Hello everyone, I bought a smartwatch on eBay that broke after 3 months. I contacted the seller, no response. Then I contacted eBay customer service, and I was first told not to worry, they’d take care of it.I don’t even know how many times I spoke there in writing and also by phone with people who spoke poor German; each one was very nice and all were focused on getting my refund.None of it helped at all, and even if the buyer protection may have expired, it was and is a warranty case and eBay...

What makes you think that ebay would have to refund the purchase price in a warranty case?You have a contract with the seller, not with ebay! And sellers don’t give warranties either; only manufacturers do that.Ebay is not a worry-free all-round package, and you have to enforce your consumer rights yourself! And you didn’t buy from ebay either, but from a retailer, so avoid this one!

Let down | Buy | eBay Germany

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Let down | Buy | eBay Germany