Misleading product title | Buy

yanshuf · 2026-03-06T08:20:21.938000Z

Hi. Last week I bought a screen protector (for Samsung S21FE), or at least I thought it was a screen protector. Two days ago I received a thin envelope with two wafer-thin plastic films – that was it (admittedly, I wasn’t expecting a box full of accessories, but at least some protection and maybe a cleaning pad). Well... but that’s not the point. The fact is: it’s not a screen protector, just two plastic films that aren’t even the right size (and in no way would they protect the screen from shattering if the phone were dropped). After the envelope arrived, I read the fine print in the listing; it actually says that it isn’t really a screen protector, but... the title claims it is! Other similar items don’t call them screen protectors, just protective film. If I had wanted something like that, I would have bought one of the others. I wanted to send the envelope back immediately (I didn’t even take the film out of the plastic bag), but I’m not prepared to pay the shipping costs; instead, I sent the seller a message via Ebay, but so far I haven’t received a reply. Even if it says somewhere in the listing that it isn’t a screen protector, I would like to point out that the product title is misleading and therefore violates UWG § 5 u. § 5a. That means I shouldn’t have to bear any costs for returning the product and getting a refund. I don’t know the eBay guidelines for this kind of behavior (and I’m sure the seller knows that; he must have read the comments from other buyers - I’m not the only one complaining about it). By law, the product name AND the title under which the product is sold may not be misleading in any way. Yes, it’s a small amount, but we waited for this product instead of buying another one that is no longer available now. Please let me know how I can return the product postage-free and get my money back directly. Thanks and best regards.

Startseite
eBay News
Gewerblich handeln & diskutieren
Privat handeln & diskutieren
Community Hilfe & Dialog
Wissen & Inspiration
Andere Regionen
- eBay Belgium
- eBay Netherlands
eBay Hilfe

Discussions

Kategorien

Discussions

Misleading product title | Buy | eBay Germany