refuses inspection | Buy | eBay Germany