Why can’t I return items anymore? | Buy

joschr-6013 · 2026-07-04T07:11:42.878185Z

Hello everyoneI buy a huge amount on Ebay, even internationally in the USA. Unfortunately, over the last few months it has often happened that my Funko Pops or Lego items didn’t arrive in great condition. Crushed or packed wrong, and as a collector that’s just not okay for me. Then you can open a return and the item goes back to the Ebay Hub in the USA.About a month ago I got an email saying it had been noticed that I was returning quite a lot, and they wanted to explain the Ebay Rules to me again and asked me to follow them (which I do... but if something takes 30 days to travel around the world and then arrives crushed, that’s not my fault). So it was NOT a suspension email or anything saying I should be worried now. Just a note email. But ever since that email, I can’t return anything no matter where I order from. The options are all hidden. So now I’d have to do every return through support, and that’s annoying... When I write to support by email, they only give answers like “yes, there’s nothing, you can ignore it...” Great, but the options are still hidden.My question now... is this just somehow temporarily disabled? Or what do I need to do to get the options available normally again? Maybe there’s an Ebay employee here who could take a look at this. I’ve always backed up my returns fairly with photos, sent things back promptly, etc etc. So yeah.. My account isn’t restricted, and I want to be able to use all the functions too. Because of the email, I just order my Funko Pops here... it’s just too stupid abroad.Basically, I just want to be able to return things again when something is broken.

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Why can’t I return items anymore? | Buy | eBay Germany